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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 904 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers have good things to say about the picture quality, color, and OLED display of the 77" Class BRAVIA XR A80K OLED 4K UHD Smart Google TV. They describe the picture quality as fantastic, with excellent clarity and vibrant colors. Customers also appreciate the deep blacks and top-tier contrast of the OLED display. However, some customers find the TV to be expensive and express disappointment with the installation service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 904 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    New Sony 77 inch OLED TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV replaces a different OLED TV. Since we have only had it one week, it is hard to fully evaluate its performance. At the moment we are satisfied with the quality of the picture, the sound, and the apps.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RichardK,
      Awesome! We're glad you are enjoying the incredible picture, sound, and streaming apps of your new TV. With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™️ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture with wonderful detail and color. Very pleased with purchase. Seems plenty bright for me. Miss number buttons on remote, but generally use Verizon remote anyway. Easy learning curve and adjustments.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nelsy, we're glad you like the picture quality of our product. We appreciate your feedback regarding the supplied remote of your TV. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 77" OLED review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tv! The speakers in the television are super clear and very loud. This TV is totally worth it! The only thing that i I noticed was that the brightness is a tad lower than other tv's I have seen.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TehaumS,
      Thank you for the 5-star rating! We're really glad your investment with your new A80K TV is worth it. We appreciate your feedback with regard the brightness of the TV. The A80K has picture settings which allow a wide array of changes to color, contrast, motion settings, and brightness that can improve the viewed content on your TV. For more details on how to enhance your viewing experience with this TV, please check this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80k/articles/00263533

      With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung 77

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV . Only thing I didn’t like is you have to dial it in out if the box . The preset picture selections were a little disappointing but once you adjust everything in the custom setting the picture is unbelievable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertF, Thank you for taking the time to review the BRAVIA XR A80K TV. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for giving the product a perfect rating! Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 77” OLED

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best TV we have ever had! The picture is incredible and we also purchased the Sony surround sound speakers and all together it sounds awesome just like we are at the movies.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JacquelineL,

      We appreciate the 5-star rating! We're glad to hear that you like the picture quality of the TV. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    nice picture

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    on time for my pick up very convenient and good friendly service. Love my TV clean picture and very crisp.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    The best TV I've ever had!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been thinking about having a Sony Bravia someday because I know that this is the best, and now, finally! It's a dream come true for me and I love it so much! I'm gonna give this product a 6/5 star!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IreneM,
      Thank you so much for taking the time out to share your amazing experience with us! Your kind words encourage us greatly. We're really happy how much you love your new A80K TV! Your satisfaction with our product is very important to us. With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv, it has a vreat picture and being an open box item, the price was perfect! We have had some issues with the sound but hooked up a soundbar and that all went away

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, BrianjG! We're glad that you are happy with your purchase. With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! - Craig Sony_US

  • Pros mentioned:
    Color, Ease of use, Picture quality

    Rated 5 out of 5 stars

    WOW, amazing OLED

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing picture, easy setup. This is my 1st OLED TV and it does not disappoint. The blacks are amazing and the clarity is just outstanding.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bill, We're glad to hear that you are happy with the picture quality of this TV. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Thank you for giving the product a perfect rating! Jay Sony_US

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Well worth the difference in price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By very far the best tv we have ever owned. Amazing color and detail. The Best Buy tech team installers were fantastic. It took them about fifteen minutes to install it and coordinate the systems in my home.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's wonderful, Ipadpro! We're glad that you are satisfied with your new Sony TV, together with the service from the installers. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Thank you for giving the product a perfect rating! -Craig Sony_US

  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Amazing Oled

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After changing the settings this TV is amazing. Looking forward to watching movies soon. It’s heavy, so you definitely need a friend or two to set up after unboxing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alexir,

      Fantastic! We are thrilled to know your satisfaction with the amazing performance of our XR77A80K. With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    No regret at all.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV about a year ago and I love the picture quality. I have sound bars and sound quality is amazing when I am watching movies and music videos.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Can't Wait for Fall College Football

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new 77" SONY Bravia XR OLED TV is outstanding. I cannot believe how clear the pictures are for such a large screen. I can't wait for the college football season to start in late August.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WORDFORiMACISNOTTHEANSWER,
      Fabulous! We're very happy to hear how much you are enjoying the outstanding picture quality of your new TV. This is one of the best TV for watching movies and sports channels. With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Almost 3-D

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is like you are there. The sound is ausome it is transmited directly through the screen. I wish I would have purchased this sooner. Definitly worth the money...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Skis,
      Thank you so much for such a great review! We're delighted to hear your enjoyable experience with the lifelike pictures and great sound of your new TV. Your satisfaction means a lot to us. With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Investment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! The quality is just excellent, love watching scary, dark movies, they are so much better to watch on it than my previous tv. A great investment for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariaJ, amazing! We're glad you love your new TV! With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is excellent. Very clear image. When i get home after i long days work cant wait to drink a cold one and watch movies on this gigantic awesome tv. 10/10 recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KinowaO,
      Thank you so much for such a great review! We're really happy to hear your enjoyable viewing experience with your new TV. Your satisfaction with our product is very important to us. With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Nice Picture BUT....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for the great picture. Being a high end Android TV it seemed logical and the salesman confirmed that I could cast the screen from my android phone to the TV. I have learned the hard way that this is not so. This Android TV will not connect to android devices but ONLY to Apple Play Devices. You figure that one out. I spent an hour on the phone with Sony Tech trying to find a way to get this android TV to work with an Android phone. They kept telling me to buy an apple phone. They said I could use Chromecast to display a web page but still not be able to show vacation pics or vids on the TV. I do not what to convert everything I own to chrome or Apple. All of the older sony TVs and most other brands will connect with my android phone. The ability to connect with android is something that was just removed by Sony in the last year or so.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeffB,
      Thank you for your time writing this review. We're glad to hear you like the picture quality of your A80K TV. However, we're sorry to hear your difficulties in casting your mobile device to the TV. Allow us help fix this problem. The A80K TV has Chromecast built-in or AirPlay which allows you to display(cast) your favorite websites and app screens on your iPhone/Android smartphone or iPad/tablet directly to the TV. For more details, please refer to this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80k/articles/00044409

      May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
      Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris Sony_US

  • Pros mentioned:
    Picture quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Worth it

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tv worth to have in the house me n my wife use it in the bedroom n is worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very happy with purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had other options in mind but when we saw the picture quality at our local Best Buy store, decided to purchase the Sony OLED TV. We are very happy with our purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kurt, We are thrilled to hear that you are happy with your Sony BRAVIA 4K smart Google OLED TV. You chose the best TV brand. Your new BRAVIA A80K TV has an intelligent TV processing technology with Cognitive Processor XR that delivers natural and realistic picture quality. You will also enjoy streaming high-quality 4K UHD quality movies with the BRAVIA CORE app. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful OLED picture and amazing sound quality without the need for a sound bar. It is a splurge but definitely worth the price for a great quality OLED TV

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JessicaG, We are glad to hear that you like the quality of your Sony BRAVIA OLED TV. We always strive to deliver the best picture and sound quality with our TVs. Your new BRAVIA A80K TV has an intelligent TV processing technology with Cognitive Processor XR that delivers natural and realistic picture quality. You will also enjoy streaming high-quality 4K UHD quality movies with the BRAVIA CORE app. Thank you for choosing Sony! Vincent Sony_US