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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 904 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers have good things to say about the picture quality, color, and OLED display of the 77" Class BRAVIA XR A80K OLED 4K UHD Smart Google TV. They describe the picture quality as fantastic, with excellent clarity and vibrant colors. Customers also appreciate the deep blacks and top-tier contrast of the OLED display. However, some customers find the TV to be expensive and express disappointment with the installation service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 904 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great quality Sony TV

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our new Sony TV is the best. The sound quality is very good without a sound bar and the picture is awesome

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nesiama/tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice picture quality, very nice sound, and user friendly. l am very impressed with the level of connectivity, will recommend apple music availability.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GoodluckN, we're glad you like the picture and sound quality of our product! The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    SONY BRAVIA XR A80K

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely impressed with the picture and sound quality. Picture quality is far superior to our old Sony. Very pleased with the purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GaryY, we're glad you like the picture and sound quality of our product. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Incredible

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t be happier with this tv has everything and more if you’re debating on this and the lg the pictures are very close but the sound is soo supiier on the Sony

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SeanZ, we're glad you are happy with our product! With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony FTW

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best looking, sounding and display in my opinion. This tv is in another level. It was in my budget and wouldn’t trade it for any other tv out here

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseL, Thank you for the amazing review! We're glad you like the great picture and sound quality of your Sony A80K.
      With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Big TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is excellent. The picture is clear and the sound is excellent a great fit for our living area. We are very happy with everything.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KattM,
      Many thanks for the 5-star rating! We really appreciate you like the outstanding picture, sound, and everything about your new TV. With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This picture is very good and the best thing about it is that my new tv has a 77" screen where my daughter has only a 75" screen.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamG,
      Thank you so much for taking the time to leave an excellent rating! We're so happy to hear you like the amazing picture quality and size of your new TV. With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    I like Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought several brands of TV, but I like Sony TV better, great picture quality, color and sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Denver, That's awesome! We are thrilled to hear that you like the picture and sound quality of your new Sony BRAVIA OLED TV. You chose the best TV brand. This TV has an intelligent TV processing technology with Cognitive Processor XR that delivers natural and realistic picture quality. You will also enjoy streaming high-quality 4K UHD quality movies with the BRAVIA CORE app. Thank you for your purchase. Enjoy your movie nights! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture and nice sound. Love the variety of pictures that scroll through while paused/idle. Happy with our purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AmandaF,
      Awesome! We're glad you are happy with your purchase. Nice to know you love the outstanding picture, sound, and features of your new TV. With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great but best buy let me down...again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv. Love it. However my tv stand was slightly damaged in shipping. Geek squad noticed it. He said he would take pic and fix. This never happened

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonJ,

      Thanks for sharing your review and experience with the A80K. We're glad that you like the performance of the TV. It's unfortunate that the stand was damaged. Please contact Best Buy or your dealer directly regarding the issue. We hope everything will be handled professionally.

      In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/service?language=en_US.

      Sincerely,
      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good picture, wide viewing angles

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using in commercial setting, board room. Picture is good, also has wide viewing angle.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 4 out of 5 stars

    A80k 77

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very nice tv, my first oled, the color is beautiful! The only reason I choose a80k over c2 is the system, I love the google system over lg’s own web os. The only issue I have now is the system sometimes a bit of slow, but it’s within my expectation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ban26,
      Thank you for your time writing this review! We really appreciate you like the beautiful color and Google TV OS of your first OLED TV. However, we are sorry if you are experiencing some issues with the system. Allow us to help make this a better experience. For optimum performance, please make sure that the TV software is updated as it includes key features, applications, bug fixes, and feature improvements. Performing power reset is always recommended first as it can resolve if the TV is not working properly. For BRAVIA TV troubleshooting guide, please refer to this link: https://www.sony.com/electronics/support/televisions-projectors/articles/00200862

      Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
      Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™️ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best Tv ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clarity and picture is absolutely amazing on this TV. Sony def has a winner with this OLED. Best in the market in my opinion.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ANDYM, That's awesome! Thank you for giving the product a perfect rating! We're really glad that your investment is worth it and you're having an enjoyable watching experience with your A80K OLED 4K Ultra HD Smart Google TV! At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the A80K. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you so much for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great OLED

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV!! Best TV i have ever owned. This is a step up from last years A80J. Sony knows how to capture that cinematic look with a super clear picture!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bestbuyfan, We're very grateful for this positive feedback! With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Thank you for giving the product a perfect rating! Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent viewiing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful high quality images abound on this TV. I watched Way of the Water and it felt like I was in the middle of the action.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sleek,
      Amazing! We're very happy to hear your enjoyable viewing experience with your TV. Your satisfaction with our product is very important to us. With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing SONY! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Worth the money over Samsung by far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional image quality edge to edge. Not to mention sound is also great. Other OLEDs will find this TV difficult to compete with other than on price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeffAudio, We're very grateful for this positive feedback! With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Thank you for giving the product a perfect rating! Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony a80k - OLED at its finest.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome picture and great features. The XR Cognitive processor does a great job of upconverting non-4k to near 4k quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertW,
      Awesome! We're delighted to hear your enjoyable experience with the incredible picture quality and upscaling features of your new TV. With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing SONY! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony bravia

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied with the purchase and highly recommended this amazing TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony OLED

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony 77” OLED has excellent visuals and mated with a Marantz receiver provides great surround sound. Very thin and virtually frameless.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fred, we're glad you like the picture and sound quality of our product. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome tv. After doing my research I got it on sale and don’t regret it. I love it. You’ll need a sound bar but it’s well worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gillington, we're glad you love our product. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing SONY. ~Earl Sony_US