Customer Ratings & Reviews
- Model:
- XR77A80K
- SKU:
- 6502608
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, color, and OLED display of the 77" Class BRAVIA XR A80K OLED 4K UHD Smart Google TV. They describe the picture quality as fantastic, with excellent clarity and vibrant colors. Customers also appreciate the deep blacks and top-tier contrast of the OLED display. However, some customers find the TV to be expensive and express disappointment with the installation service.
This summary was generated by AI based on customer reviews.
Not reliable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this TV for one year and 3 months and completely went out on me
No, I would not recommend this to a friendBad investment Not entertaining
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed grew up with Sony TV Brand but this one broken with vertical lines does not sync with Sony SoundBar Not the Okd Sony Brand
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JosephS,
We're sorry to hear about the vertical lines issue and sync issue of this TV. We apologize for the inconvenience. We recommend to restart the TV to isolate these issues. Restart the TV with the supplied remote control: Press and hold the POWER button until Power off appears on the screen Press and hold the POWER button until a menu appears → select Restart. If you are unable to resolve your concern, please follow the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80k/articles/00200862
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Ehhh
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv wtarted flickering. 5 mins later it wont turn on
No, I would not recommend this to a friendLemon
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work right out of the box. Not much else to say...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ScottD, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your new TV. We would like to know more details of the issue to better assist you. Please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Earl
SONY TV Disaster
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the Geek Squad fixing my 3 week old SONY TV twice already.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BobR,
Thank you for your time writing this review. We're sorry to hear the trouble that you are having with your A80K TV. This is definitely not the experience we want you to have. Allow us to help and do the best possible for you.
May we contact you and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Horrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad .. Had to return not one BUT two of these TV’s
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Unsatisfied,
Thank you for your time writing this review. We're sorry to hear we were not able to meet your expectations and that you returned the TV. This is definitely not the buying experience we want you to have. We appreciate you and hope that you will shop Sony again in the future. We do apologize for the inconvenience and thanks again for shopping Sony. - Kris
Not the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How expensive this tv is the quality is okay. It’s glitches here and there
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JovaniR,
We're sorry to hear that you're having issue with this TV. We apologize for the inconvenience. You can isolate and resolve this issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80k/articles/00200862.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
DO NOT buy ANY Sony products.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trust me when I say buying Sony products over the past year is my biggest consumer regret in recent memory. We've spent about $20k worth of Sony products with our new home and are having problems with several of them and their technical support does nothing to help resolve the issues. A $3k TV with a faulty screen, a soundbar with connection problems, sound issues in another TV. They will put you in a state of limbo through several layers of support, promising callbacks that never come. They are so far behind the competition when it comes to technical support and resolutions. I also have had issues with Samsungs and don't recommend them either, but in this race to the bottom post-COVID, Sony is leading the pack.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Calcifer,
We're sorry to hear about what happened to the TV. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience. The issue might resolve by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80k/articles/00200862
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Say no to Sony!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I unfortunately cannot recommend this product. I purchased the 77” a80k and the a7000 sounbar system with additional speakers. When set up with tv as center speaker, it has constant white noise/static. If you look on the internet, there are numerous people. Called Sony and they are aware of this problem and continue to sell a defective product. My options were to have it repaired, they buy it back, or return. They were unable to repair, due to no techs in my area. What a mess. As others mentioned, stay away from sony, as soon as i bought this, my PS5 developed LAN issues, which is also a known sony issue. Junk!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AdamG,
We're sorry to hear about the issues of this TV. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience. Please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the :
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Picture quality
Sony Bravia Gold Service Comes Through
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Final update and return to 5 star rating: Sony stood by their TV and replaced the power supply board, the Bravia is up and running again. Delivering beautiful picture quality and tiered with Denon receiver with Infinity 5.2.2 speakers - theater sound quality - life is great again! It was hard getting to talk to Sony, but once we connected with the correct group, they were excellent, thanks Sony Miami service department. Update: Sony contacted us and they have agreed to send a service company to fix the Bravia given that it is part of the Gold family. As such I am increasing the rating to 4 stars as the TV itself is excellent, just expect better quality in reliability, MTBF should be in the order of 10 years at least.Will update after the service is completed and as the Bravia comes back alive. Bought the Bravia 77 inch thinking that it was a high quality TV as my older Bravia, still kicking since 2008. But not the case, shortly after the warranty period expired the low quality components that they use in Mexico shown it's face by giving me the black screen and 4 red blinking lights. Worse, I could not get Sony to respond.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JMReview,
Thank you so much for the update and valuable feedback! Your kind words encourage us greatly. We're sorry to hear what happened on your TV and glad to know that the issue has been resolved. Sony commitment to customer satisfaction is our top priority.
With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for trusting Sony! - Kris
- Pros mentioned:Picture quality
Stunning is the Word of the Day
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a Sony 77” A80K 4K OLED TV. It was a display model and was sold as an open box, excellent. It replaced a 2011 Panasonic 65” 1080p plasma TV. I didn’t expect the Sony OLED to be much better than the Panasonic plasma, other than its 40% bigger size (in square inches). After I changed picture settings to those recommended by an expert on YouTube, I was stunned by the upgrade in picture quality! The TV is much better than I expected it to be! How could this be? I think it’s the upscaler. From the information I could find on the internet, high-end Sony TVs have the best upscalers. Other brands lag, although I read that they are trying to close the gap. I’m used to 1080p. But, the Sony TV upscales it to so-called “near native 4K.” It’s stunning to me! Now, I know to buy a new TV for its upscaler, as well as its size, even if there aren’t very many 4K shows that I watch. 1080p shows will look closer to 4K on a high-end Sony TV. This is too awesome! Regarding open box, I don’t know why a lot more people don’t buy open box. It reminds me of the time before used cars became popular and were great deals. You still have to shop wisely, but there are great deals to be had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mary, We are happy that you now have a stunning smart Google TV. You chose the best TV brand. Your new BRAVIA A80K TV has an intelligent TV processing technology with Cognitive Processor XR that delivers natural and realistic picture quality. You will also enjoy streaming high-quality 4K UHD quality movies with the BRAVIA CORE app. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Color, Picture quality
77" Class Bravia...Bravo!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is amazing. We looked at many different brands and the Sony really stood out from all the others. It's blacks allow it to really make the colors pop. The TV sound is very good on it's own but I would recommend that you upgrade with at least a sound bar or if you can a surround sound system to give you the ultimate immersive experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RB56835, we're glad you like the picture quality of our product. With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thank you for choosing SONY! ~Earl
New anti glare screen destroys picture quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The K model was a replacement for the J model I originally purchased that was zapped by a power surge. Sony put an anti glare screen on the K model which took away all benefits of oled. DONT BUY IT.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Samiam,
We're sorry to hear that you're having issue with this TV! We apologize for any inconvenience. This TV includes a light sensor that optimizes picture brightness to room conditions, boosting brightness in light rooms and reducing it in dark ones so you get the perfect view. Also, you can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Picture quality
Great Sony tv.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is great!!!. "You have to select settings that you prefer" Tv is connected through Ethernet cable, "my preference" there is absolutely no drag or sync issues at all. There is WiFi option as well. interactive part is easy once you learn the control and tv options. Tv is connected to surround sound receiver through HDMI cable and automatically connected to my existing system and lets me use controller to control the functions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user508238,
Thank you for the 5-star rating and we're glad to hear that you like the smart features of the TV. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony and enjoy your TV!
-David
- Pros mentioned:Picture quality
Sony 77" OLED - bent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the picture is great...But the TV has a slight curve to it and has 3 cresses you can see from the side. Since the TV was shipped to me and I opened it and installed it...Best Buy can always say that I damaged the TV. This is the problem with having a 77" TV delivered and not opened by the store reps or Sony to see for themselves the condition it was out of the box. It's not perfect and I am a person who knows quality and knows manufacturing processes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelM,
Thank you for reaching out to us. We're glad to hear you like the picture quality of your A80K TV. However, we are sorry to hear if there is a slight curve from the side of the TV. All Sony products are manufactured to the highest level of quality control for the specific features for any model before distribution for sale. Please contact your retailer if you suspect any damage or defects with your unit for exchange.
We'd also like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. We appreciate you and thanks again for shopping Sony. - Kris
- Pros mentioned:Picture quality
Great TV/Buy! Worth the investment.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV! Now if all broadcasting would catch up with 4K, I would enjoy the capabilities of this TV even better. The picture is awesome and all family and guests can view from any angle of the room and clearly see a good picture thanks to oled.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user947608,
We appreciate the 5-star rating and we're glad to hear that you like the picture quality and smart features of the TV. With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony!
-David
- Pros mentioned:Picture quality
Sony XR77 OLED TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony 77 OLED TV pictures are as goog as my LG TV. I went to Best Buy to get an LG 77in TV after my 3rd visit my wife and thought the Sony was as good or better picture as the LG 77 and saved money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BernC,
Thank you for the 5-star rating! We are very glad you like the outstanding picture of the A80K TV. We always strive to deliver the best quality with our products. With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing SONY! - Kris
- Pros mentioned:Picture quality
Beautiful!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the buy after our vizio which ran a good 8 years kinda crapped out. Great tv if your a video game and movie person!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OCJR, We're glad that you are enjoying your new TV. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™️ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! Erin
- Pros mentioned:Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to upgrade from 55” and so glad I did. Great TV, turned my living room into home theater.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RossG,
This is definitely a great choice for an upgrade! Glad to hear how your new TV perfectly suits your living room. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™️ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! - Kris
- Pros mentioned:Picture quality
Google TV! Don't buy unless you love Google.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture, great sound! That's the ONLY reason I'm giving it 3 stars. BUT - it is a Google TV. I was never advised of this when I made the purchase. When Geek Squad set it up, I saw there was a Google TV option, but I told them I did not want Google TV, so we by-passed that option. Later, after they left, we tried to watch Hulu. It turned out, the only way to get Hulu was to login to Google TV using my Google account and download it as an app. After that, all the streaming services show up as a Google app, even though several were native to the TV. Which means that Google can now track ALL my viewing habits. I have no idea why anyone would want a Google TV to begin with. I'd also note that getting to the 'over-the-air' antenna, which I use when cable goes down, requires extra steps compared to the LG I replace. I'm returning the TV and exchanging it for the LG C2. Unless you're in love with Google, my advise is to avoid this TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PhilipS,
We regret to hear that you will returning this TV. We apologize for the inconvenience. The XR77A80K is a Google TV. During the initial set-up, you can Skip Sign-in to Google. You can enjoy some functions on your TV device without a Google account. You can watch TV programs and enjoy all Sony apps, home network functions for the Album, Music, and Video apps and use the Network Electronic Program Guide (EPG). In addition, certain functions, such as the Google voice search function, Chromecast built-in (Google Cast), internet browsing, and the YouTube™ app, are available without logging in to a Google account. However, you will not be able to rent or buy movies, TV shows, and apps from the Google Play™ Store. Check the Google Privacy Policy and Terms of Service for additional information.
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay