Customer Ratings & Reviews
- Model:
- XR77A80L
- SKU:
- 6543910
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the 77" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV's exceptional picture quality, vibrant colors, and ease of use. Many praise the OLED technology and its impressive contrast, although some mention the high price point as a drawback. A few users have reported concerns about the TV's reliability and weight. Other minor issues include the remote control and occasional screen issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture qualityCons mentioned:Screen
Sony 77” OLED
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture soooi amazing. However the screen turns black for 2-3 seconds during watching a show.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, JulietteC! We're glad that you are impressed with the picture and sound quality of the TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig
- Cons mentioned:Screen
Very Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BOTTOM LINE UP FRONT: I bought a Sony TV because they had a sterling reputation for quality. Or so I thought. This is the second Sony 77-inch TV I've had. I bought the first one (an XR-77A80J) a couple of years ago. Recently I began experiencing total screen and audio blackouts lasting 3-5 seconds. Geek Squad determined the mother board (the "brain" of the smart TV) was bad. OK. Fine. A replacement was ordered and (about a week later) the replacement was installed. Nope! It didn't work. Well that happens. A second replacement was ordered and (about a week later) the second replacement was installed. Nope! Also defective! Soooooo, my Protection Plan kicked in and Best Buy totally replaced my Sony TV -- in about a week -- with a new current model (an XR-77A80L). YEA!! Nope. We're experiencing the same blackout problem -- again on a TV that is two years newer. I'm going to seriously consider a different brand of TV when/if Best Buy decides they can't fix it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie, We're sorry to hear about your TV. We'd like to know more about your TV so we can assist.
You may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
- Cons mentioned:Screen
JG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were so happy initially with the purchase of this 77” Sony OLED. However, after 2 weeks we are having challenges with black screen with audio or a split screen. It’s crazy that a new unit is functioning in this way after 2 weeks. We called the Greek Squad for but could not get an appointment until 5 days later. Argh!!!! We will need a new TV and not a tech endeavoring to repair my less then 30 day TV. Sony stand behind your products. It’s so disappointing to acquire this expensive product (brand) and it doesn’t work as advertised!!!! Crazy!!!!!!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jmiester, We're sorry to hear about your TV. This is not the experience we've wanted you to have.
We recommend reaching out to our support team for immediate assistance. You can reach them at :
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
In the meantime, the link below can help resolve your concern : https://www.sony.com/electronics/support/articles/00032635
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
- Cons mentioned:Screen
Don't buy.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should return this TV when I could, this TV brightness is terrible. The quality of image good, but is very very dark is all picture mode, only vivid mode is bright but then the image quality changes,. I don't recommended it.
No, I would not recommend this to a friend