Customer Ratings & Reviews

Hi MzHenry,
Thanks for sharing your feedback on the K-85XR50 TV! We truly value customers like you who've been loyal Sony fans for years.

It brings us great joy to hear that after putting in the time to get the settings just right, you've landed on a picture quality that you really like! We know how important having that ideal clarity is, especially on a screen that big.

Thank you for putting your trust in Sony!
Warm regards,
Estefany

Hello Lewis,
Thank you for the great feedback on our K-85XR50 TV! We are thrilled to hear that you find the picture quality excellent and that it's totally worth the investment. It's a true pleasure to know that you love how movies and games look on this TV.

The BRAVIA 5 is engineered to deliver an unparalleled visual experience, with its stunning 4K resolution and advanced image processing technology. This ensures that every scene is vivid and lifelike, bringing your favorite content to life. The TV's immersive sound system complements the visuals, providing a theater-like audio experience.

Thank you for putting your trust in Sony!
Best regards,
Estefany

Thank you for your enthusiastic review, DrDeselms!

We are delighted to hear that you "Absolutely love" your K-85XR50 television! It's fantastic to know that we’ve delivered on both quality and ease of use for you.

Your description of the picture—crystal clear with vibrant colors—is exactly what we aim for with our XR Processor™ and high-performance screen technology. We believe top quality shouldn't come with hassle, so we’re thrilled you found the TV so easy to use.

Thank you again for choosing Sony for your home entertainment needs!

Best regards, Gus, Sony Social Media Team

Hi HunterS,

We're pleased to learn that your Sony BRAVIA TV not only looks really good in your space but also delivers impressive audio especially when paired with a Sony sound bar. Thank you so much for the 4-star rating—your feedback is greatly appreciated. The K85XR50 truly stands out for its vibrant picture quality and seamless compatibility with Sony audio products, enhancing your viewing and listening experience.

Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.

Hello TonyLe,

Thank you for choosing Sony!

It's a true pleasure to hear that you are loving the K85XR50 TV and its renowned Sony quality. We certainly appreciate your honest feedback that the 85-inch size requires teamwork for setup; we hope the stunning and immersive viewing experience makes all that effort worthwhile.

Best regards,
-Fred

Hi Jennifer,

That is fantastic! We're glad you found a great deal on the 85" BRAVIA 5 Mini LED during Tech Days. With its Mini LED contrast and XR Motion Clarity™, it truly is the perfect TV for making Football Sundays an immersive, stadium-like experience.

Thanks for choosing Sony.

Best regards, Eliab

Hi JohnD,

That's fantastic feedback! We are thrilled to hear you consider the Sony BRAVIA 5 an excellent television. It's rewarding to know that the size, the clear colors, and the overall picture quality met the high expectations you have for Sony products. Thank you for sharing your positive experience!

Thanks for being part of the Sony family!

Best regards,
Dominick

Hi JonyV,

Thank you so much for the 5-star review! We are truly heartened to learn that the Sony BRAVIA 5 was exactly the purchase you were looking for and that you and your family are enjoying it so much.

Our goal with the BRAVIA 5, with its brilliant Mini LED display and intelligent XR Processor™, is to bring a truly immersive, cinematic experience right into your home. It’s rewarding to know that the picture quality, contrast, and overall entertainment value are hitting the mark for your whole family.

We appreciate you choosing Sony and we hope it continues to provide countless hours of amazing viewing!

Regards,
Dominick

Thank you for your review, JayW!

We are so pleased to hear that your K-85XR50 television is working great for you!

It's fantastic that you're enjoying the benefit of the higher refresh rate—that feature is key to smooth, clear motion, and we're glad it works perfectly for your needs.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi RonH,

Thank you for sharing your feedback regarding the Sony - 85" Class BRAVIA 5. We understand your concern regarding picture quality when watching non-4K (HD or SD) broadcasts.

Your TV features an ultra-high-resolution 4K panel (approximately 8 million pixels), which means that lower-resolution content such as 1080P or 720P must be upscaled to fill the larger screen area. On a 85-inch display, this difference can become more noticeable since the original image contains fewer pixels, resulting in a softer or less detailed picture compared to native 4K content.

This is not a malfunction with your TV—it's a normal effect of resolution scaling that all modern 4K TVs experience when displaying lower-resolution sources. Your BRAVIA 5 is designed to deliver exceptional clarity and contrast with 4K content, and it also includes our advanced XR Clear Image to enhance non-4K content as much as possible.

For more details about how 4K upscaling works and why resolution affects image quality, please visit the following link:

Poor picture quality viewing some videos on my HD or 4K TV
https://www.sony.com/electronics/support/articles/00026355

We truly appreciate your feedback—it helps us continue improving the viewing experience for all our customers.

Thanks for considering Sony!

Regards,
Dominick

Hi Masterclause,

That's great to hear you're enjoying the many upsides of your 85" BRAVIA 5, and thank you for the positive investment advice! We understand your feedback about the brightness; while the Mini LED panel is designed to provide captivating brightness and contrast, you might find an improvement by adjusting the Picture Mode (try Vivid or Standard for a brighter image) or checking the Peak Luminance setting in the Picture menu.

Thanks for choosing Sony.

Best regards,
Eliab

Hi CarlosP,

It bring us great joy to hear that you are loving your new Sony - BRAVIA 5 and that it works perfectly with your PlayStation 5! We engineered the BRAVIA 5 with dedicated gaming features to maximize your PS5 experience, delivering stunning visuals, smooth motion, and incredibly responsive gameplay. We hope you enjoy countless hours of truly immersive gaming!

Thank you for choosing Sony!

Best regards,
Dominick

Hi MicheleG,

We're thrilled to hear that! It's fantastic that the 85" BRAVIA 5 Mini LED is impressing you with its great sound and picture, and that you love its overall look.

Thanks for choosing Sony.

Best regards, Eliab

Hi Brenda! Thanks for the feedback on the K-85XR50! It's great to hear that you're impressed with the picture quality. We're thrilled to know that you find the visuals crisp and clear.

The BRAVIA 5 is equipped with advanced technologies like the Cognitive Processor XR and XR Triluminos Pro, ensuring that every scene is rendered with incredible detail and vibrant colors.

Thanks for selecting Sony!
Best regards,
Estefany

Hi PatrickD,

Thank you so much for the 5-star review! We couldn't agree more—our focus is always on delivering a priceless and clear picture that provides an exceptional viewing experience, regardless of the series. We're delighted you recognize and appreciate the beautiful quality that makes Sony the best choice for your home!

Best regards,
Dominick

Hello Shopper,

Thank you for choosing Sony!

It brings us great joy to hear that you love your new K85XR50 TV and are enjoying its great picture and sound quality. We're glad it’s enhancing your viewing experience, and we appreciate you sharing your positive feedback with us.

Best regards,
-Fred

Hi GJones,


That's the ultimate compliment! We are delighted to hear that you feel your 85" BRAVIA 5 is the perfect TV for all your entertainment, from the clear, fast motion of live sports with XR Motion Clarity to the immersive cinematic experience of movies and the dedicated features like Auto HDR Tone Mapping that optimize your PS5 gaming. Enjoy the massive, stunning picture!

Thanks for choosing Sony.

Best regards,
Eliab

Hi Jess,

We are delighted you find the color and quality of the 85" BRAVIA 5 Mini LED TV to be excellent, especially for the price you received.

Thanks for choosing Sony.

Best regards, Eliab

Hi Andy,

Thank you so much for this incredible 5-star review! We couldn't be happier to hear that you're loving the awesome picture and top sound of your new Sony BRAVIA 5.

It's an honor to welcome you back to the BRAVIA family after such a remarkable 24 years with your previous TV. That kind of longevity is something we take immense pride in, and it's a testament to the quality and durability we strive for in every one of our products. We are confident that your new BRAVIA 5 will continue to deliver an outstanding viewing experience for many years to come.

Thank you again for your loyalty and for being such a valued Sony customer!

Regards,
Dominick