Customer Ratings & Reviews

Hi LizzieA,

Thanks for this wonderful feedback!

We're delighted to hear your new BRAVIA 5 has made such a positive impression. The BRAVIA 5 is designed to deliver a truly immersive experience, combining our powerful XR Processor to enhance picture quality and our X-Balanced Speaker design for clear, well-balanced sound. It's great to know that these features are making a noticeable difference for you.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi JOHNH!
We are delighted to hear you're enjoying the picture quality of your 85" BRAVIA 5 television. It’s fantastic that you feel the investment paid off and that the large screen size is making a big difference.

Thanks for choosing Sony!
Best regards,
Estefany

Hi ReneL,

Thank you for the excellent 5-star review! We're delighted to hear that you are enjoying your new K85XR50 TV and that it met your expectations right out of the box with only minor calibration needed.

We appreciate your feedback regarding the built-in speakers, and we agree that pairing a premium TV with a quality sound system is the best way to achieve an immersive home theater experience. It's great to hear that you have no complaints about the product.

Thank you for choosing Sony and have a great day!
DiegoV

HI DeysiT,

That's wonderful to hear! We're delighted that you consider your 85" BRAVIA 5 to be the best purchase, and that you received very good service.

Thank you for choosing Sony! Best regards, Eliab.

Hi Jonas1,

We're so glad to hear that you're very impressed with the picture and sound quality of your Sony BRAVIA TV. Thank you for sharing your fantastic 5-star rating—the vivid visuals and immersive audio on the K85XR50 are designed to truly elevate your home entertainment experience.

Thank you for choosing Sony—wishing you a vibrant day!
DiegoV

Hi CandiceH,

Thanks for sharing your feedback! We're thrilled to hear you're so happy with the BRAVIA 5's picture and sound. It's great to know that you'd purchase it again—that's the best compliment we can get.

We hope you continue to enjoy a fantastic viewing experience!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi SkenderH,

Thank you for taking the time to share your feedback and the 4-star review of the BRAVIA 5.

We're glad to hear you find the picture quality "beautiful" and recognize Sony's superior motion handling. We understand your observation regarding the brightness, and we want to assure you that the TV offers extensive settings to customize the picture precisely to your preference and ambient light conditions.

We encourage you to explore the dedicated picture settings, as adjusting parameters like the Peak Luminance and different Picture Modes can significantly boost the brightness beyond the default settings.

Here is a complete guide on how to customize your picture settings for optimal viewing: https://www.sony.com/electronics/support/articles/00190409

Thank you for choosing Sony!

Best regards,
Dominick

Hi DonaldM,

We're so happy to hear you're enjoying the beautiful picture on your BRAVIA 5 Mini LED TV. Thank you for the high recommendation!

Thanks for choosing Sony. Best regards, Eliab

Hi MalcolmfG,

Thank you for your feedback on the Sony BRAVIA 5! We are happy to know you are pleased with the quality of the display. We also appreciate your constructive note regarding the audio performance. You can tailor the sound to your preference and room environment by adjusting the TV's built-in sound settings.

Please use the guide below to learn how to adjust the audio quality settings on your TV:

https://www.sony.com/electronics/support/articles/00302857

We hope these adjustments help you achieve the sound experience you are looking for!

Thank you for choosing Sony.

Regards,
Dominick

HI CHARLESF,


That's wonderful feedback! We are delighted to hear you find the BRAVIA 5 Mini LED TV beautiful, appreciating both the crispness of the display and the clean, aesthetic look even when it's off.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for the wonderful review, Abzz!

We are absolutely thrilled to hear that the K-85XR50 has become a hit with your entire family!

It's fantastic that you found the setup easy, and we're especially delighted that you are enjoying the crystal clear picture. The immersive 85-inch screen combined with our XR technology is designed to make family viewing truly cinematic.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi ThomasH,

Thanks for the feedback on the BRAVIA 5. We're glad to hear that after a bit of fine-tuning, you have the colors looking just right! Our TVs offer a range of picture settings so you can customize the viewing experience to your liking.

We appreciate you choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi HunterS,

We're pleased to learn that your Sony BRAVIA TV not only looks really good in your space but also delivers impressive audio especially when paired with a Sony sound bar. Thank you so much for the 4-star rating—your feedback is greatly appreciated. The K85XR50 truly stands out for its vibrant picture quality and seamless compatibility with Sony audio products, enhancing your viewing and listening experience.

Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.

Thank you for your fantastic review, JackM!

We are absolutely delighted to hear that your new K-85XR50 television brings a whole new perspective to your viewing! It's incredibly rewarding to know that it’s elevating both your motorsports racing and your movies with incredible picture quality.

That immersive experience is what we strive for with our premium displays. Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi CarlosP,

It bring us great joy to hear that you are loving your new Sony - BRAVIA 5 and that it works perfectly with your PlayStation 5! We engineered the BRAVIA 5 with dedicated gaming features to maximize your PS5 experience, delivering stunning visuals, smooth motion, and incredibly responsive gameplay. We hope you enjoy countless hours of truly immersive gaming!

Thank you for choosing Sony!

Best regards,
Dominick

Hi JonyV,

Thank you so much for the 5-star review! We are truly heartened to learn that the Sony BRAVIA 5 was exactly the purchase you were looking for and that you and your family are enjoying it so much.

Our goal with the BRAVIA 5, with its brilliant Mini LED display and intelligent XR Processor™, is to bring a truly immersive, cinematic experience right into your home. It’s rewarding to know that the picture quality, contrast, and overall entertainment value are hitting the mark for your whole family.

We appreciate you choosing Sony and we hope it continues to provide countless hours of amazing viewing!

Regards,
Dominick

Hi RonH,

Thank you for sharing your feedback regarding the Sony - 85" Class BRAVIA 5. We understand your concern regarding picture quality when watching non-4K (HD or SD) broadcasts.

Your TV features an ultra-high-resolution 4K panel (approximately 8 million pixels), which means that lower-resolution content such as 1080P or 720P must be upscaled to fill the larger screen area. On a 85-inch display, this difference can become more noticeable since the original image contains fewer pixels, resulting in a softer or less detailed picture compared to native 4K content.

This is not a malfunction with your TV—it's a normal effect of resolution scaling that all modern 4K TVs experience when displaying lower-resolution sources. Your BRAVIA 5 is designed to deliver exceptional clarity and contrast with 4K content, and it also includes our advanced XR Clear Image to enhance non-4K content as much as possible.

For more details about how 4K upscaling works and why resolution affects image quality, please visit the following link:

Poor picture quality viewing some videos on my HD or 4K TV
https://www.sony.com/electronics/support/articles/00026355

We truly appreciate your feedback—it helps us continue improving the viewing experience for all our customers.

Thanks for considering Sony!

Regards,
Dominick

Hi LawrenceE,

We're so glad to hear that. Thank you so much for your fantastic 5-star rating! Your Sony TV is crafted to deliver truly vivid picture quality on a grand scale, and the K85XR50’s advanced XR processor ensures every detail shines with breathtaking clarity and color. We hope you can get to enjoy all the magnificent features your Sony BRAVA TV comes with!

Thank you for choosing Sony—hope your day is as brilliant as your TV’s display!
DiegoV.