Customer Ratings & Reviews

Hi RonH,

Thank you for sharing your feedback regarding the Sony - 85" Class BRAVIA 5. We understand your concern regarding picture quality when watching non-4K (HD or SD) broadcasts.

Your TV features an ultra-high-resolution 4K panel (approximately 8 million pixels), which means that lower-resolution content such as 1080P or 720P must be upscaled to fill the larger screen area. On a 85-inch display, this difference can become more noticeable since the original image contains fewer pixels, resulting in a softer or less detailed picture compared to native 4K content.

This is not a malfunction with your TV—it's a normal effect of resolution scaling that all modern 4K TVs experience when displaying lower-resolution sources. Your BRAVIA 5 is designed to deliver exceptional clarity and contrast with 4K content, and it also includes our advanced XR Clear Image to enhance non-4K content as much as possible.

For more details about how 4K upscaling works and why resolution affects image quality, please visit the following link:

Poor picture quality viewing some videos on my HD or 4K TV
https://www.sony.com/electronics/support/articles/00026355

We truly appreciate your feedback—it helps us continue improving the viewing experience for all our customers.

Thanks for considering Sony!

Regards,
Dominick

Hi CarlosP,

It bring us great joy to hear that you are loving your new Sony - BRAVIA 5 and that it works perfectly with your PlayStation 5! We engineered the BRAVIA 5 with dedicated gaming features to maximize your PS5 experience, delivering stunning visuals, smooth motion, and incredibly responsive gameplay. We hope you enjoy countless hours of truly immersive gaming!

Thank you for choosing Sony!

Best regards,
Dominick

Thank you for your fantastic review, JackM!

We are absolutely delighted to hear that your new K-85XR50 television brings a whole new perspective to your viewing! It's incredibly rewarding to know that it’s elevating both your motorsports racing and your movies with incredible picture quality.

That immersive experience is what we strive for with our premium displays. Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi JonyV,

Thank you so much for the 5-star review! We are truly heartened to learn that the Sony BRAVIA 5 was exactly the purchase you were looking for and that you and your family are enjoying it so much.

Our goal with the BRAVIA 5, with its brilliant Mini LED display and intelligent XR Processor™, is to bring a truly immersive, cinematic experience right into your home. It’s rewarding to know that the picture quality, contrast, and overall entertainment value are hitting the mark for your whole family.

We appreciate you choosing Sony and we hope it continues to provide countless hours of amazing viewing!

Regards,
Dominick

Hi LawrenceE,

We're so glad to hear that. Thank you so much for your fantastic 5-star rating! Your Sony TV is crafted to deliver truly vivid picture quality on a grand scale, and the K85XR50’s advanced XR processor ensures every detail shines with breathtaking clarity and color. We hope you can get to enjoy all the magnificent features your Sony BRAVA TV comes with!

Thank you for choosing Sony—hope your day is as brilliant as your TV’s display!
DiegoV.

Hi Andrew,

We love to hear this! Finding that perfect balance of high quality and great value is exactly what the BRAVIA 5 is all about. We're happy you're enjoying all of its capabilities, from the vivid picture to the seamless smart features!

Thank you for the 5-star review and for choosing Sony.

Best regards,
Dominick

Hello Joanne,

Thank you for choosing Sony!

It brings us great joy to hear that you are enjoying the K85XR50 TV and its natural, true-to-life color quality. We take pride in delivering vivid and authentic visuals that enhance your viewing experience. Thank you for sharing your positive feedback with us.

Best regards,
-Fred

Thank you for your fantastic review, MichaelH!

We are so pleased to hear that you love your new K85XR50 television and feel it's a great value. It is truly rewarding to know that you'd highly recommend it. We designed this TV to provide a premium and immersive entertainment experience, and it brings us great satisfaction to know we've succeeded.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hi Kaja22!
We are immensely pleased to hear that you're enjoying your BRAVIA TV! It's fantastic to know that you're having such a great experience.

Thank you for choosing Sony!
Best regards,
Estefany

Thank you for sharing your feedback, KatW.

We are truly sorry to hear that you are experiencing terrible picture quality and slow performance on your K-85XR50 television, especially when trying to watch fast-paced content like football. That is certainly not the premium, smooth viewing experience we intend for our BRAVIA XR models.

We understand how frustrating this must be, and we believe we can help improve this performance significantly, as the K-85XR50 is designed specifically for smooth motion. The issues you describe are often related to a few settings that can cause motion blur or judder.

To help you resolve this and enjoy the crisp, clear motion you paid for, we highly recommend adjusting the Motionflow setting. Please try the following:

Go to Settings → Display & Sound → Picture → Motion → Motionflow.

Set Motionflow to Custom, and then set the Smoothness slider to a higher value (such as 3 or 4) to reduce blurring in fast-moving scenes.

If adjusting the motion settings does not resolve the issue, please contact our support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv so our specialists can guide you through optimizing your specific settings and ensuring the processor is running efficiently.

We take your satisfaction seriously and regret that the TV has not met your expectations in this instance.

Thank you for choosing Sony.

Best regards, Gus, Sony Social Media Team

Hi, User570900

Thank you for your fantastic 5-star review of your BRAVIA 5 TV!

We're so glad you're enjoying the incredible picture quality. The "natural colors" and "crystal clear images" you mentioned are a direct result of our XR Processor and its ability to optimize every detail. This, along with our Mini LED backlight, is what provides the amazing contrast and deep blacks you've noticed, making the TV ideal for any lighting situation.

Thanks for choosing Sony, have a great day!
DiegoV

Thank you for your review, ARTHURJ! It is most rewarding to hear your perspective on the k85xr50.

We appreciate your honest side-by-side comparison with an OLED television. We agree that while OLED technology offers a fantastic experience, when you factor in the cost, the value of the k85xr50 is truly compelling. With our high-end LED TVs, our goal is to deliver an incredible picture quality powered by our Cognitive Processor XR, providing a premium viewing experience that offers a brilliant balance of performance and value.

Thank you again for being a Sony customer and for sharing such valuable feedback with us! We hope you continue to enjoy all your favorite content.

Best regards,
Gus
Sony Social Media Team