Customer Ratings & Reviews

Hi ThomasH,

Thanks for the feedback on the BRAVIA 5. We're glad to hear that after a bit of fine-tuning, you have the colors looking just right! Our TVs offer a range of picture settings so you can customize the viewing experience to your liking.

We appreciate you choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi Amir,

It’s rewarding to hear that you are enjoying the bright and vibrant screen of your new BRAVIA 5!

We appreciate you bringing up the slight delay you've experienced with input processing. To quickly refresh the system and improve performance, we recommend performing a soft restart: press and hold the power button on your remote control for about 10 seconds until the TV restarts.

This simple step often optimizes the TV's performance.

Thank you for choosing Sony!

Regards,
Dominick

Hi HunterS,

We're pleased to learn that your Sony BRAVIA TV not only looks really good in your space but also delivers impressive audio especially when paired with a Sony sound bar. Thank you so much for the 4-star rating—your feedback is greatly appreciated. The K85XR50 truly stands out for its vibrant picture quality and seamless compatibility with Sony audio products, enhancing your viewing and listening experience.

Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.

Hi LeeNsamsing,

We are ecstatic to hear that you are experiencing the incredible picture quality of the Sony BRAVIA 5, with perfect clarity and brightness whether you are viewing in a brightly lit or a dark room. We also appreciate you mentioning the audio and validating the recommendation for a sound bar, as an external system is often the ideal pairing to truly complement the amazing visuals.

Thank you for choosing Sony!

Regards,
Dominick

Hi ChloeH,

Thank you for your feedback! We are thrilled to hear that you are enjoying your new 85" BRAVIA 5 and that the installation process was a success. This model features our XR Backlight Master Drive and thousands of Mini LEDs to provide the incredible brightness and contrast you are seeing on that massive screen.

Thanks for choosing Sony.

Best regards, Eliab

Thank you for the review, Azul!

We are so happy to hear that you had a great experience picking up your new K-85XR50 at Best Buy! It’s wonderful to know you are pleased with your purchase and we hope you enjoy the incredible big-screen experience.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hello Ryan,

Thank you for choosing Sony!

We're honored to hear that you’re pleased with your K85XR50 TV and our service. Your loyalty means a great deal to us, and we’re grateful to be your trusted choice for appliance purchases. Thank you for sharing your experience!

Best regards,
-Fred

Hi Jb29,

We are thrilled to hear that you are enjoying your new television! We are delighted to welcome you to the Sony family and truly appreciate you choosing our product for your initial experience. It’s wonderful to know that the display’s visual clarity is exceeding your high expectations.

Thanks for trusting Sony!

Regards,
Dominick

Hi blanc,

That is fantastic to hear! We are happy that the 85" BRAVIA 5 Mini LED TV was the perfect size upgrade for you and that you are enjoying the great picture and clarity.

Thanks for choosing Sony.

Best regards, Eliab

Thank you for the fantastic review, GreisyR!

We are absolutely thrilled to hear that you find both the image quality and the sound of your K-85XR50 television to be very good! Delivering a premium, balanced home entertainment experience is what we aim for.

Thank you for your high recommendation and for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for your fantastic review, RaulG!

We are absolutely thrilled to hear that you feel your K-85XR50 television was an outstanding great buy and that the picture is perfect!

Your strong recommendation to anyone is the best compliment we could receive.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi RobertR,

That's fantastic to hear! We're delighted that you are loving both the great picture and size of your 85" BRAVIA 5 Mini LED TV, and that it pairs perfectly with your Sony soundbar for an incredible viewing and listening experience.

Thanks for choosing Sony.

Best regards, Eliab

Hello SarahE,

Thank you for choosing Sony!

We're excited to hear that you’re enjoying the great picture quality and value of your K85XR50 TV. It’s wonderful to know the size perfectly suits your viewing space, making every detail easy to see. Your feedback truly motivates us to keep delivering products that enhance your entertainment experience. Thank you for sharing your positive experience!

Best regards,
-Fred

Thank you for the fantastic review, Stacy!

We are absolutely thrilled to hear that you consider the K-85XR50 to be the "best TV ever"!

It's wonderful to know that you are thoroughly enjoying the screen, the length, and everything about it. We designed this television to provide a truly immersive and premium entertainment experience.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi RonH,

Thank you for sharing your feedback regarding the Sony - 85" Class BRAVIA 5. We understand your concern regarding picture quality when watching non-4K (HD or SD) broadcasts.

Your TV features an ultra-high-resolution 4K panel (approximately 8 million pixels), which means that lower-resolution content such as 1080P or 720P must be upscaled to fill the larger screen area. On a 85-inch display, this difference can become more noticeable since the original image contains fewer pixels, resulting in a softer or less detailed picture compared to native 4K content.

This is not a malfunction with your TV—it's a normal effect of resolution scaling that all modern 4K TVs experience when displaying lower-resolution sources. Your BRAVIA 5 is designed to deliver exceptional clarity and contrast with 4K content, and it also includes our advanced XR Clear Image to enhance non-4K content as much as possible.

For more details about how 4K upscaling works and why resolution affects image quality, please visit the following link:

Poor picture quality viewing some videos on my HD or 4K TV
https://www.sony.com/electronics/support/articles/00026355

We truly appreciate your feedback—it helps us continue improving the viewing experience for all our customers.

Thanks for considering Sony!

Regards,
Dominick

Thank you for the fantastic review, Extender!

We are absolutely thrilled to hear that you are experiencing fantastic picture and sound on your K-85XR50 television!

It’s especially rewarding to know that the visual quality is so rich and deep that it "Looks 3D almost." We design our premium screens to deliver stunning realism and immersion.

Thank you again for choosing Sony and for your strong recommendation!

Best regards, Gus, Sony Social Media Team

Hi LawrenceE,

We're so glad to hear that. Thank you so much for your fantastic 5-star rating! Your Sony TV is crafted to deliver truly vivid picture quality on a grand scale, and the K85XR50’s advanced XR processor ensures every detail shines with breathtaking clarity and color. We hope you can get to enjoy all the magnificent features your Sony BRAVA TV comes with!

Thank you for choosing Sony—hope your day is as brilliant as your TV’s display!
DiegoV.

Hi CarlosP,

It bring us great joy to hear that you are loving your new Sony - BRAVIA 5 and that it works perfectly with your PlayStation 5! We engineered the BRAVIA 5 with dedicated gaming features to maximize your PS5 experience, delivering stunning visuals, smooth motion, and incredibly responsive gameplay. We hope you enjoy countless hours of truly immersive gaming!

Thank you for choosing Sony!

Best regards,
Dominick

Hi JonyV,

Thank you so much for the 5-star review! We are truly heartened to learn that the Sony BRAVIA 5 was exactly the purchase you were looking for and that you and your family are enjoying it so much.

Our goal with the BRAVIA 5, with its brilliant Mini LED display and intelligent XR Processor™, is to bring a truly immersive, cinematic experience right into your home. It’s rewarding to know that the picture quality, contrast, and overall entertainment value are hitting the mark for your whole family.

We appreciate you choosing Sony and we hope it continues to provide countless hours of amazing viewing!

Regards,
Dominick

Thank you for your fantastic review, JackM!

We are absolutely delighted to hear that your new K-85XR50 television brings a whole new perspective to your viewing! It's incredibly rewarding to know that it’s elevating both your motorsports racing and your movies with incredible picture quality.

That immersive experience is what we strive for with our premium displays. Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team