Customer Ratings & Reviews

Hi DonaldM,

We're so happy to hear you're enjoying the beautiful picture on your BRAVIA 5 Mini LED TV. Thank you for the high recommendation!

Thanks for choosing Sony. Best regards, Eliab

Hi YumiS,

Thanks for the great feedback on the new BRAVIA 5! We're thrilled to hear you're enjoying the TV and really appreciate your high recommendation of a Sony audio system to enhance the experience!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hello ScottL,

Thank you for choosing Sony!

We couldn’t be happier to hear how much you love the K85XR50 TV and that your purchasing and installation experience was smooth and enjoyable. Your recommendation means a great deal to us and encourages our commitment to providing not just excellent products but also seamless service from start to finish.

Best regards,
-Fred

Thank you for sharing your fantastic review, JENNIFERC!

We are absolutely delighted to hear that you are loving your new K-85XR50 television and that you had a smooth delivery experience from Best Buy!

Your loyalty is truly appreciated. Hearing that your first BRAVIA lasted 20 years is a wonderful testament to the reliability and quality we strive for in every product we make. We share your hope that this new model will bring you two decades of equally brilliant, stunning home entertainment!

Thank you again for choosing Sony, and welcome back to the BRAVIA family!

Best regards, Gus, Sony Social Media Team

Hi MalcolmfG,

Thank you for your feedback on the Sony BRAVIA 5! We are happy to know you are pleased with the quality of the display. We also appreciate your constructive note regarding the audio performance. You can tailor the sound to your preference and room environment by adjusting the TV's built-in sound settings.

Please use the guide below to learn how to adjust the audio quality settings on your TV:

https://www.sony.com/electronics/support/articles/00302857

We hope these adjustments help you achieve the sound experience you are looking for!

Thank you for choosing Sony.

Regards,
Dominick

Hi HunterS,

We're pleased to learn that your Sony BRAVIA TV not only looks really good in your space but also delivers impressive audio especially when paired with a Sony sound bar. Thank you so much for the 4-star rating—your feedback is greatly appreciated. The K85XR50 truly stands out for its vibrant picture quality and seamless compatibility with Sony audio products, enhancing your viewing and listening experience.

Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.

Hi ThomasH,

Thanks for the feedback on the BRAVIA 5. We're glad to hear that after a bit of fine-tuning, you have the colors looking just right! Our TVs offer a range of picture settings so you can customize the viewing experience to your liking.

We appreciate you choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi Wt417!
Thanks for sharing your review! We are thrilled to hear that you’re so happy with your new K-85XR50 and that you’d choose it all over again.

Thank you for selecting Sony!
Best regards,
Estefany

Hi DeanC,

We’re thrilled to hear that you had such a positive experience at Best Buy and that you’re enjoying your new 85" BRAVIA 5! It is wonderful to know that Simone and the store manager provided such excellent service, and we're confident that the massive scale and Mini LED brightness of your new TV will make it a centerpiece of your home entertainment for years to come.

Thanks for choosing Sony.

Best regards,

Eliab

Hi LawrenceE,

We're so glad to hear that. Thank you so much for your fantastic 5-star rating! Your Sony TV is crafted to deliver truly vivid picture quality on a grand scale, and the K85XR50’s advanced XR processor ensures every detail shines with breathtaking clarity and color. We hope you can get to enjoy all the magnificent features your Sony BRAVA TV comes with!

Thank you for choosing Sony—hope your day is as brilliant as your TV’s display!
DiegoV.

Hello TonyLe,

Thank you for choosing Sony!

It's a true pleasure to hear that you are loving the K85XR50 TV and its renowned Sony quality. We certainly appreciate your honest feedback that the 85-inch size requires teamwork for setup; we hope the stunning and immersive viewing experience makes all that effort worthwhile.

Best regards,
-Fred

Hello Shivaram,

Thank you for choosing Sony!

We're honored to hear that the K85XR50 TV is exactly the screen you were looking for. Your loyalty as a Sony fan means a great deal to us, and we're grateful to be part of your entertainment experience.

Best regards,
-Fred

Hello Ryan,

Thank you for choosing Sony!

We're honored to hear that you’re pleased with your K85XR50 TV and our service. Your loyalty means a great deal to us, and we’re grateful to be your trusted choice for appliance purchases. Thank you for sharing your experience!

Best regards,
-Fred

Hi Pocahontas,

We apologize for the inconvenience you're experiencing with your new BRAVIA 5 TV. The freezing or shutting down when switching apps is certainly not the seamless experience we aim for.

Based on your description, a simple power reset can often resolve this. Please try unplugging the TV for 60 seconds and then plugging it back in. You should also check for any available software updates, as they often include bug fixes. If the issue continues, please contact our support team for more in-depth troubleshooting. You can do it through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thanks for choosing Sony.

Best regards,
Eliab

Hi CarlosP,

It bring us great joy to hear that you are loving your new Sony - BRAVIA 5 and that it works perfectly with your PlayStation 5! We engineered the BRAVIA 5 with dedicated gaming features to maximize your PS5 experience, delivering stunning visuals, smooth motion, and incredibly responsive gameplay. We hope you enjoy countless hours of truly immersive gaming!

Thank you for choosing Sony!

Best regards,
Dominick

Thank you for the fantastic review, Stacy!

We are absolutely thrilled to hear that you consider the K-85XR50 to be the "best TV ever"!

It's wonderful to know that you are thoroughly enjoying the screen, the length, and everything about it. We designed this television to provide a truly immersive and premium entertainment experience.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi JonyV,

Thank you so much for the 5-star review! We are truly heartened to learn that the Sony BRAVIA 5 was exactly the purchase you were looking for and that you and your family are enjoying it so much.

Our goal with the BRAVIA 5, with its brilliant Mini LED display and intelligent XR Processor™, is to bring a truly immersive, cinematic experience right into your home. It’s rewarding to know that the picture quality, contrast, and overall entertainment value are hitting the mark for your whole family.

We appreciate you choosing Sony and we hope it continues to provide countless hours of amazing viewing!

Regards,
Dominick

Hi RonH,

Thank you for sharing your feedback regarding the Sony - 85" Class BRAVIA 5. We understand your concern regarding picture quality when watching non-4K (HD or SD) broadcasts.

Your TV features an ultra-high-resolution 4K panel (approximately 8 million pixels), which means that lower-resolution content such as 1080P or 720P must be upscaled to fill the larger screen area. On a 85-inch display, this difference can become more noticeable since the original image contains fewer pixels, resulting in a softer or less detailed picture compared to native 4K content.

This is not a malfunction with your TV—it's a normal effect of resolution scaling that all modern 4K TVs experience when displaying lower-resolution sources. Your BRAVIA 5 is designed to deliver exceptional clarity and contrast with 4K content, and it also includes our advanced XR Clear Image to enhance non-4K content as much as possible.

For more details about how 4K upscaling works and why resolution affects image quality, please visit the following link:

Poor picture quality viewing some videos on my HD or 4K TV
https://www.sony.com/electronics/support/articles/00026355

We truly appreciate your feedback—it helps us continue improving the viewing experience for all our customers.

Thanks for considering Sony!

Regards,
Dominick

Thank you for your fantastic review, MichaelH!

We are so pleased to hear that you love your new K85XR50 television and feel it's a great value. It is truly rewarding to know that you'd highly recommend it. We designed this TV to provide a premium and immersive entertainment experience, and it brings us great satisfaction to know we've succeeded.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team