Customer Ratings & Reviews

Hi Masterclause,

That's great to hear you're enjoying the many upsides of your 85" BRAVIA 5, and thank you for the positive investment advice! We understand your feedback about the brightness; while the Mini LED panel is designed to provide captivating brightness and contrast, you might find an improvement by adjusting the Picture Mode (try Vivid or Standard for a brighter image) or checking the Peak Luminance setting in the Picture menu.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Kaja22!
We are immensely pleased to hear that you're enjoying your BRAVIA TV! It's fantastic to know that you're having such a great experience.

Thank you for choosing Sony!
Best regards,
Estefany

Hi Andrew,

We love to hear this! Finding that perfect balance of high quality and great value is exactly what the BRAVIA 5 is all about. We're happy you're enjoying all of its capabilities, from the vivid picture to the seamless smart features!

Thank you for the 5-star review and for choosing Sony.

Best regards,
Dominick

Hello Joanne,

Thank you for choosing Sony!

It brings us great joy to hear that you are enjoying the K85XR50 TV and its natural, true-to-life color quality. We take pride in delivering vivid and authentic visuals that enhance your viewing experience. Thank you for sharing your positive feedback with us.

Best regards,
-Fred

Hi Linda,
Thanks so much for sharing your feedback on the K-85XR50.

We understand your point about the picture quality compared to an OLED. While OLEDs do offer unparalleled deep blacks and contrast, the K-85XR50's Full Array LED panel with XR Backlight Master Drive still delivers excellent brightness and precise local dimming, all powered by our Cognitive Processor XR. This combination helps create vivid, realistic images and colors for a great viewing experience.

We appreciate your decision to go with Sony!
Best regards,
Estefany

Hi SkenderH,

Thank you for taking the time to share your feedback and the 4-star review of the BRAVIA 5.

We're glad to hear you find the picture quality "beautiful" and recognize Sony's superior motion handling. We understand your observation regarding the brightness, and we want to assure you that the TV offers extensive settings to customize the picture precisely to your preference and ambient light conditions.

We encourage you to explore the dedicated picture settings, as adjusting parameters like the Peak Luminance and different Picture Modes can significantly boost the brightness beyond the default settings.

Here is a complete guide on how to customize your picture settings for optimal viewing: https://www.sony.com/electronics/support/articles/00190409

Thank you for choosing Sony!

Best regards,
Dominick

Hi AirPod4,

We are sorry to hear about your experience, but we would like to clarify that the BRAVIA 5 uses the Google TV OS, which provides access to the Google Play Store—one of the largest app libraries available. To download apps, simply navigate to the "Apps" tab on your home screen or use the Google Assistant button on your remote to search for them; please ensure you are signed into your Google account and have not selected "Basic TV" mode, as a full Google TV setup is required to enable app downloads. Thanks for choosing Sony.

Best regards, Eliab

Thank you for sharing your feedback, KatW.

We are truly sorry to hear that you are experiencing terrible picture quality and slow performance on your K-85XR50 television, especially when trying to watch fast-paced content like football. That is certainly not the premium, smooth viewing experience we intend for our BRAVIA XR models.

We understand how frustrating this must be, and we believe we can help improve this performance significantly, as the K-85XR50 is designed specifically for smooth motion. The issues you describe are often related to a few settings that can cause motion blur or judder.

To help you resolve this and enjoy the crisp, clear motion you paid for, we highly recommend adjusting the Motionflow setting. Please try the following:

Go to Settings → Display & Sound → Picture → Motion → Motionflow.

Set Motionflow to Custom, and then set the Smoothness slider to a higher value (such as 3 or 4) to reduce blurring in fast-moving scenes.

If adjusting the motion settings does not resolve the issue, please contact our support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv so our specialists can guide you through optimizing your specific settings and ensuring the processor is running efficiently.

We take your satisfaction seriously and regret that the TV has not met your expectations in this instance.

Thank you for choosing Sony.

Best regards, Gus, Sony Social Media Team

Hi CherylS,

We are beyond pleased to hear that you are loving your new BRAVIA 5! It is wonderful to welcome back a long-time Sony fan, and we are glad the clear picture quality and easy setup have made the investment well worth it for you.

The Bluetooth connectivity is a game-changer for a clean, wire-free setup, whether you're syncing up headphones for private listening or connecting a wireless soundbar. Combined with our XR Processor technology, we aim to ensure that every frame is as lifelike and immersive as possible.

We really appreciate you being part of the Sony family.

Best regards,
Dominick

Hi, User570900

Thank you for your fantastic 5-star review of your BRAVIA 5 TV!

We're so glad you're enjoying the incredible picture quality. The "natural colors" and "crystal clear images" you mentioned are a direct result of our XR Processor and its ability to optimize every detail. This, along with our Mini LED backlight, is what provides the amazing contrast and deep blacks you've noticed, making the TV ideal for any lighting situation.

Thanks for choosing Sony, have a great day!
DiegoV

Thank you for the fantastic review, JosephG!

We are thrilled to hear that your new K-85XR50 is hitting all the high notes! It’s wonderful to know that the picture, sound, and fit are exactly what you were looking for. We also love hearing that you’re finding the remote user-friendly—we want getting to your favorite content to be as easy as possible.

Enjoy the big-screen experience and thank you for choosing Sony!

Best regards,
Gus, Sony Social Media Team

Hi Bosefan,

We could not be more pleased to hear that the BRAVIA 5 is living up to your expectations with its great picture quality and user-friendly interface! It is our goal to provide a consistently high-quality experience, and knowing that Sony continues to be a brand you can rely on means a lot to us.

Thank you for trusting Sony to bring the best in entertainment to your home.

Regards,
Dominick

Hello JackieM,

Thank you for choosing Sony!

We're honored to hear that the K85XR50 TV delivers such realistic and high-definition quality. Your appreciation of the visual experience motivates us to continue pushing the boundaries of innovation for our customers.

Best regards,
-Fred

Hi JohnG,

We are thrilled to hear that you are enjoying the high-quality images and beautiful screen of your BRAVIA 5 every day! It’s wonderful to know that it has become such an enjoyable part of your daily routine.

Thanks for choosing Sony.

Best regards,

Eliab

Hi NaimA,

We are excited to hear that your BRAVIA 5 is such a perfect fit for your living room! It is wonderful to know that you are enjoying the consistently great picture quality and the clear sound that we strive to deliver in every model. We take immense pride in creating sleek designs that complement your home while providing a premium cinematic experience.

Thank you for making Sony part of your home entertainment.

Regards,
Dominick

Hello OvanesA,

Thank you for choosing Sony!

We couldn't be happier to hear that you appreciate the super clean picture quality of your K85XR50 TV. Your willingness to recommend it means a great deal to us, and we’re grateful for your support. It’s rewarding to know our products enhance your viewing experience.

Best regards,
-Fred

Hi JenniferB,

We are thrilled that your 85" BRAVIA 5 is delivering a beautiful, super clear image! It is great to hear that you are enjoying the quality and performance of your new TV.

Thanks for choosing Sony.

Best regards,
Eliab