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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 269 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers enjoy the 85" class BRAVIA 7 Mini LED QLED 4K UHD Smart Google TV (2024)'s great picture quality and brightness. The TV is also praised for its ease of use and setup, with the Mini LED feature being particularly appreciated in bright rooms. Some customers have reported issues with the remote control and viewing angle, while others have noted its heavy weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 269 reviews
  • Rated 4 out of 5 stars

    Bravia

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV although sometimes disconnects from wifi. Good TV overall

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosephG,
      We're glad you got this fabulous Bravia 7 TV and we're sure you'll enjoy watching your favorite movies and shows on it! At the same time, we're sorry you're experiencing issues with it dropping the internet connection. To address this issue, please make sure the TV is within 20-25 feet distance from the main router.

      If the TV is within the recommended distance, consider trying the steps listed in the next article: https://www.sony.com/electronics/support/articles/00184183?utm_source=glean

      In addition, make sure you enable Simple IP control by going into Settings > Network and Internet> Home network > Simple IP control.

      Should you need further assistance or it keeps happening after these troubleshooting steps, call us at 239-245-6354 or contact us via chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

      Our team will be happy to help.
      Thanks for choosing Sony!
      -Aldair Sony_US

  • Rated 5 out of 5 stars

    85 inch Sony tv

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service. Very pleased with the TV

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarkC, we're glad you like your new TV! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 1 out of 5 stars

    Waste of Money - Dead after 14 months

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this TV. I was always a Samsung guy and decided to splurge the cash for a "higher end" Sony Bravia. 14 months into ownership the TV just turned off. Did everything Sony recommended to reset the TV and nothing worked. Paid for Geek Squad to come out and take a look. It was not any of the changeable parts in the TV but the screen its self failed. No replacement parts available. Called Sony and they were no help. Told me I was outside of warranty by 2 months. Not Best Buy's fault. Technology in the TV is no good. Most Samsung TV's I have last for years and years. The Sony Bravia was a waste of money. Stick with Samsung.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisR,
      Thank you for sharing your feedback with us. We’re really sorry to hear about your experience with your Sony BRAVIA TV and understand how frustrating this must be. We want to help make things right.

      Please email the following information to [email protected] so we can better assist you.

      Full Name
      Username
      Telephone Number
      Model Number
      Issue/Concern
      Case number (if you have one)

      We appreciate you giving us the chance to look into this further.

      Thanks for considering Sony products and bringing this issue to our attention.
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Good TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and easy to setup. Fairly big TV so be site to measure your space

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bangbang, we're glad you like our product! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 4 out of 5 stars

    Sony 83

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for sports. And most of the content looks really good, but I still see a little bit of blurriness and blooming during sports content..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Suttpa,

      Thank you for the review and we're glad to hear that you like the TV. The picture quality of the TV is fully adjustable in the picture settings. You can adjust the Motionflow which refines moving images. Increases the number of image frames to display videos smoothly.

      https://helpguide.sony.net/tv/lusltn1/v1/en-003/01-03-09_01.html

      Thank you for choosing Sony!

      -David Sony_US

  • Rated 3 out of 5 stars

    Do not buy if you are looking for a great picture

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When watching netflix show “Reciever” the tv can’t keep up with the football images when they are running. Noticed same with youtube. I bought this for football season, and am taking it back today. It was not a defective tv, went to store and they played same content on the display tv and same thing happened, images get very choppy. Noticed picture issues on other shows too. I bought the OLED 77 inch A80L and it is amazing!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 49er83,

      We appreciate the feedback. It is unfortunate that the unit had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.

      -David Sony_US

  • Rated 2 out of 5 stars

    Returned Sony Bravia tv and sound bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We returned the Sony Bravia tv. The sound source kept switching back to tv speakers and not our Bravia sound bar. Tech support spent 45 minutes connecting to the sound bar. Two days later it would not connect again and used only the tv speakers. Again, support struggled with unplugging everything etc. I told him if the only way to get the sound system to connect was to unplug all devices and power I would return the tv. And we did. The Bravia sound bar had poor sound quality, especially for music. We return it and got Bose Ultra sound bar. Bose is fantastic. Now we have Samsung tv and Bose sound system and we are happy.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeK, we're truly sorry to hear about the issues you faced with the Sony - BRAVIA 7 and Sony Soundbar. We completely understand how frustrating it must have been to deal with recurring audio connection issues and low sound quality, especially after spending valuable time with the support team. This is certainly not the type of experience we want for our customers. We appreciate your feedback, and please know it has been shared with our team to help us continue improving our products. Best regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best products and best service and affordable prices

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BayramaliS, we're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    clear and sound very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good TV ever, i like it, sony the best i alway buy sony in my house

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Good, we're glad you like our product! Thanks for choosing Sony. Enjoy! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Christmas Shopping

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and Great selection. Was the fasten shopping I’ve ever done.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RalphC,

      Awesome! We're glad to hear that you had a wonderful experience shopping with us. Thank you for choosing Sony and enjoy your TV!

      -David Sony_US

  • Rated 5 out of 5 stars

    Best TV To Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect tv if came with split tv feature Sony video advertised.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DB4212,

      Thank you for the purchase! We're glad to hear that you like the picture smart feature of the TV. Thank you for choosing Sony and have a great day!

      -David Sony_US

  • Rated 5 out of 5 stars

    Entertainment

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff was professional and friendly. I highly recommend Best Buy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertT,

      Very nice! We're glad to hear that you had a wonderful experience with our customer service. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sony 85 Fabulous

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony is an excellent product with exceptional audio and video. Great value and great entertainment

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Blf214,

      Thank you for the purchase! We're happy to hear that you like the picture and audio quality of the TV.
      We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband absolutely loves his Christmas present.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KarenH, Thanks for the 5-star rating! We're glad your husband likes his new TV. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Expectations met

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is only one week of use, and so far I am happy with my choice. All my expectations have been met.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Spike,

      Thank you for the 5-star rating! We're glad to hear that you're happy with your purchase! Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, was good purchase will definitely shop again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Page,

      Very nice! We're happy to hear that you like your new Sony TV. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Awesomeness

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you Arnaldo! Great customer service Saved a ton!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LouisG, Congratulations on your new Sony BRAVIA 7 TV! It's great to know that you had the best experience in purchasing your TV. We hope you'll enjoy more amazing moments with your TV. Thank you for choosing Sony! -Maria Sony_US

  • Rated 4 out of 5 stars

    Sony TV Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony's TV is amazing, but it would be fantastic if they had a 100+ size.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user809289,

      Thank you for the purchase! We're glad to hear that you like your new Sony TV. Thank you for choosing Sony and enjoy your TV!

      -David Sony_US

  • Rated 5 out of 5 stars

    Big tv installation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient personable employees. Installation was great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DomenicP,

      Thank you for the 5-star rating! We're happy that you had a great experience with our customer service. Thank you for supporting Sony and enjoy your TV!

      -David Sony_US

  • Rated 4 out of 5 stars

    Sony

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv seems dark to me and not as bright to my likings

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jimp,

      Thank you for the review. We do apologize for the inconvenience. Power reset the TV, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on. You may also adjust the picture settings which allow you to adjust a wide array of color, contrast, motion settings, and brightness changes that can improve the content you view on your TV. Please check this link for more details.

      https://www.sony.com/electronics/support/televisions-projectors/articles/00190409

      Thank you for choosing Sony!

      -David Sony_US

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