Customer Ratings & Reviews
- Model:
- K85XR70
- |
- SKU:
- 6578570
Customer reviews
Rating 4.6 out of 5 stars with 228 reviews
(228 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the 85" class BRAVIA 7 Mini LED QLED 4K UHD Smart Google TV (2024) for its exceptional picture quality, brightness, and ease of use. Many appreciate the Mini LED technology, highlighting its performance in various lighting conditions. However, some users express concerns regarding the remote control's design and functionality, as well as the television's viewing angles and weight. Overall, the positive feedback on picture quality outweighs the negative comments on other features.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Bravia
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV although sometimes disconnects from wifi. Good TV overall
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephG,
We're glad you got this fabulous Bravia 7 TV and we're sure you'll enjoy watching your favorite movies and shows on it! At the same time, we're sorry you're experiencing issues with it dropping the internet connection. To address this issue, please make sure the TV is within 20-25 feet distance from the main router.
If the TV is within the recommended distance, consider trying the steps listed in the next article: https://www.sony.com/electronics/support/articles/00184183?utm_source=glean
In addition, make sure you enable Simple IP control by going into Settings > Network and Internet> Home network > Simple IP control.
Should you need further assistance or it keeps happening after these troubleshooting steps, call us at 239-245-6354 or contact us via chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Our team will be happy to help.
Thanks for choosing Sony!
-Aldair
Rated 3 out of 5 stars
Do not buy if you are looking for a great picture
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When watching netflix show “Reciever” the tv can’t keep up with the football images when they are running. Noticed same with youtube. I bought this for football season, and am taking it back today. It was not a defective tv, went to store and they played same content on the display tv and same thing happened, images get very choppy. Noticed picture issues on other shows too. I bought the OLED 77 inch A80L and it is amazing!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 49er83,
We appreciate the feedback. It is unfortunate that the unit had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
-David
Rated 5 out of 5 stars
Christmas Shopping
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and Great selection. Was the fasten shopping I’ve ever done.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RalphC,
Awesome! We're glad to hear that you had a wonderful experience shopping with us. Thank you for choosing Sony and enjoy your TV!
-David
Rated 5 out of 5 stars
Entertainment
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Staff was professional and friendly. I highly recommend Best Buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertT,
Very nice! We're glad to hear that you had a wonderful experience with our customer service. Thank you for choosing Sony!
-David
Rated 5 out of 5 stars
TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband absolutely loves his Christmas present.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenH, Thanks for the 5-star rating! We're glad your husband likes his new TV. Enjoy and thanks for choosing Sony. -Craig
Rated 5 out of 5 stars
Happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, was good purchase will definitely shop again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Page,
Very nice! We're happy to hear that you like your new Sony TV. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Rated 5 out of 5 stars
Best TV To Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect tv if came with split tv feature Sony video advertised.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DB4212,
Thank you for the purchase! We're glad to hear that you like the picture smart feature of the TV. Thank you for choosing Sony and have a great day!
-David
Rated 5 out of 5 stars
Sony 85 Fabulous
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is an excellent product with exceptional audio and video. Great value and great entertainment
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blf214,
Thank you for the purchase! We're happy to hear that you like the picture and audio quality of the TV.
We appreciate the 5-star rating and thank you for choosing Sony!
-David
Rated 5 out of 5 stars
Expectations met
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is only one week of use, and so far I am happy with my choice. All my expectations have been met.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spike,
Thank you for the 5-star rating! We're glad to hear that you're happy with your purchase! Thank you for choosing Sony!
-David
Rated 5 out of 5 stars
Awesomeness
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you Arnaldo! Great customer service Saved a ton!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LouisG, Congratulations on your new Sony BRAVIA 7 TV! It's great to know that you had the best experience in purchasing your TV. We hope you'll enjoy more amazing moments with your TV. Thank you for choosing Sony! -Maria
Rated 4 out of 5 stars
Sony TV Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony's TV is amazing, but it would be fantastic if they had a 100+ size.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user809289,
Thank you for the purchase! We're glad to hear that you like your new Sony TV. Thank you for choosing Sony and enjoy your TV!
-David
Rated 4 out of 5 stars
Sony
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv seems dark to me and not as bright to my likings
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jimp,
Thank you for the review. We do apologize for the inconvenience. Power reset the TV, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on. You may also adjust the picture settings which allow you to adjust a wide array of color, contrast, motion settings, and brightness changes that can improve the content you view on your TV. Please check this link for more details.
https://www.sony.com/electronics/support/televisions-projectors/articles/00190409
Thank you for choosing Sony!
-David
Rated 5 out of 5 stars
Big tv installation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very efficient personable employees. Installation was great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DomenicP,
Thank you for the 5-star rating! We're happy that you had a great experience with our customer service. Thank you for supporting Sony and enjoy your TV!
-David
Rated 2 out of 5 stars
Expectations Lacking
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this TV based on the picture quality and recommendation we received from our sales rep in store. I do not know if our installation team were thorough enough when adjusting our picture and connecting our sound to our Sonos sound bar, we have not been pleased with the picture quality, it does not meet with the expectations we had from what we saw in store and we’ve had issues with the sound connecting with our sound bar and syncing with the sound in the broadcast, there seem to be some sound delay where we need to make adjustments frequently. For a mid-level entry at this price point, I feel like there was a lot of hype and I expected more, and not have to constantly mess with the sound syncing between the television and the sound bar..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EricK,
Thank you for choosing and purchasing our BRAVIA 7 Mini LED QLED 4K UHD Smart Google TV. Your feedback is greatly appreciated. Please allow us to help you and turn this into a better experience.
For picture quality, the issue is occurring most likely because of the quality of the content or connectivity. You may try to improve the image quality by adjusting the Picture mode, Sharpness, and Resolution settings. Check this link for picture settings.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-85xr70/articles/00190409
If you're using cable box, you may request a high-definition cable or satellite set-top box from your service provider. For best picture quality, set your cable or satellite set-top box to 1080i fixed. The type of connection from your set-top box determines the quality of the picture. For best picture quality, request a set-top box with an HDMI connection. The second best choice is Component video.
For soundbar, connections will differ depending on your TV model and Soundbar system. Please check this link for guidance.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-85xr70/articles/00231989
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 7
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Rated 4 out of 5 stars
Happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Saleman explained well about diff between qled and oled
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShashikalaG, awesome! We're glad to know that you had a great experience on purchasing our product. We hope you enjoy your new TV! Thanks for choosing Sony. ~Earl
Rated 5 out of 5 stars
My system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and I'm glad and very satisfied with my Sony TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MyXR,
Thank you for the purchase! We're glad to hear that you're satisfied with your purchase! Thank you for choosing Sony!
-David
Rated 5 out of 5 stars
It's a combination of fashion and function
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with its appearance and performance
I would recommend this to a friendBrand response from SonyListens
Posted .Hi XiaojiaJ,
Thank you for the 5-star rating! We're glad to hear that you're satisfied with your purchase! Thank you for choosing Sony!
-David
Rated 4 out of 5 stars
Hard to fix
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is kinda dark , having a hard time adjusting color
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LovestoShop, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the picture of your Sony unit. You can easily adjust the picture quality by following this link:
https://helpguide.sony.net/tv/lusltn1/v1/en-003/01-03-09_01.html?hl=picture
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
Rated 2 out of 5 stars
Help! Best Buy your better than this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV just started powering off on its own. Power setup and plugs from install keep falling off. Apple TV box atteched to TV falling off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JamesC,
We're very sorry to hear about the issues you're experiencing with your BRAVIA 7 TV. This is certainly not the experience we want for our customers, and we appreciate you bringing this to our attention.
Regarding the TV powering off on its own, this can sometimes be resolved with a few simple steps. We recommend checking for any pending software updates and ensuring the power cord is securely connected at both the TV and the wall outlet. You can also try a power reset by unplugging the TV for a minute, then plugging it back in.
We also have a helpful support article that can guide you through some troubleshooting steps to resolve this issue. Please visit this link for recommended steps: https://www.sony.com/electronics/support/articles/00032613.
If the power issue continues after following the steps in the article, please contact our support team directly. We would be happy to troubleshoot further with you to find a solution. Here's the link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Rated 1 out of 5 stars
BEST BUY IS A CROCK
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the time I walked into the store to now, absolutely abysmal product and service. Y’all should be ashamed of yourselves for taking someone’s money and doing what y’all have done. No excuses
No, I would not recommend this to a friend






























