Customer Ratings & Reviews
- Model:
- K85XR70
- SKU:
- 6578570
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the 85" class BRAVIA 7 Mini LED QLED 4K UHD Smart Google TV (2024) for its exceptional picture quality, brightness, and ease of use. Many appreciate the Mini LED technology, highlighting its performance in various lighting conditions. However, some users express concerns regarding the remote control's design and functionality, as well as the television's viewing angles and weight. Overall, the positive feedback on picture quality outweighs the negative comments on other features.
This summary was generated by AI based on customer reviews.
BEST BUY IS A CROCK
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the time I walked into the store to now, absolutely abysmal product and service. Y’all should be ashamed of yourselves for taking someone’s money and doing what y’all have done. No excuses
No, I would not recommend this to a friendWorst Rescheduling process ever experienced
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the worst service i have ever received for any purchases. TV, Soundbar, Subwoofer was delivered and could not do the installation because they did not have a TV mount. I was told by associate that if I had wrong size mount the installers will have one but i have to purchase. On the day of delivery - December 9th, i was told to reschedule after having the Mount. I called 3 to 4 times to reschedule and It is December 13th and they are still unable to reschedule. This is pathetic service, even after being Best Buy Total Member. I asked this issue to be escalated 2x, still no response from local store. I would not recommend Best Buy purchases or services to anyone who wants quality customer service.
No, I would not recommend this to a friendDid not provide good customer service. Salesman Ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not come with instructions. Had to print out 145 pag s of instructions.Difficult set up. Cord missing. Had yo go back to store for cord. Still not working correctly. I’m sure no one reads this stuff anyways. Waste of time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JanG,
Thank you for choosing and purchasing our BRAVIA 7 Mini LED QLED 4K UHD Smart Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. The help guide of the TV is available on our Sony support website for free. Check this link below.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-85xr70
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 7
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
- Cons mentioned:Remote control
Worked for 2 weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started turning itself of and on by itself. It also freezes and the the remotes will not respond, only eay to unfreeze it is to unplug it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
Thank you for reaching out to us with your concern. We sincerely apologize for the inconvenience caused by your Sony BRAVIA 7 TV turning on and off by itself, as well as the frequent freezes you have experienced. This is not the level of service we aim to provide, and we are committed to improving your experience.
To better assist you, we would like to gather more information regarding the frequent freezes occurring on your TV. Are these issues present when using streaming platforms such as YouTube, Amazon Prime, Netflix, and others?
In the meantime, you might consider performing a power reset by following the instructions provided in this link: https://www.sony.com/electronics/support/articles/00141896?utm_source.
Regarding the issue of your TV turning on and off by itself, it’s worth noting that Sony TVs are typically shipped with energy-efficient settings to comply with Energy Star standards. These settings can sometimes lead to the behavior you are experiencing. We recommend adjusting the energy-saving settings and disabling the sleep timer and auto shut-off features. For guidance on how to perform a factory data reset, please visit this link: https://www.sony.com/electronics/support/articles/00032613?utm
Hope this information helps!
If you need further assistance, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Best Buy Username:
Telephone Number:
Additional Information regarding your experience with the BRAVIA 7.
Thank you for your patience, and we look forward to improving your experience!
Sincerely,
Maria
Typical best buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Show me the TV told me it would be there in three weeks then got a email from Best Buy that I needed to select a new tv.
No, I would not recommend this to a friendWorst experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I though I was getting the best deal when purchasing this tv until how much it got delay & lost in the way of delivery. At the point I Dont wanna get a new tv anymore. The amount of people I had to talk to find out when is my 3k tv getting delivered. So disappointed on BESTBUY
No, I would not recommend this to a friendSony bravia 7
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy at all had a hinsence un7 picture and everything was better and was 1200.00 cheaper going 2 try and exchange not worth 2600.00 at all very disappointed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi David,
Thank you for choosing and purchasing our BRAVIA 7 Mini LED QLED 4K UHD Smart Google TV. We are sorry to hear that the television did not live up to your expectations. This is usually not the case with our premium TVs and not the experience that we would like you to have. The picture quality of the TV can be adjusted to your preference or select a preset that we have under the TV picture settings.
Picture settings allow a wide array of changes to color, clarity, contrast, motion settings, and brightness, adjust the backlight to display the brightest whites and deepest blacks that can improve the viewed content or enhance your viewing experience. More details:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-85xr70/articles/00249708
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 7
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Good, but not worth the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just get the X90L and save your money. 90% of people won’t notice a difference.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AG07, Thank you for the feedback. We apologize if you're not impressed with your new 85 inch BRAVIA 7 Mini LED TV. Are your experiencing any issues with your new TV? We'd like to know if you need assistance with your TV so we can assist.
You may reach us back at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Don’t Waste Your Time Or Money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed is the best word to describe this TV. We purchased it and the picture quality was horrible. Sony needs to also fix the issue with their software because the Sony TV keep disconnecting from WiFi, we had this issue with our previous Sony TV as well. Plus you had to constantly change the picture quality depending what you were watching which is super inconvenient and frustrating for such an expensive TV. When we took it back to Best Buy to return they noticed that the TV was really dim and that the TV should have been brighter. They tried to convince us to exchange for the same TV and try again, we said no thanks and went for a Samsung instead and we are happy we went to Samsung.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SpecialNeedsMom, We sincerely apologize for the issues you've encountered with your television. This is certainly not the experience we strive to provide. Our support team is always ready and could have assisted you with your TV, and if it is indeed defective, they can facilitate an exchange as well. We truly appreciate your understanding, and we hope you will consider our other products for your future purchases.
Best regards,
Craig