Customer Ratings & Reviews
- Model:
- K85XR70
- SKU:
- 6578570
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the 85" class BRAVIA 7 Mini LED QLED 4K UHD Smart Google TV (2024)'s great picture quality and brightness. The TV is also praised for its ease of use and setup, with the Mini LED feature being particularly appreciated in bright rooms. Some customers have reported issues with the remote control and viewing angle, while others have noted its heavy weight.
This summary was generated by AI based on customer reviews.
Awesomeness
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you Arnaldo! Great customer service Saved a ton!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LouisG, Congratulations on your new Sony BRAVIA 7 TV! It's great to know that you had the best experience in purchasing your TV. We hope you'll enjoy more amazing moments with your TV. Thank you for choosing Sony! -Maria
Big tv installation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very efficient personable employees. Installation was great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DomenicP,
Thank you for the 5-star rating! We're happy that you had a great experience with our customer service. Thank you for supporting Sony and enjoy your TV!
-David
Sony TV Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony's TV is amazing, but it would be fantastic if they had a 100+ size.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user809289,
Thank you for the purchase! We're glad to hear that you like your new Sony TV. Thank you for choosing Sony and enjoy your TV!
-David
Sony
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv seems dark to me and not as bright to my likings
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jimp,
Thank you for the review. We do apologize for the inconvenience. Power reset the TV, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on. You may also adjust the picture settings which allow you to adjust a wide array of color, contrast, motion settings, and brightness changes that can improve the content you view on your TV. Please check this link for more details.
https://www.sony.com/electronics/support/televisions-projectors/articles/00190409
Thank you for choosing Sony!
-David
Expectations Lacking
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this TV based on the picture quality and recommendation we received from our sales rep in store. I do not know if our installation team were thorough enough when adjusting our picture and connecting our sound to our Sonos sound bar, we have not been pleased with the picture quality, it does not meet with the expectations we had from what we saw in store and we’ve had issues with the sound connecting with our sound bar and syncing with the sound in the broadcast, there seem to be some sound delay where we need to make adjustments frequently. For a mid-level entry at this price point, I feel like there was a lot of hype and I expected more, and not have to constantly mess with the sound syncing between the television and the sound bar..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EricK,
Thank you for choosing and purchasing our BRAVIA 7 Mini LED QLED 4K UHD Smart Google TV. Your feedback is greatly appreciated. Please allow us to help you and turn this into a better experience.
For picture quality, the issue is occurring most likely because of the quality of the content or connectivity. You may try to improve the image quality by adjusting the Picture mode, Sharpness, and Resolution settings. Check this link for picture settings.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-85xr70/articles/00190409
If you're using cable box, you may request a high-definition cable or satellite set-top box from your service provider. For best picture quality, set your cable or satellite set-top box to 1080i fixed. The type of connection from your set-top box determines the quality of the picture. For best picture quality, request a set-top box with an HDMI connection. The second best choice is Component video.
For soundbar, connections will differ depending on your TV model and Soundbar system. Please check this link for guidance.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-85xr70/articles/00231989
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 7
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Saleman explained well about diff between qled and oled
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShashikalaG, awesome! We're glad to know that you had a great experience on purchasing our product. We hope you enjoy your new TV! Thanks for choosing Sony. ~Earl
It's a combination of fashion and function
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with its appearance and performance
I would recommend this to a friendBrand response from SonyListens
Posted .Hi XiaojiaJ,
Thank you for the 5-star rating! We're glad to hear that you're satisfied with your purchase! Thank you for choosing Sony!
-David
Hard to fix
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is kinda dark , having a hard time adjusting color
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LovestoShop, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the picture of your Sony unit. You can easily adjust the picture quality by following this link:
https://helpguide.sony.net/tv/lusltn1/v1/en-003/01-03-09_01.html?hl=picture
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
Horrible customer service Rockford Store
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the TV and sound bar. Sales Rep said it was in stock. Week later store called said TV couldn’t be delivered as it was missing parts. This happened two more times. Was promised resolution for Corp., but no follow up. Cancelled order.
No, I would not recommend this to a friendHelp! Best Buy your better than this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV just started powering off on its own. Power setup and plugs from install keep falling off. Apple TV box atteched to TV falling off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JamesC,
We're very sorry to hear about the issues you're experiencing with your BRAVIA 7 TV. This is certainly not the experience we want for our customers, and we appreciate you bringing this to our attention.
Regarding the TV powering off on its own, this can sometimes be resolved with a few simple steps. We recommend checking for any pending software updates and ensuring the power cord is securely connected at both the TV and the wall outlet. You can also try a power reset by unplugging the TV for a minute, then plugging it back in.
We also have a helpful support article that can guide you through some troubleshooting steps to resolve this issue. Please visit this link for recommended steps: https://www.sony.com/electronics/support/articles/00032613.
If the power issue continues after following the steps in the article, please contact our support team directly. We would be happy to troubleshoot further with you to find a solution. Here's the link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Worst Rescheduling process ever experienced
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the worst service i have ever received for any purchases. TV, Soundbar, Subwoofer was delivered and could not do the installation because they did not have a TV mount. I was told by associate that if I had wrong size mount the installers will have one but i have to purchase. On the day of delivery - December 9th, i was told to reschedule after having the Mount. I called 3 to 4 times to reschedule and It is December 13th and they are still unable to reschedule. This is pathetic service, even after being Best Buy Total Member. I asked this issue to be escalated 2x, still no response from local store. I would not recommend Best Buy purchases or services to anyone who wants quality customer service.
No, I would not recommend this to a friendBEST BUY IS A CROCK
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the time I walked into the store to now, absolutely abysmal product and service. Y’all should be ashamed of yourselves for taking someone’s money and doing what y’all have done. No excuses
No, I would not recommend this to a friendDid not provide good customer service. Salesman Ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not come with instructions. Had to print out 145 pag s of instructions.Difficult set up. Cord missing. Had yo go back to store for cord. Still not working correctly. I’m sure no one reads this stuff anyways. Waste of time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JanG,
Thank you for choosing and purchasing our BRAVIA 7 Mini LED QLED 4K UHD Smart Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. The help guide of the TV is available on our Sony support website for free. Check this link below.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-85xr70
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 7
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
- Cons mentioned:Remote control
Worked for 2 weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started turning itself of and on by itself. It also freezes and the the remotes will not respond, only eay to unfreeze it is to unplug it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
Thank you for reaching out to us with your concern. We sincerely apologize for the inconvenience caused by your Sony BRAVIA 7 TV turning on and off by itself, as well as the frequent freezes you have experienced. This is not the level of service we aim to provide, and we are committed to improving your experience.
To better assist you, we would like to gather more information regarding the frequent freezes occurring on your TV. Are these issues present when using streaming platforms such as YouTube, Amazon Prime, Netflix, and others?
In the meantime, you might consider performing a power reset by following the instructions provided in this link: https://www.sony.com/electronics/support/articles/00141896?utm_source.
Regarding the issue of your TV turning on and off by itself, it’s worth noting that Sony TVs are typically shipped with energy-efficient settings to comply with Energy Star standards. These settings can sometimes lead to the behavior you are experiencing. We recommend adjusting the energy-saving settings and disabling the sleep timer and auto shut-off features. For guidance on how to perform a factory data reset, please visit this link: https://www.sony.com/electronics/support/articles/00032613?utm
Hope this information helps!
If you need further assistance, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Best Buy Username:
Telephone Number:
Additional Information regarding your experience with the BRAVIA 7.
Thank you for your patience, and we look forward to improving your experience!
Sincerely,
Maria
Dim and terrible TV. DO NOT BUY!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dim and terrible TV. DO NOT BUY! For the $$$ its awful.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NealP,
Thank you for sharing your feedback with us. We are truly sorry to hear that the brightness of the BRAVIA 7 has not reached the levels you were looking for, especially given your investment.
The BRAVIA 7 is designed to be one of our brightest Mini LED displays, and often, certain default settings can limit that output. To ensure you are getting the full brilliance of the screen, we recommend checking these specific settings:
1. Disable Power Saving: Navigate to Settings > System > Power and Energy > Power saving and set it to Off.
2. Turn Off Light Sensor: Go to Settings > Display & Sound > Picture > Light Sensor and turn this Off to prevent the TV from automatically dimming based on your room lighting.
For a more in-depth look at how to maximize the color vibrancy and overall luminance of your display, we have provided a complete guide here: https://www.sony.com/electronics/support/articles/00190409
We sincerely appreciate your feedback, as it helps us continue to improve. We hope these adjustments help you achieve the premium picture quality you deserve.
Thank you for considering Sony!
Regards,
Dominick
Typical best buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Show me the TV told me it would be there in three weeks then got a email from Best Buy that I needed to select a new tv.
No, I would not recommend this to a friendWorst experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I though I was getting the best deal when purchasing this tv until how much it got delay & lost in the way of delivery. At the point I Dont wanna get a new tv anymore. The amount of people I had to talk to find out when is my 3k tv getting delivered. So disappointed on BESTBUY
No, I would not recommend this to a friendSony bravia 7
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy at all had a hinsence un7 picture and everything was better and was 1200.00 cheaper going 2 try and exchange not worth 2600.00 at all very disappointed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi David,
Thank you for choosing and purchasing our BRAVIA 7 Mini LED QLED 4K UHD Smart Google TV. We are sorry to hear that the television did not live up to your expectations. This is usually not the case with our premium TVs and not the experience that we would like you to have. The picture quality of the TV can be adjusted to your preference or select a preset that we have under the TV picture settings.
Picture settings allow a wide array of changes to color, clarity, contrast, motion settings, and brightness, adjust the backlight to display the brightest whites and deepest blacks that can improve the viewed content or enhance your viewing experience. More details:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-85xr70/articles/00249708
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 7
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Good, but not worth the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just get the X90L and save your money. 90% of people won’t notice a difference.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AG07, Thank you for the feedback. We apologize if you're not impressed with your new 85 inch BRAVIA 7 Mini LED TV. Are your experiencing any issues with your new TV? We'd like to know if you need assistance with your TV so we can assist.
You may reach us back at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
- Pros mentioned:Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worth it! The sound quality is good, The picture quality is fantastic and can be adjusted to your preference. Our family is enjoying the new tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PegasusM!
Thanks for sharing your thoughts with us!
It is great to hear that your new K-85XR70 TV is a hit with the whole family. We’re glad you’re finding the picture quality so impressive and that you're making use of the settings to get everything looking exactly the way you like it.
We appreciate you choosing Sony!
Kind regards,
Estefany