Customer Ratings & Reviews

Product is EXCELLENT!!!! Install was outstanding as well.

It's worth the price of the great cinematic displays

Replaced a previous large Sony tv which gave great service over 12 years

I am waiting for TV to be installed. Installation will be done end of the month. All reviews look good.

I was Very satisfied with my purchased. Will recommend to my friend

Sony did it again best mini LED I’ve ever had. I love it

It’s still the box. Will mount in two weeks. More to follow

Best quality tv I’ve come across . Definitely worth the price tag .

I only had the TV for one month. More time is needed to give a more complete review.

4 missed delivery and install appointments without communication. It's been over a month since purchase and still not delivered. No follow up after spending hours on the phone. Multiple escalations to leadership w/o any call backs. This is the worst display of customer service I've ever experienced.

Product worked well to start with and then within 4 weeks started to switch off randomly. Despite following all the online advice for this problem, several hard resets later which required setting everything up from scratch again, which took some time! i simply returned it to store.

The picture quality on this qled is disappointing. It was difficult to compare it with the oled tv because they were on opposit sides of the showroom floor. I will probably return this tv.

TV was supposed to show up by game one of the World Series. All of a sudden it got canceled and pushed back, meanwhile, I was having a World Series party and the 85 inch Bravia was going to be the star of the show. I overpaid my painters and ELECTRICIAN for working late and over the weekend so the room was ready for the TV install. That ended up being a waste of $800, then the morning of delivery they canceled which cost me another $400 because I took off of work. I explained all of this to Best Buy, meanwhile, they could care less and did nothing for me mind you I’ve literally spent thousands of dollars in their store recently. The following week on October 28 it finally got delivered and installed. I was very happy with it for the first month or so until it started freezing up and I literally had to unplug it every time because the remote became unresponsive. I contacted Sony about this and they walked me through steps to resolve the issue Which got better and happened less frequently, but still happened every now and then. A few days ago I go to turn the TV on and it doesn’t work. I have sound but a black screen, didn’t matter what input I put the TV on the screen would not work. I got back on the phone with Sony to troubleshoot but nothing worked so my case was escalated and now Sony is sending someone to repair it. The engineers are saying it’s the main board, we’ll see what happens I own three other Bravia’s and have never had an issue, figures it happens on a $5000 television.

I currently have the Sony 85" Class BRAVIA 9 Mini LED QLED 4K UHD Smart Google TV (2024). After watching the TV for about 10 minutes, it starts cycling on and off repeatedly. All available software updates have been installed, but the issue persists.

Tv not as good as I expected, I am having trouble with the control, can’t make it work and I just bought it a 2 months ago so that’s not a good deal, and it was not cheap either, so not too happy about this purchase

Originally bought the B7, quality was great but nothing compared to OLED. Upgraded to this Bravia 9 and couldn’t be happier! The B9 is extremely close to OLED level blacks but the brightness of the B9 is much greater then OLED. Could not be happier with my purchase and highly recommend!

This is hands down one of the best televisions you can buy today. I wont bore you with the details and will focus on the critical considerations you may be interested in: 1) it still is not OLED perfect contrast but it gets darn close 2) the speakers built into the device is top-notch and may be used as a center speaker if you choose to upgrade your sound system 3) the remote has a built-in speaker that can be used when asking Google Assistant “find my remote”

I purchased the 85-inch just over a week ago, and I am extremely frustrated. The TV needs a lot of calibration for SDR images via HDMI input. And that doesn't improve quality. There is also a lot of juddering. Making even the smallest adjust to picture quality leads to prolonged lip sync issues that even affect TV streaming services. Switching the TV off does not solve the problem. Toggling between AV sync settings doesn't solve the problem. The only positive is that this TV is extremely bright.

This is THE best choice for a high end 85" tv. There is ZERO competition at this size, price and picture quality!

Good customer service, better price than the competitors.