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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 853 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers admire the excellent picture quality and vibrant colors of the 85" Class BRAVIA XR X90L LED 4K UHD Smart Google TV (2023). Users also appreciate its ease of use, great value, and overall TV quality. However, some customers have noted the TV's significant weight, less-than-ideal viewing angles, and occasional software issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 853 reviews
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    William

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is very clear and the color is wonderful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamS, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is great! Colors are brilliant! Good purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Shirley,
      Nice! We're happy that you are satisfied with your purchase and enjoying the amazing picture quality of your new Sony XR85X90L TV. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    JimVet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THe SONY TV is excellent. It really has a great picture and the TV sound is ideal. A great size for our special TV Room Highly recommend this TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JImVet,

      Thank you so much for your fantastic review! We're thrilled to hear that you're enjoying your new Sony TV. It's great to know that the picture and sound quality exceeded your expectations.
      With the XR85X90L you can hear an exceptional audio experience with more realistic sound and clear dialogue.

      Your recommendation truly means a lot to us.
      Thank you for choosing Sony!
      - Stephanie Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Outstanding Picture Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is outstanding. We had a Samsung 55 inch for 16 years and thought it was a good time to upgrade. The sale price was a good deal too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MelM, Amazing! We're thrilled to hear you like the outstanding picture quality and great value of your new Sony X90L. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best purchase i made

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tv. It does exactly what i need it to do. It's perfect for my PS5 pro and now it's gonna be for my switch 2

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AkbarM,

      Thanks for the 5-star rating! We're so happy to hear how much you're enjoying the X90L TV! Gaming on this advanced piece of tech is definitely a great experience. We hope you have amazing moments with it.
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Go into stor-Sony rocks

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered online and got two broken tvs. Went in store and they handled everything perfectly. Even though I spent 800 more the experience and quality of tv rocks. The picture difference on large tvs is really noticeable. Go with quality like Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brian, Thank you so much for your review! We are glad to hear that you are now enjoying the picture quality of your new Sony TV! Thank you for the 5-star rating! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    X90L winner!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony x90L is just what we were looking for. Great picture, great colors right out of the box. I was worried the 85” might be too large but my suspicions were incorrect and worried for nothing. I would have like to see a CC button in the remote.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gary, Excellent choice! We are glad to hear that you are happy with the picture quality of your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture, features, quality, and value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture, nice feature set, really no major complaints or issues in 2 months I've had it. Really wish the remote was backlit though. Feels like a good value which is hard to believe considering it's a Sony!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Deenb, Thanks for the 5-star rating! Having read your review regarding the supplied remote, we're sorry, but the X90L model (all sizes) doesn’t come with a backlit remote. It has a standard remote (RMF-TX810U) which features a simple, easy-to-use design that is effortless to clean. If backlighting on the remote is essential, the TX910U remote can be purchased and paired with the TV. We're glad that your investment is worth it and you love the stunning picture this TV delivers. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Favorite TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture quality bright image XR processor is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EduardoJ,

      Thanks for the great review! We're so glad to hear you're enjoying the good picture quality, bright image, and the performance of the XR processor on your X90L.

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality and sound. Easy to set and get working

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Unsatisfied, Thanks for sharing your experience. We are glad that you like the picture and sound quality of your new Sony BRAVIA 4K smart Google TV. With our BRAVIA X90L, you will see a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. It has Sound positioning tweeters, in additional to the TV speakers, which elevates the sound so what you hear matches the picture you see. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great Deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, Very easy to setup. The picture quality is outstanding

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Robbie,
      That's nice! Thank you for sharing your awesome experience with your new Sony XR85X90L BRAVIA TV. We're glad that you are pleased with the outstanding picture quality and you find it easy to setup. You can now enjoy all your favorite contents like never before. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. - Marco Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture with impressive sound options for external speakers . I have found the need for a lot of picture customization for different styles of viewing . It’s not a con I like being able to customize picture and sounds . Once you get it set right it’s impressive 85” . Only con is I have had problems with voice syncing causing the need to power cycle during a movie or show not good . Still trying to work that out only had it for a couple weeks . One other note ; in a bright room with natural light coming in you will have screen glare . There is a vivid setting that helps minimize it .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jbuy, That's awesome! You definitely made the right choice with this TV. We are glad to hear you are enjoying your X90L Full Array LED 4K Ultra HD Google TV. It's amazing to know that your investment is worth it and you love the overall picture quality. Your feedback is extremely important to us and is very much appreciated. To make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV. Picture mode settings provide preset adjustments for the type of picture you are viewing. Picture settings also allow a wide array of changes to color, contrast, clarity, and brightness that can improve the viewed content on your Google TV.

      To make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV. You can also adjust the output timing of the picture and sound from the TV menu settings. If it only happens when watching a content from internal app, please make sure the app is updated.

      If an audio system is connected to your TV and the audio and video on are out of sync or there's an audio delay, follow the steps from the link below to troubleshoot why the sound does not match the picture on the screen.

      https://www.sony.com/electronics/support/articles/00026069

      Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. This TV doesn't feature X-Wide Angle and X-Anti Reflection. If you really want the best viewing experience, it's a good idea to turn off all lighting sources as Sony TVs look the best in the darkest environment possible. Light from windows and lamps may cause glare on the TV screen. Using a brighter Picture Mode, like Vivid or Standard, will also help reduce reflection while watching TV or gaming. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great tv and picture

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great television. Fast and reliable tv. Picture is top notch. Great for PlayStation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bignasty88,

      We’re thrilled to hear you’re enjoying the fast performance and top-notch picture quality! It’s great to know it’s a perfect match for your PlayStation setup.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Just what I was looking for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 months in and I’m happy. It took me a while to settle on this tv, I got a lot of help from the Best Buy guys in the tv dept. Picture quality is great and the size is amazing. We play Nintendo switch, PS5, and Disney, Netflix, etc, all look great. It’s set up about 16 ft from the couch and I don’t feel like it’s too big.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JacobM, Awesome! We are glad to hear that you are happy with your TV purchase! Thank you so much for the 5-star rating and for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    85" Sony Tv and speakers

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear pictures. Good ambiance. Good sound. Has built-in movies.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nanjonja,

      Thank you for your review! We're so glad to hear you are enjoying the clear pictures, good sound, and ambiance of your new Sony BRAVIA XR X90L.

      The XR Picture Processor is what makes the picture so clear and vibrant. This powerful processor uses intelligent processing to reduce noise and enhance every scene, ensuring you get a crisp, detailed image with incredible clarity.

      Thanks for choosing Sony, and have a beautiful day!
      DiegoV Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nice addition to the family room.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good deal and exceptional picture quality. I would recommend to anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KayJay,

      Thank you for choosing Sony!

      It makes us really happy to hear that you're enjoying your new XR85X90L TV. We agree that it offers an exceptional picture, and it's fantastic to know you found a good deal and would recommend it to others. Thanks for the positive feedback!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Beautiful

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesperson in store was absolutely right this is an amazing TV I could not wait to get it home after the dude hyped it up ordered it had to wait until the 20th to have it delivered which that was kind of a pain that's why I took one star off but other than that the TV looks good it speakers aren't all that great but I wasn't buying the TV for the sound system I was buying the TV for its picture looks amazing first thing I did was put on a 4K documentary that way I could see landscape animals stuff like that that vividness of everything was so good definitely would recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RandyG, That's great to hear! We're glad that you are happy with your purchase. The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought about taking the next step, but the BRAVIA X90L is really nice. Good side view, and sharp lines and colors even on older programs. If there's a disappointment, it's the sound quality. While adequate volume, it is tinny and lacks bass. My best guess is that they're trying to encourage you to buy a separate soundbar.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 80sGuy, thanks for choosing and purchasing our product. Glad you are enjoying the picture quality of the X90L. We understand your feedback regarding the sound quality of your Sony unit. You can configure various settings related to the TV’s sound such as sound quality and sound mode. Please check this link for more details:

      https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_02.html?hl=sound+quality

      If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great Picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV has a great picture! It was easy to set up and operate.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the 5-star rating Felix! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Third Sony Bravia at the House was Mandatory

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd Sony Bravia purchased from Best Buy. Sports and movies are second to none. Since COVID, having a top of the line TV has been a necessity for my family. The colors and crisp picture to go with award winning Sony Surround Sound System has taken our movie night to a new level.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesP, Thank you so much for the 5-star rating! It is great to hear that you are happy with your new XR85X90L TV! Thank you for choosing Sony! -Carl Sony_US