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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 840 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers recognize the 85" Class BRAVIA XR X90L LED 4K UHD Smart Google TV (2023) for its excellent picture quality, vibrant colors, and ease of use. Many appreciate the TV's overall quality, clarity, size, and value for its price. However, some customers have noted the TV's significant weight and occasional software issues, while others feel the viewing angle could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 840 reviews
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Good TV Option

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture looks great! Easy setup. Highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AustinB,

      Very nice! We're glad to hear that you like the picture quality and easy setup function of the TV. See a vivid, crisp picture while you watch and game, all powered by the intelligent Cognitive Processor XR™. Full Array LED and XR Contrast Booster precisely controls zones of LEDs expanding the contrast range for deep, detailed blacks and increased peak brightness. HDMI 2.1 VRR, 4K120, and ALLM support lets you unlock the full potential of your favorite games for smooth and clear gameplay. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV from Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is beautiful, just as good as the more expensive sets.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamG,

      Thank you for your kind words! We're thrilled to hear that you find the picture quality of the XR-85X90L to be exceptional.
      With our Sony TV, you can experience real-life depth and detail with the deep black and impressive brightness.

      Thanks for choosing Sony!
      Best regards,
      - Stephanie Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    N

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always had Samsung swichting. To Sony was a good and super experience!!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Bravia XR TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv has a great picture...very clear and bright.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your positive review of the Sony XR-85X90L, SusanB. We're delighted to hear that you found the picture quality to be great, clear, and bright. Your feedback is highly appreciated and helps us to continue providing excellent products and services.

      For additional information or support, you can always refer to our customer service guidelines or contact our support team through the appropriate channels.

      Thanks for choosing Sony!
      Gus Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent value

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful life like picture when watching movies. Great when watching sports too. The HDMI 2.1 will enhance your Dolby Atmos sound system immensely. This is the best TV before getting into mini LED or OLED classes. Great bang for your buck without sacrificing quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WayneW, Amazing! We're delighted to hear that you like the beautiful life like picture and sound quality. Our amazing 4K Full Array LED TV powered by Cognitive Processor XR™ delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. With Acoustic Multi Audio, it feels as though the sound is coming from the right place in the scene, precisely matching the visuals. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome setup

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture and sound quality are excellent. Money well spent..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DrewD,

      Thanks for the 5-star rating! We're thrilled to hear you're enjoying the picture quality of the X90L TV. We're sure it's going to make your movie nights feel that immersive. Thanks for choosing Sony! -Aldair Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony bravo Good picture not so good sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV color and clarity are excellent. The sound however, is diminished because the speakers are on the rear of the TV and the TV is mounted on the wall. With our other equipment, we try to sound bar which would not work even though it was a Sony.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdnaM, Thank you for sharing your experience with your Sony X90L. We're glad you like the excellent color and picture clarity of this TV. Regarding the sound issue, we understand that the rear-mounted speakers can sometimes be less effective when the TV is wall-mounted. We recommend checking the sound settings on your TV to optimize the audio output. Additionally, if you are experiencing issues with the soundbar, please follow the troubleshooting steps on this link to resolve the issue: https://www.sony.com/electronics/support/articles/0013738

      Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome TV!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a great upgrade coming from a 70" Vizio. I needed something with high brightness since it is in a bright livingroom and this TV looks fantastic in my space, much larger and the software feels snappier than what I had been used to. I love it so much.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VincentL, Awesome! We are so glad to hear that you are enjoying your new TV upgrade! Thank you for choosing Sony!

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    For gaming

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good color. I m so happy with this. Good gaming experience

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi UmutS,

      Awesome to hear you're loving it! The color really stands out, and we're glad it's leveling up your gaming experience. Enjoy every session!
      Thanks for choosing Sony.
      -Aldair Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love Our Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV...it has replaced a 11 year old Samsung plasma. What an upgrade, long overdue!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KarenM,

      You made the right choice upgrading to the Sony X90L! We're thrilled that you like the performance of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Executive level customer service. The staff is the reason for my purchase. He was extremely well informed on every item I looked at. A very good experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosephC, Thank you for sharing your experience! We're delighted to hear that you had the best experience in purchasing your new Sony BRAVIA XR X90L TV. Thank you for choosing Sony, and we hope you enjoy great viewing experiences with your new Sony TV! -Maria Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great valve for a tv that size. Great picture quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ProRoc,

      Thank you for your wonderful feedback on the XR85X90L! We are thrilled to know that you appreciate the size and picture quality of your new TV. It is designed to provide exceptional viewing experiences, and we’re delighted to hear that it has surpassed your expectations. Thank you for choosing Sony!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best tv I could have ever bought. Smooth fast no lag time when switchinf between apps. Had one small issue. Volume just kept lowering by itself idk how or why it happened but nothing a quick unplug/plug back in couldnt fix

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RoRoFam,

      Thank you for choosing Sony!

      We're beyond pleased to hear that you are enjoying your XR85X90L TV! It's fantastic to know that you appreciate its smooth performance and quick app transitions, as we strive to provide a seamless viewing experience. We're glad that the minor issue with the volume was easily resolved with a quick unplug and plug back in. Thank you for your feedback, and we hope you continue to enjoy your TV for years to come!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Tv quality

    Rated 5 out of 5 stars

    Love my new Brbrovia XR X90L obscene.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The television was better than I had imagined. The salesman was very knowledgeable and accommodating. Delivery went without a hitch. My wife calls it obscene. I call it awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DonY, Awesome! We are glad to hear that you are enjoying your new TV! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best bang for buck

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible TV. Inky blacks and vibrant colors from an LED. Sony makes an incredible TV. Having come from TCL I can see why you pay more for Sony

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Grunkle, Thank you for your positive feedback! We're thrilled to hear that you're enjoying your Sony TV and noticing the difference in picture quality. Sony's commitment to delivering inky blacks and vibrant colors is a result of advanced technologies like the Cognitive Processor XR™ and TRILUMINOS PRO, which enhance color accuracy and contrast. If you have any questions or need tips on how to maintain your TV for optimal performance, feel free to reach out. Enjoy your viewing experience!

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture quality and product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv with amazing picture quality. Worth more than the price. Perfect for a huge size living area with distances of upto 20 feet

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi P123, Great! We're pleased to hear that the size is well-suited for your viewing environment and that you're enjoying your experience with the TV. We're also glad that your investment has proven to be completely worthwhile! Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony 85" Bravia is the best TV ever. The picture is awesome and very easy to set up with our YouTube TV. Very happy, husband loves it - The remote is awesome - Highly recommend it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KarenS, Awesome! We are so glad to hear that you are enjoying your new Sony X90L TV! Thank you so much for your awesome feedback and we are truly thankful that you chose Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Clear picture

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the clear picture and the option for vivid is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IvantR, thank you for the 5 stars rating on the Sony - 85" Class BRAVIA XR X90L. As you noted this TV is well-known for its crystal clear picture and the vast variety of colors that it has! We really hope you continue to enjoy this model. Thank you for choosing Sony. Regards, - Dominick Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv overall looking to buy another one soon for bed room

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JackB,
      Thank you so much for your kind words! We're happy to hear you're enjoying your XR85X90L. It's a fantastic choice for an immersive viewing experience.
      If you're thinking about adding another one for your bedroom, we'd be happy to help you find the perfect size and model to match your space.

      Thank you for choosing Sony!
      Best regards,
      - Stephanie Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't decide if I wanted 98" Tcl 100" Hisnese or this one! This one is amazing, in my opinion is the best picture and size for the $, closes thing to OLED without the price. and if you have a bravia soundbar the center channel sync using the tv speakers is dope!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChrisJ, We are thrilled to hear that your new Sony BRAVIA X90L has the best picture quality for you. You chose the best TV brand. Thank you for your purchase. Enjoy! Vincent Sony_US