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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 853 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers admire the excellent picture quality and vibrant colors of the 85" Class BRAVIA XR X90L LED 4K UHD Smart Google TV (2023). Users also appreciate its ease of use, great value, and overall TV quality. However, some customers have noted the TV's significant weight, less-than-ideal viewing angles, and occasional software issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 853 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Overall good value large tv

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been a great TV! We put one in the basement theatre and our playroom. Recommendation, don't mount too high. Good image and tech package.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CDawg, Awesome! We are so glad to hear that you are happy with your new TV! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 85" Bravia

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality on this Sony tv is outstanding. Easy to navigate from streaming to live tv. Sleek appearance.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TerryW,

      Awesome! We're thrilled that you like the picture quality, design, and user-friendly functions of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the large size and the picture quality is great. TV to value quality is great. Takes a while to understand how to set up and control the TV, but like most electronics, practice and constant use will make for ease of controlling the TV. HappyI made this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KenB, Awesome! We are so glad to hear that you are happy with your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Favorite tv even over my lg oled

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Tv. I’m very pleased I went with this tv over an oled. My goal was biggest size I could find and reasonable price. You won’t be disappointed with the picture quality on this gaming, sport, or just watching movies! I would highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasonW, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    can't believe how great the picture is. It is a joy to watch television now.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JimmyS,

      Thanks for the 5-star rating! We couldn't be happier to hear about how much you're enjoying the X90L TV! Its amazing picture quality is a game changer. We hope you have amazing movie nights ahead.
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Executive level customer service. The staff is the reason for my purchase. He was extremely well informed on every item I looked at. A very good experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosephC, Thank you for sharing your experience! We're delighted to hear that you had the best experience in purchasing your new Sony BRAVIA XR X90L TV. Thank you for choosing Sony, and we hope you enjoy great viewing experiences with your new Sony TV! -Maria Sony_US

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Bright and easy to use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bright, works well in low to mid lighting, the UI is quick and easy to use as it uses AndroidTV . The color/scenes are good for most types of viewing depending on how you like to watch TV or play games. Access to the Play Store is a big plus.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ginu, Awesome! We are so glad to hear that you are enjoying your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Rules!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Picture especially with Apple TV!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great for Movies, sports and gaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont hesitate. Dont consider a “better deal” Hisense or others. This TV is amazing so follow your gut and buy this now. Phenomenal for movies and sports. Picture is awesome for action. I paired mine with a JBL 500 Bar and it’s incredible movie night experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BryBlk, Awesome! We are so glad to hear that you are happy with your new TV paired with your soundbar! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    New tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s big and it’s really beautiful. The picture is stunning in 4 K truly amazing! Still learning how to use all the functions of this tv and there are many. So far very impressive.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KMJC,
      Perfect! Thanks for the 5-star rating and we are so happy to hear that you are impressed by the amazing picture quality of your new Sony TV. Here's the link for the Online Help Guide to help you familiarize yourself with your new TV.

      https://helpguide.sony.net/tv/kusltn1/v1/en-003/index.html


      I hope this helps and thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv for living room

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians did a great job of installing and picture is excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your positive feedback about the installation of your XR85X90L, JamesH. We're glad to hear the technicians provided excellent service and that you're enjoying the outstanding picture quality. Your satisfaction is very important to us, and we appreciate you choosing Sony. If you have any questions or need further assistance in the future, please let us know.

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my 85 inch Sony. The picture is so clear. Live sports are amazing. Actually feels like you’re there.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Phyllis,

      Amazing! We're thrilled that you like the size and picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best TV for the money!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing TV for the money. Obviously it’s not the top of the line TV but for the picture quality, features and size for the price, it’s the clear winner!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeS, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony is top notch.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The high definition on this is the best I’ve had on a tv. Just upgraded from a 75” Samsung and even though the Samsung has a great definition on it this one is the best quality I’ve seen so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JodanS, Thank you so much for choosing Sony! We are so glad to hear that you are enjoying your new TV! Thank you for the 5-star rating! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best bang for buck

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible TV. Inky blacks and vibrant colors from an LED. Sony makes an incredible TV. Having come from TCL I can see why you pay more for Sony

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Grunkle, Thank you for your positive feedback! We're thrilled to hear that you're enjoying your Sony TV and noticing the difference in picture quality. Sony's commitment to delivering inky blacks and vibrant colors is a result of advanced technologies like the Cognitive Processor XR™ and TRILUMINOS PRO, which enhance color accuracy and contrast. If you have any questions or need tips on how to maintain your TV for optimal performance, feel free to reach out. Enjoy your viewing experience!

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best purchase of all time

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is a nicest tv of all time for me. The color precision and the sound quality is best of the best. The quality of picture due to local array really gives the sense of difference in other tv which I used to have. Overall best purchase of my all time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SwaroopS, Awesome! We are so glad to hear that you are happy with your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and quality. But the crew they sent to deliver doesn’t do installations. I had to mount it myself.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chris, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality, Tv quality

    Rated 4 out of 5 stars

    Nice but not good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok big screen sony brand quality was good but not a actually great feeling

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ajaib,

      We regret to hear that you are not completely satisfied with the TV. Your feedback is extremely important to us and is very much appreciated. We would like to know more about your review and turn your experience around. Please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome we love our new tv thank you very much excellent product

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 4 out of 5 stars

    watching cable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great price. good picture and sound. AI is annoyance when just watching cable TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonS, Thank you for your awesome review! We are glad to hear that you are happy with the picture quality of your new TV! Thank you for choosing Sony! -Carl Sony_US