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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 840 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers recognize the 85" Class BRAVIA XR X90L LED 4K UHD Smart Google TV (2023) for its excellent picture quality, vibrant colors, and ease of use. Many appreciate the TV's overall quality, clarity, size, and value for its price. However, some customers have noted the TV's significant weight and occasional software issues, while others feel the viewing angle could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 840 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Call First to the store !!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV IS GREAT!!! But the costumer service *** they have me waiting for the tv a week when I decided to pick it up at store because I don’t wanna wait that long…when I arrived they said !! So sorry is sold out at store !!! Really ? What’s wrong ???

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RyanT, Thank you for choosing Sony! We are glad to hear that you are happy with your purchase! Thank you for the 4-star rating! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Tv and it looks perfect in my living room.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelW,
      Thank you so much for your kind words! We're thrilled to hear that you love your XR85X90L TV and that it fits perfectly in your living room.
      With our XR85X90L you can get an exceptional audio experience with more realistic sound and clear dialogue.

      Thanks for choosing Sony!
      Best regards,
      - Stephanie Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony tv 85 inches

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice effect, excellent picture quality and sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hey there, thank you for your positive review of the Sony XR85X90L TV! We're thrilled to hear that you're enjoying its impressive picture quality and sound.

      The XR85X90L features Full Array LED technology with 4K Ultra HD and High Dynamic Range (HDR) capabilities, which provides stunning visuals by enhancing contrast and color accuracy. Additionally, its BRAVIA XR processor ensures that both picture and sound are exceptionally fine-tuned, delivering a premium viewing experience.

      We appreciate your feedback, and thank you for choosing Sony!

      Gus Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still new only 1 month old but everything is great. Picture quality and ease of use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThomasR, Thank you for sharing your experience. We are delighted to hear that you are enjoying an excellent viewing experience with your Sony BRAVIA XR X90L TV, particularly regarding its picture quality and user-friendly interface. Thank for choosing Sony! Enjoy! -Maria Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    85in the way to go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear and bright colors are perfect.when watching football you can see evary thing like you are there.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sandman,

      Perfect! We're thrilled that you are enjoying the picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is great. Quality seems good. We're enjoying watching it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for sharing your feedback, RICHARDB! We're delighted to hear that you're enjoying your K85X90L and that the picture quality is meeting your expectations. At Sony, we're committed to delivering outstanding viewing experiences, so your comments truly mean a lot to us. If you have any questions or want tips to get even more out of your TV, feel free to reach out. Enjoy watching!

      Thanks again for choosing Sony and for being a valued customer!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Best buy in Tv I have made.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than I imagined because I have never had a smart TV before. Beginning to get used to it. Only problem I have found is a limit of one active remote. Would be nice to be able to have two remotes so we don't always have to pass one around.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your positive feedback on the XR85X90L, NorvellB! We are really happy to hear you're enjoying your first smart TV. Regarding your concern about using more than one remote: Currently, the TV supports pairing one voice/Bluetooth remote at a time, which matches what you've experienced. While you can't use two physical remotes simultaneously, you can turn your smartphone or tablet into a remote by installing the Google Home app. This way, multiple people can control the TV without passing the remote around. We appreciate your suggestion, and will share this feedback with our product team for future consideration.

      If you have any questions about setting up these apps, let us know and we'll be happy to assist!

      Thanks for being a valued member of the Sony family.

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Actually wanted 100 inch tv to replace my 75 after looking at picture quality settled on this Sony 85 and couldnt be happier

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DonettaA, That's amazing! We are delighted to hear that your 85" Sony BRAVIA XR X90 has surpassed your expectations with its breathtaking picture quality. Thank you for the 5 stars and for choosing Sony! Enjoy! -Maria Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Lovely

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV! The colors are very vibrant, the sound is great. I’m glad I made the purchase. I originally went in to get a Samsung but the salesman made a compelling argument and eventually sold me on the Sony Bravia! Bravo Sir Bravo :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Satisfiedcustomer, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best buy at Best Buy

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price of this item was affordable for such a quality item. The reason why Sony is a reliably great experience brand.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, we are immensely pleased to hear that you're so happy with your BRAVIA X90L television! It's awesome to know that the quality felt so affordable for you and we're truly grateful that you see us as a reliably great brand.

      We designed the X90L with a Full Array LED and our Cognitive Processor XR™ to deliver a stunningly vivid and lifelike picture.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture view with a lot of settings to meet the needs of the room it’s placed in! The sound is exceptional even before connecting to surrounds.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SEagle, Thank you so much for the 5-star rating! We are glad to hear that you are enjoying the picture and sound quality of your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony is top notch.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The high definition on this is the best I’ve had on a tv. Just upgraded from a 75” Samsung and even though the Samsung has a great definition on it this one is the best quality I’ve seen so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JodanS, Thank you so much for choosing Sony! We are so glad to hear that you are enjoying your new TV! Thank you for the 5-star rating! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Hard to beat!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture, great features. We purchased this at an incredible price and had it delivered and set up by Best Buy Geek Squad. They arrived on time and did a perfect installation. Sound is OK but I always set these up with a full surround / ATMOS system which is significantly better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome! We are glad to hear that you are happy with your new TV FrequentBuyer! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best TV for the money!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing TV for the money. Obviously it’s not the top of the line TV but for the picture quality, features and size for the price, it’s the clear winner!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeS, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Bravia TV

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has great color and clear pictures. Enjoyable to watch programs on the screen with such clarity and sharpness!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariaB, We're glad that you are enjoying the picture quality of your TV. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Dream tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great great TV great delivery beautiful picture long lasting Sony TV dream TV I couldn’t wait to get it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marketpro, We are so glad to hear that you are enjoying your new TV! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome Sony TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV makes me feel like I'm in a movie theatre. The picture is crisp and beautiful, the sound is amazing, and that it is a Smart Google TV is an added benefit. I could not be happier. It was a spontaneous purchase but I would do it again without hesitation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Amazing, Rita! We are very happy to hear that you're satisfied with the amazing picture & sound quality and Google TV feature of your XR85X90L. Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony has it all!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Sony 85'' Bravia. Clear picture, great sound, and is well packed in a box with easy assembly

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaudaS, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own a samsung q80r 65 tv and i wanted a newer and bigger tv. I was planning on buying a new samsung tv but Best Buy associate introduced me to this Sony. Man i was sold. This tv is awesome. Picture is really clear and looks great in my movie room.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tony, Awesome choice! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from an 82 to 85 inch, so far so good. Only knock is the google system it is a bit laggy. Picture is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CamaroSS, Awesome! We are so glad to hear that you are enjoying your new Sony X90L TV! Thank you so much for your awesome feedback and we are truly thankful that you chose Sony! -Carl Sony_US