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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 841 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers recognize the 85" Class BRAVIA XR X90L LED 4K UHD Smart Google TV (2023) for its excellent picture quality, vibrant colors, and ease of use. Many appreciate the TV's overall quality, clarity, size, and value for its price. However, some customers have noted the TV's significant weight and occasional software issues, while others feel the viewing angle could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 841 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Favorite tv even over my lg oled

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Tv. I’m very pleased I went with this tv over an oled. My goal was biggest size I could find and reasonable price. You won’t be disappointed with the picture quality on this gaming, sport, or just watching movies! I would highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasonW, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from an 82 to 85 inch, so far so good. Only knock is the google system it is a bit laggy. Picture is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CamaroSS, Awesome! We are so glad to hear that you are enjoying your new Sony X90L TV! Thank you so much for your awesome feedback and we are truly thankful that you chose Sony! -Carl Sony_US

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Bright and easy to use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bright, works well in low to mid lighting, the UI is quick and easy to use as it uses AndroidTV . The color/scenes are good for most types of viewing depending on how you like to watch TV or play games. Access to the Play Store is a big plus.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ginu, Awesome! We are so glad to hear that you are enjoying your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    New tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s big and it’s really beautiful. The picture is stunning in 4 K truly amazing! Still learning how to use all the functions of this tv and there are many. So far very impressive.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KMJC,
      Perfect! Thanks for the 5-star rating and we are so happy to hear that you are impressed by the amazing picture quality of your new Sony TV. Here's the link for the Online Help Guide to help you familiarize yourself with your new TV.

      https://helpguide.sony.net/tv/kusltn1/v1/en-003/index.html


      I hope this helps and thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv so far. The picture quality is excellent and the delivery people were extremely friendly and helpful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Justin, Awesome! We are so glad to hear that you are happy with your new XR85X90L TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality, Tv quality

    Rated 4 out of 5 stars

    Nice but not good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok big screen sony brand quality was good but not a actually great feeling

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ajaib,

      We regret to hear that you are not completely satisfied with the TV. Your feedback is extremely important to us and is very much appreciated. We would like to know more about your review and turn your experience around. Please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the large size and the picture quality is great. TV to value quality is great. Takes a while to understand how to set up and control the TV, but like most electronics, practice and constant use will make for ease of controlling the TV. HappyI made this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KenB, Awesome! We are so glad to hear that you are happy with your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great home theater TV.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this for our home theater / media room and it’s perfect! The picture is so good for our family movie nights.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarolK, Congratulations on your new Sony TV! We're glad to hear you're loving the lifelike 4K picture quality of your new Sony X90L and it improves your overall home theater experience. Here's to many more perfect viewing experiences with your Sony TV! Thank you for your 5-star rating and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great for Movies, sports and gaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont hesitate. Dont consider a “better deal” Hisense or others. This TV is amazing so follow your gut and buy this now. Phenomenal for movies and sports. Picture is awesome for action. I paired mine with a JBL 500 Bar and it’s incredible movie night experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BryBlk, Awesome! We are so glad to hear that you are happy with your new TV paired with your soundbar! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality, Price

    Rated 4 out of 5 stars

    watching cable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great price. good picture and sound. AI is annoyance when just watching cable TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonS, Thank you for your awesome review! We are glad to hear that you are happy with the picture quality of your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love the size and all the other features

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our 85 inch TV, it’s been almost 1 year and we still love it. Perfect size for our big living room. Bestbuy delivery are top notch

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RachelJ, Awesome! We are glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tv! Beautiful picture, plus compatible with my PS5. Fast shipping as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JulioG,

      Perfect! We're thrilled that you are enjoying the picture quality of the TV and how it works well with a PS5. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using Broswer kind of new internet I’m not use to it. However it work, but it won’t let ke connect my Samsung speaker which it different name brand.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fiji, thanks so much for your 5-star review! We're elated to hear your Sony - X90L is working great for you so far. We understand it can take a little time to get used to all the new features of the TV like browsing the internet. Regarding to your speaker that is not connecting, our technical support team can definitely help you troubleshoot and get everything set up properly. You can reach out to them at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Like

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture gggggggggggggggggggoooooooddddddddddd

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TruongL,
      We’re glad you’re enjoying the great picture on your BRAVIA XR X90L! Thanks for sharing your enthusiasm. Enjoy your new TV!

      Thank you for choosing Sony!
      -Maria Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best purchase of all time

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is a nicest tv of all time for me. The color precision and the sound quality is best of the best. The quality of picture due to local array really gives the sense of difference in other tv which I used to have. Overall best purchase of my all time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SwaroopS, Awesome! We are so glad to hear that you are happy with your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    sound is great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    superb tv. great for my living room. sound is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dnell, We're thrilled to hear that the BRAVIA X90L meets your needs and expectations! It's wonderful to know that it complements your living room so well. Our commitment is to provide the best picture and sound quality with all of our TVs. Thank you so much for the 5-star rating and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    AMAZING!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture on this TV is AMAZING. You wouldn't even think it's an "85 inch television because the picture is so clear. It's like a movie screen in my living room!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Justin, Awesome! We are so glad to hear that you are enjoying the picture quality of your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best large screen tv for the price and quality. Happy I went with this one.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NatalieG,

      You made the right choice! We're glad that you like the size and picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shopped other models but the Sony was by far the best choice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ajmoon, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the picture was easy pick up the sales man explained how good the tv actually looks and he was exactly right

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RoccoS619,

      We're so glad to hear the X90L TV lived up to the recommendations and that the pickup was smooth. Enjoy the amazing picture quality.
      Thanks for choosing Sony.
      -Aldair Sony_US