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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 852 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers admire the excellent picture quality and vibrant colors of the 85" Class BRAVIA XR X90L LED 4K UHD Smart Google TV (2023). Users also appreciate its ease of use, great value, and overall TV quality. However, some customers have noted the TV's significant weight, less-than-ideal viewing angles, and occasional software issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 852 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv so far. The picture quality is excellent and the delivery people were extremely friendly and helpful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Justin, Awesome! We are so glad to hear that you are happy with your new XR85X90L TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    For gaming

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good color. I m so happy with this. Good gaming experience

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi UmutS,

      Awesome to hear you're loving it! The color really stands out, and we're glad it's leveling up your gaming experience. Enjoy every session!
      Thanks for choosing Sony.
      -Aldair Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome picture and sleek looking TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is awesome. The picture is lifelike and it looks fantastic mounted on my wall. This is the first TV larger than 55” that I have ever owned and I am glad the salesperson at the store showed it to me on display. I have no regrets abiut pirchasing this TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Soxfan, we're glad you like the great picture quality of our X90L! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Bravia XR TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv has a great picture...very clear and bright.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your positive review of the Sony XR-85X90L, SusanB. We're delighted to hear that you found the picture quality to be great, clear, and bright. Your feedback is highly appreciated and helps us to continue providing excellent products and services.

      For additional information or support, you can always refer to our customer service guidelines or contact our support team through the appropriate channels.

      Thanks for choosing Sony!
      Gus Sony_US

  • Rated 5 out of 5 stars

    Great tv. great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice T.V. I had to order this item and there was no display model at Best buy. I seen one on display at another local shop. Best buy had the best price! It arrived to the store a day earlier than expected. They had 2 employees help me load it into my truck. Thank you Best Buy Washington.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still new only 1 month old but everything is great. Picture quality and ease of use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThomasR, Thank you for sharing your experience. We are delighted to hear that you are enjoying an excellent viewing experience with your Sony BRAVIA XR X90L TV, particularly regarding its picture quality and user-friendly interface. Thank for choosing Sony! Enjoy! -Maria Sony_US

  • Pros mentioned:
    Tv quality

    Rated 5 out of 5 stars

    Awesome T.V

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this T.V! I bought a 55in Sony Bravia a year ago for my bedroom and was so impressed with the quality, we just had to buy the 85in for my living room! Definitely recommended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lucas, We are so glad to hear that you are enjoying your 85" X90L TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony and for your recommendation! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a 75" TV, I i thought the picture would have been a little less than im used to but bot was i wrong this tv is amazing and the picture is just as good if not a bit better would definitely recommend over Samsung and other brands.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi gamereviewer,

      You made the right choice with the Sony X90L! We're thrilled that you are enjoying the picture quality of the TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Clear picture

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the clear picture and the option for vivid is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IvantR, thank you for the 5 stars rating on the Sony - 85" Class BRAVIA XR X90L. As you noted this TV is well-known for its crystal clear picture and the vast variety of colors that it has! We really hope you continue to enjoy this model. Thank you for choosing Sony. Regards, - Dominick Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great valve for a tv that size. Great picture quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ProRoc,

      Thank you for your wonderful feedback on the XR85X90L! We are thrilled to know that you appreciate the size and picture quality of your new TV. It is designed to provide exceptional viewing experiences, and we’re delighted to hear that it has surpassed your expectations. Thank you for choosing Sony!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Dream tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great great TV great delivery beautiful picture long lasting Sony TV dream TV I couldn’t wait to get it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marketpro, We are so glad to hear that you are enjoying your new TV! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    AMAZING!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture on this TV is AMAZING. You wouldn't even think it's an "85 inch television because the picture is so clear. It's like a movie screen in my living room!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Justin, Awesome! We are so glad to hear that you are enjoying the picture quality of your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv overall looking to buy another one soon for bed room

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JackB,
      Thank you so much for your kind words! We're happy to hear you're enjoying your XR85X90L. It's a fantastic choice for an immersive viewing experience.
      If you're thinking about adding another one for your bedroom, we'd be happy to help you find the perfect size and model to match your space.

      Thank you for choosing Sony!
      Best regards,
      - Stephanie Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony The Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best of the best there’s no other way or words to express my satisfaction! The techs were professional and made sure I understood everything the best service I’ve received

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RickyAdam,

      You've definitely made a great choice! We are truly delighted to hear your satisfaction with the amazing performance of your XR85X90L and exceptional service of Best Buy. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony has it all!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Sony 85'' Bravia. Clear picture, great sound, and is well packed in a box with easy assembly

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaudaS, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony Bravia 85” TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV with lots of pre-set functions. Picture quality is very good even in a lighted room.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Parklane,

      Thrilled you're loving your BRAVIA XR X90L! We put a lot into the picture quality and features for an excellent viewing experience. Thanks for choosing Sony.
      -Eliab Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great home theater TV.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this for our home theater / media room and it’s perfect! The picture is so good for our family movie nights.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarolK, Congratulations on your new Sony TV! We're glad to hear you're loving the lifelike 4K picture quality of your new Sony X90L and it improves your overall home theater experience. Here's to many more perfect viewing experiences with your Sony TV! Thank you for your 5-star rating and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Good quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture and easy to navigate screens. Would recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Agdakota, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Tv and it looks perfect in my living room.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelW,
      Thank you so much for your kind words! We're thrilled to hear that you love your XR85X90L TV and that it fits perfectly in your living room.
      With our XR85X90L you can get an exceptional audio experience with more realistic sound and clear dialogue.

      Thanks for choosing Sony!
      Best regards,
      - Stephanie Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony tv 85 inches

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice effect, excellent picture quality and sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hey there, thank you for your positive review of the Sony XR85X90L TV! We're thrilled to hear that you're enjoying its impressive picture quality and sound.

      The XR85X90L features Full Array LED technology with 4K Ultra HD and High Dynamic Range (HDR) capabilities, which provides stunning visuals by enhancing contrast and color accuracy. Additionally, its BRAVIA XR processor ensures that both picture and sound are exceptionally fine-tuned, delivering a premium viewing experience.

      We appreciate your feedback, and thank you for choosing Sony!

      Gus Sony_US

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