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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 853 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers admire the excellent picture quality and vibrant colors of the 85" Class BRAVIA XR X90L LED 4K UHD Smart Google TV (2023). Users also appreciate its ease of use, great value, and overall TV quality. However, some customers have noted the TV's significant weight, less-than-ideal viewing angles, and occasional software issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 853 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Outstanding Performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tv!! The colors pop the interface is easy and smooth. Just an overall amazing purchase I’m glad I took the sales person’s advice and looked at the Sony TVs

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimothyL, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony Bravia 85” TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV with lots of pre-set functions. Picture quality is very good even in a lighted room.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Parklane,

      Thrilled you're loving your BRAVIA XR X90L! We put a lot into the picture quality and features for an excellent viewing experience. Thanks for choosing Sony.
      -Eliab Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Bravia Core ++

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The X90L was a TV that beat out the rest for me. I sought a Sony Bravia to pair with my consoles and have not been disappointed! That, along with the Bravia Core app, its just so much more than I expected.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Phoenix, we're glad you are enjoying your new TV! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good for now, perhaps our last tv before moving to

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s big. And bright. In fact, in a dark room when it switches from a very dark screen to bright white, it ruins your night vision. Might be burning in a bit in the corners. Don’t love that. But all in all we move it for movie night 1 or 2x a month, and ps5 games.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bill, Awesome! We are glad to hear that you are enjoying your new TV! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best large screen tv for the price and quality. Happy I went with this one.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NatalieG,

      You made the right choice! We're glad that you like the size and picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Fantastic TV. Especially after you tweak the sett.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV. Believe it or not we bought this TV because our last Bravia's remote stopped working. SMH... Went and got a new TV and I don't regret it one bit. The picture quality is fantastic. The user interface is 10x better than on my old Bravia. This TV is excellent, even in my bright room.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jash,

      You made the right choice upgrading to the Sony X90L! We're glad that you like the picture quality and user-interface of the TV. It's unfortunate that the remote of your other Sony TV is not working. You may find this link helpful:

      https://www.sony.com/electronics/support/articles/00030297

      Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

      Thank you for choosing Sony!
      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Reviews

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best TV’s I have ever watched. The TV allows you to adjust anything and everything to make the picture just the way you like it. It also makes streaming so effortless.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Leonards, Awesome! We are so glad to hear that you are happy with your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good choice

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV it’s a site to see! The picture is good, but to sure about the sound since I have a sound bar. Not I have all good experiences with is so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BossBae, Awesome! We so glad to hear that you are happy with your purchase! Thank you for choosing Sony and for sharing your experience! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love love this Led TV. It is very high quality and looks beautiful. Sony never disappoints. Colors and brightness is on point. Picture is top notch too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TienL, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony Review

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best TV i ever had. I had LG, TCL, Haier, Hisense. Nothing can match the sound, picture, and performance.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, AnoopN!

      We are absolutely thrilled to hear that you consider your XR-85X90L to be one of the best TVs you have ever had! It is incredibly rewarding to know that the sound, picture, and overall performance of your new Sony TV surpass the experiences you've had with other brands.

      Your comparison is the best compliment we can receive, and we are delighted that the combination of our picture processing technology and integrated audio is delivering the premium experience you expect.

      Thank you again for choosing Sony and welcoming the XR-85X90L into your home!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV! I’d highly recommend this TV to anyone. Very poor customer service from Best Buy. Best Buy staff was argumentative and not helpful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarlM, While we are glad to hear that you are happy with your new TV! We are sorry to hear about your shopping experience. Thank you for choosing Sony and for the 5-star rating! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    My New Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv. Was surprised by the sound from the tv even before I connected my personal system. My new smart tv seems much smarter than the smart Sony 75" it replaces. Happy with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the 5-star rating, KeithW! We are so glad to hear that you are happy with your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shopped other models but the Sony was by far the best choice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ajmoon, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome TV for the money, We watch everyday. Great Product from Sony

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnY,
      Thanks for sharing your wonderful experience! It's fantastic to hear that your BRAVIA XR X90L has become a part of your daily routine. We love knowing it's delivering great value and enjoyment for you. Thanks for choosing Sony! Enjoy! -Maria Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Overall good.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool color and eye retina friendly pictures even when too close to the eye.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MustaphaA, Awesome! We are so glad to hear that you are happy with your new XR85X90L TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Like

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture gggggggggggggggggggoooooooddddddddddd

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TruongL,
      We’re glad you’re enjoying the great picture on your BRAVIA XR X90L! Thanks for sharing your enthusiasm. Enjoy your new TV!

      Thank you for choosing Sony!
      -Maria Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Sony TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for Movies. Gaming as well. Vidid mode makes all colors vibrant. While Imax enhanced makes you feel like you're at the movies watching a film in low light.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Caliber45, That's awesome! We are glad that you now have a great smart TV for gaming and movies. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony tv

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sony tv thank you best buy. Best quality best brand

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DalbirsN,

      You made the right choice! We're thrilled that you are enjoying the performance of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Better than real life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing rich colors and clarity. 4K is especially good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteveH,

      You made the right choice! We're thrilled that you are enjoying the picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this product. Moved into a new house and put this in large basement/bar area not long after we moved in. Good price and for it installed by geek squad who were great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TyMM, Awesome! We are so glad to hear that you are happy with your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US