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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 843 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers recognize the 85" Class BRAVIA XR X90L LED 4K UHD Smart Google TV (2023) for its excellent picture quality, vibrant colors, and ease of use. Many appreciate the TV's overall quality, clarity, size, and value for its price. However, some customers have noted the TV's significant weight and occasional software issues, while others feel the viewing angle could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 843 reviews
  • Rated 5 out of 5 stars

    Kyle Brown Sony X90L review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was great. The agent explained the different types of TV’s and why this one I purchased would be a great fit for our home.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Bravia XR X90L 4K UHD

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OS works well, easy to find the channels and programs along with a great picture

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Boss, Awesome! We are glad to hear that you are enjoying your new TV! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is the best we have purchased over the years. The picture is so clear and vibrant colors.The size is also icing on the cake. Very few visits to a movie theatre.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Duchess, We are glad to hear that you are happy with the picture quality of your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Really great tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great TV replaced our old 65 inch with this bad boy and the wife and I love it :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DinDin, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Very good all round TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably the best TV for most people that are on a budget in 2023. It has good HDR and DV performance. It blooms a lot but I do not mind blooming. Sony (unlike TCL) has not locked us into the infamous three DV settings (IQ, Bright and Dark). Make sure you use an external player with this tv (ONN, Apple TV).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Quovadis,

      We're truly happy that you are enjoying the exceptional 4K HDR picture and overall performance of the TV. Your feedback regarding the blooming is extremely important to us and is very much appreciated. The updated Cognitive Processor XR enables better backlight control for increased local dimming zones, increased brightness and decreased blooming. If you get a TV with that much clouding, blotchy, or uneven brightness and it bothers you, there are few adjustments that you can do to minimize this condition. Please refer to the link below for some helpful information.

      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-85x90l/articles/00030311

      Thank you for purchasing the 86" X90L and for choosing Sony -Jess Sony_US

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this product. Moved into a new house and put this in large basement/bar area not long after we moved in. Good price and for it installed by geek squad who were great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TyMM, Awesome! We are so glad to hear that you are happy with your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing picture and sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing picture and sound quality… 5 star purchase…

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeremyJ, Thank you for sharing your experience! We are thrilled to hear that you are impressed with the picture and sound quality of the Sony BRAVIA XR X90L TV. Thank you for choosing Sony! Enjoy! -Maria Sony_US

  • Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the TV; the screen and colors are spectacular. I would buy it again in a heartbeat.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JesusI,

      Thank you for the fantastic five-star review! We're so thrilled to hear how much you love your BRAVIA TV and that the screen and colors are spectacular. Knowing that you'd buy it again in a heartbeat is the best compliment we could receive.

      Thanks for choosing Sony, have a great day!
      DiegoV Sony_US

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color is amazing especially when playing ps5. I was deciding between this and the Samsung similar price TV and picked this and doesnt regretted it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, Thank you so much for your awesome review! We are glad to hear that you are enjoying your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Our own Theatre

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, mind boggling picture with soothing sound can turn your normal day to a pleasant experience. All you need a remote control, popcorn and your unnwavering imagination.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Abuahmed, Awesome! We are glad to hear that you are enjoying the picture quality of your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony X90L

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV. Great Picture quality and it is well suited for my living room which is generally bright. This TV works great with no/minimal reflection during the daytime

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Smriti,

      Amazing! We're thrilled that you are enjoying the picture quality of the X90L TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony XR X90L

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and easy setup. Mounted high on wall. It replaced an old projector so as you would expect night and day difference.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BillM, Congratulations! You've made an excellent decision by upgrading to the XR85X90L. We're thrilled to hear about your satisfaction with its exceptional picture quality and ease of setup. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV at a great price. The picture is wonderful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nerothehero, Thank you for the 5-star rating! The X90L series, including models like the XR-65X90L, XR-75X90L, and XR-85X90L, is part of Sony's BRAVIA XR lineup. These TVs feature Full Array LED technology, 4K Ultra HD resolution, High Dynamic Range (HDR), and are Smart TVs running on Google TV. The X90L series is known for delivering excellent picture quality, making it a great choice for those looking for a high-performance television at a competitive price. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Viewing angle

    Rated 3 out of 5 stars

    Returned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very limited side view - too much glare. Did not like the Goggle TV operation. Others may not have the same issue. Straight on view was great but Goggle TV was what caused me to exchange it for a Samsung.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaullH, We are sorry to hear that the X90L TV did not meet all of your expectations and had to return the TV. We understand that Google TV is not for everyone and we hope that you consider Sony again in your future purchases.

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV with amazing picture display and volume quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brigette, Awesome! We are glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service and equipment in great condition. Mine was broken and I visited th store at Fort Lauderdale and it was shipped in no time. very happy with Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 85" Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic TV, amazing features and picture! GEEK Squad is amazing also with the installation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeroyR, Thank you for sharing such an excellent shopping experience. We are glad to hear the installation of this TV turns out extremely well and you are enjoying the features and capabilities of your new X90L Full Array LED 4K Ultra HD Google TV. We always strive to deliver the best picture and sound quality with our TVs. Thank you so much for the 5-star rating and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Tv Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrade from 55in TV to the 85in. It was worth the upgrade. Tv was easy to set up, beautiful picture, and the sound is great too. Only issue I’ve noticed is watching one movie there would be heavy black and the screen would flash around the black parts. Only happened for that movie in specific spots.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joshua,

      Thanks for sharing your review and experience with the X90L. We're glad that you like the sound, picture quality, and user-friendly functions of the TV. Your feedback about the screen is greatly appreciated. For optimum performance, make sure that the software version of the TV is up-to-date. You may find this link helpful:

      https://www.sony.com/electronics/support/articles/00028577

      The LCD screen is made with high-precision technology to achieve a high level of performance and picture quality. To achieve this level of performance, the backlight setting of the TV is set to maximize the screen brightness. However, you may notice uneven brightness on the TV when watching in a dark environment or when the screen is blank. This condition is normal and not a malfunction of the TV.

      If you should find this affects your enjoyment, here are few adjustments that you can do to minimize this condition:

      -Reduce the Backlight Level in the Picture Settings menu.
      -Turn the Light Sensor setting to On in the Setup menu.
      -Change the Power Saving setting to Low or High in the Setup menu.
      -Set the Picture Mode to Standard in the Settings menu.

      Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

      Sincerely,
      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Had a great experience from the moment i walked in. Sales person was siper helpful and the quality for the purchase is a 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VictorM, Awesome! We are so glad to hear that you are enjoying your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    85” Sony Big Screen

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with my new Sony big screen TV. Nice clear picture, took me a while to get used to all of the new features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CapitanAZ, it is nice to hear that you are happy with your purchase! Enjoy your new TV! Thanks for choosing Sony. ~Earl Sony_US