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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 852 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers admire the excellent picture quality and vibrant colors of the 85" Class BRAVIA XR X90L LED 4K UHD Smart Google TV (2023). Users also appreciate its ease of use, great value, and overall TV quality. However, some customers have noted the TV's significant weight, less-than-ideal viewing angles, and occasional software issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 852 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    85’’ TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it perfect fit and size for my living room.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JenifferT,

      Great! We're thrilled that you like the size and design of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony XR X90L

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and easy setup. Mounted high on wall. It replaced an old projector so as you would expect night and day difference.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BillM, Congratulations! You've made an excellent decision by upgrading to the XR85X90L. We're thrilled to hear about your satisfaction with its exceptional picture quality and ease of setup. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing picture quality. Sony has the best tvs around

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bestsn, We truly appreciate your feedback and are thrilled to hear that you are enjoying everything about your new Sony X90L. It's customers like you that motivate us to maintain our high standards. Thanks for leaving us such a wonderful review! Our team will definitely be happy to read what you wrote. -Jess Sony_US

  • Rated 5 out of 5 stars

    Work good and looks like move tether

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a year I’m using it I love it it’s looks like move tether

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KhalidaK,

      That's fantastic to hear! We are so glad you are enjoying the experience/product. Your feedback truly means a lot to us.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using Broswer kind of new internet I’m not use to it. However it work, but it won’t let ke connect my Samsung speaker which it different name brand.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fiji, thanks so much for your 5-star review! We're elated to hear your Sony - X90L is working great for you so far. We understand it can take a little time to get used to all the new features of the TV like browsing the internet. Regarding to your speaker that is not connecting, our technical support team can definitely help you troubleshoot and get everything set up properly. You can reach out to them at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Tv Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrade from 55in TV to the 85in. It was worth the upgrade. Tv was easy to set up, beautiful picture, and the sound is great too. Only issue I’ve noticed is watching one movie there would be heavy black and the screen would flash around the black parts. Only happened for that movie in specific spots.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joshua,

      Thanks for sharing your review and experience with the X90L. We're glad that you like the sound, picture quality, and user-friendly functions of the TV. Your feedback about the screen is greatly appreciated. For optimum performance, make sure that the software version of the TV is up-to-date. You may find this link helpful:

      https://www.sony.com/electronics/support/articles/00028577

      The LCD screen is made with high-precision technology to achieve a high level of performance and picture quality. To achieve this level of performance, the backlight setting of the TV is set to maximize the screen brightness. However, you may notice uneven brightness on the TV when watching in a dark environment or when the screen is blank. This condition is normal and not a malfunction of the TV.

      If you should find this affects your enjoyment, here are few adjustments that you can do to minimize this condition:

      -Reduce the Backlight Level in the Picture Settings menu.
      -Turn the Light Sensor setting to On in the Setup menu.
      -Change the Power Saving setting to Low or High in the Setup menu.
      -Set the Picture Mode to Standard in the Settings menu.

      Hope this helps. In case you need further assistance, please email us at [email protected] with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

      Sincerely,
      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    bravia XR x90l 85"

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great tv ! excellent picture . easy viewing from anywhere in the room

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelSlovesbravia, That's wonderful to hear! We're delighted that you're enjoying your new Sony BRAVIA XR X90L TV and its excellent pictures. Thank you so much for choosing Sony, and here's to more great viewing experiences with your new Sony TV! -Maria Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 85 class

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend the Sony 85 class bravia xr x90L. Very good tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuanC, Thank you for the 5-star rating! We're happy to hear that you like the stunning picture quality and smart features of the TV. We really appreciate the recommendation. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Bravia XR X90L 4K UHD

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OS works well, easy to find the channels and programs along with a great picture

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Boss, Awesome! We are glad to hear that you are enjoying your new TV! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Really great tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great TV replaced our old 65 inch with this bad boy and the wife and I love it :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DinDin, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv is really great very nice quality it has better sound good led it is easy to read titles of videos you see from far and the screen is super good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Omari! Thank you for the 5-star rating! We are so delighted to hear that you are enjoying your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 85” TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has spectacular colors and awesome images.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hhh76017, Thank you for the wonderful review of your Sony X90L! We are thrilled to hear that you appreciate the rich, vibrant colors and the crystal-clear picture quality that this TV provides. Thank you so much for your purchase and for giving the product a perfect rating! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound is not very clear, the picture and screen are nice and clear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MaryannA, thanks for your feedback!
      We're very happy to hear you're enjoying the clear picture quality of your X90L. Regarding the sound, we'd love to help enhance your experience–tweaking the audio settings or pairing it with Sony soundbar can make a bid difference.
      If you need assistance, feel free to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US
      We're here to help! Thanks for choosing Sony!
      Sincerely,
      Jenn. Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Had a great experience from the moment i walked in. Sales person was siper helpful and the quality for the purchase is a 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VictorM, Awesome! We are so glad to hear that you are enjoying your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Very Reflective

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the TV, with the bright display and ease of use. Not sure you can get a better value on an 85” TV (sub $1500). However, my TV is in a well lit room (not direct sun light) and the screen is very reflective. It shows everything in the room, and it’s incredibly noticeable when the screen is black. Probably best in a very dark movie room

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NickS,

      Thank you for choosing Sony.

      We’re delighted to learn that you value the XR85X90L for its vibrant display, intuitive features, and overall affordability. However, we deeply regret the inconvenience caused by the reflectiveness of the screen.

      We recommend enabling the "Ambient Light Sensor" or "Auto Luminance" feature, which allows the TV to automatically adjust its brightness according to the lighting conditions in the room.

      For a step-by-step guide on how to adjust the picture settings on your Google TV, please visit: https://www.sony.com/electronics/support/articles/00190409?utm_source=glean.

      If you require assistance with any steps, we invite you to contact Sony Support for tailored help. For technical support information, please visit the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazingly perfect.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv! Absolutely perfect! Exactly as advertised.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeffP, Excellent choice! We are so glad to hear that you are enjoying your new TV! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best thing to bring together

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was huge tv and good for family bonding while watching

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RyanG, Thank you for the five-star rating! We are delighted to hear that you and your family are enjoying your time together with the Sony BRAVIA XR X90L. Thank you for choosing Sony! Happy viewing! -Maria Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear picture. Awesome tv. I also have the 77inch oled version of this tv and I think the picture and quality of this tv is equal in quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PhilH, fabulous! We are truly delighted to hear your satisfaction with the amazing picture quality of your XR85X90L. Thank you so much for the perfect star review and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    85” Sony Big Screen

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with my new Sony big screen TV. Nice clear picture, took me a while to get used to all of the new features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CapitanAZ, it is nice to hear that you are happy with your purchase! Enjoy your new TV! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv reviews

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is very nice picture quality is on point noise level is great . I would recommend this tv to anyone. Good tv and great price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuanG, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

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