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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 843 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers recognize the 85" Class BRAVIA XR X90L LED 4K UHD Smart Google TV (2023) for its excellent picture quality, vibrant colors, and ease of use. Many appreciate the TV's overall quality, clarity, size, and value for its price. However, some customers have noted the TV's significant weight and occasional software issues, while others feel the viewing angle could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 843 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Picture Perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size and picture like recommended by the team at best buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GeraldG, we're glad you like the picture quality of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Bravia 85” Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Tv, picture looks really good, Colors are pretty good and clarity 85” is the way to go !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AngelG, Awesome! We are so glad to hear that you are happy with the picture quality of your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony 85' TV UHD

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is rated 4 1/2 stars....to be exact. It is well worth my purchase of $1,999.00. An OLED is the standard, but this model in my opinion as far as PICTURE, Size (85'), options and technology is ranked 8.75 out of 10 for comparison to an OLED model of the same type.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RickyM, Thank you for your honest review! We are so glad to hear that you are enjoying your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    My big screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV, Sony is always reliable. This 85 inch fits right in. Had great help at Best Buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarylouaK, Awesome! We are so glad to hear that you are happy with the picture quality of your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales team is very knowledgeable and helps you to make informed decisions rather trying to sell things. Overall a great experience

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Karumuri,

      Thank you for choosing Sony!

      It's great to hear about your recent positive experience with the Best Buy team! We're absolutely thrilled to hear that our sales associates were knowledgeable and helpful in guiding your Sony XR85X90L TV purchase, all without any pressure. Providing an excellent customer experience is what we aim for, and your feedback truly confirms our efforts. Enjoy your new XR85X90L TV!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Love My 85”Sony!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I walked into Best Buy not knowing which 85 inch TV I wanted! But after I met Chuck Berg, I was able to make up my mind with confidence! So happy I met him! Love, my TV!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BobbyR,

      Thank you for choosing Sony!

      Thank you for sharing your wonderful experience! We're thrilled to hear that you love your new Sony XR85X90L TV. The BRAVIA XR85X90L is designed to deliver stunning 4K HDR visuals, enhanced with our Cognitive Processor XR for lifelike color and depth. Features like full-array LED backlighting and Google TV integration create an immersive viewing experience for all your favorite shows and movies. Enjoy your amazing TV moments!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great purchase of Sony TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it. Clear picture. Screen is big and looks fabulous.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KarenF,

      Perfect! We're thrilled that you like the size and picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sony tv is awesome. I love the sound, the colors. The support team and their services are awesome at best buy. I love to buy products from here.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasmeetK, we're glad you love the picture and sound quality of our product. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Tv with great picture and sound. Perfect size for my large living room wall.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LindsayS, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Excellent Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has once again out done itself with this model. Vivid color and smooth action scenes steal the show.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kssl,

      That's great! We're happy to hear that you like the picture quality of the TV. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Tv quality

    Rated 5 out of 5 stars

    I recommend this TV to everyone!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazingly beautiful, TV! I could not be happier with my beautiful new 85" SONY BRAVIA Smart Google TV!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MW85,
      Thank you for your purchase and we're glad that you are pleased with the amazing picture quality of our Sony XR85X90L TV. Enjoy and thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Tv quality

    Rated 4 out of 5 stars

    Good tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv seems really good, the one thing I wish wa better is the screen reflects a lot of light. So you definitely don’t want to put this in an area that gets a lot of sunlight. Outside of that it seems like a great tv and works well with the Sonos soundbar.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bry0n01, We are glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony 85"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Picture. Happy with the product so far. No issues

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mark,

      You made the right choice with the Sony X90L! We're thrilled that you are enjoying the picture quality and performance of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is great, enjoying the experions. However when it comes to sound, I was having high expectation but the sound quality did not matched. I am having a home theater seto that i use in case i want to switch to a better sound. Over all its good. Now a days TV gives just 1 remote for so much money spend, atleast two oringinal remotes should be provider.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ferox, We are sorry to hear that the X90L TV did not meet all of your expectations. We appreciate your feedback. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Business

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture quality clear sound sleek looks

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mihriban,

      Thank you for the purchase! We appreciate the 5-star rating and we're glad to hear that you like the picture and sound quality of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    CAN YOU SEE ME NOW!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a room that needed a larger TV. Over time, have bought several brand names and have settled of late on Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi captainlee, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    SONY ROCKS!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great tv at an affordable price! Sony stands by their products. Make sure to buy the 5 year repair and replace service.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JohnD, thank you for your fantastic review! It is most rewarding to hear that you're enjoying the X90L and appreciate the value it offers. We also truly stand by the quality of our products, and it's great to know you're taking advantage of the extended service plan –such a great recommendation for other costumers! Thanks for choosing Sony! Sincerely, -Jenn. Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Moneys worth

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Don’t get this in a bright living room though. Must be a low light room.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Everrrr, Thank you for sharing your experience with us! We’re delighted to hear that you think highly of the Sony BRAVIA XR X90L TV. While it boasts exceptional features and picture quality, we recommend using it in a low-light environment to achieve the best viewing experience, as it might not perform as well in a brightly lit living room. Additionally, consider adjusting some of the picture settings to enhance your viewing experience further: https://www.sony.com/electronics/support/articles/00190409?utm_source.

      If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Username: Telephone Number: Additional Information regarding your experience with the XR85X90L. Thank you for choosing Sony! We hope this enhances your viewing experience! Regards, Maria Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    My Sony experience…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best home theater experience, of my life…!!! Love it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CherylC, That's great! We're really delighted to hear you love everything about your Sony X90L and you are having an enjoyable watching experience with this great TV. You chose the best TV brand! Thanks for leaving us such a wonderful review! Our team will definitely be happy to read what you wrote. We look forward to seeing more of your reviews in the future. Regards, Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    85x90l

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! I did days and days of research. The Sony x90l is the absolute best picture for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aaron98ss, We're glad that you like the picture quality. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US