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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 843 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers recognize the 85" Class BRAVIA XR X90L LED 4K UHD Smart Google TV (2023) for its excellent picture quality, vibrant colors, and ease of use. Many appreciate the TV's overall quality, clarity, size, and value for its price. However, some customers have noted the TV's significant weight and occasional software issues, while others feel the viewing angle could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 843 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV for darker room

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Integrated Google TV is always a plus to make best use of connected Google ecosystem. Picture quality is great for movies, but sports is just about okay.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PKSEA, Awesome! We are so glad to hear that you are happy with the picture quality of your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Bravia Full Array

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV I’m proud of myself purchasing this TV

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdrasC, You made the right choice with the Sony X90L! We're glad that you are enjoying the picture quality of the TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. The size is amazing and the quality is second to none.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OlalekanS, we're glad you love your new TV! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 85 class Bravia tv

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a wonderful tv. The picture is beautiful..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Melmel, Awesome! We're glad that you are enjoying the picture quality. Our amazing 4K Full Array LED TV powered by Cognitive Processor XR™ delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. With Acoustic Multi Audio, it feels as though the sound is coming from the right place in the scene, precisely matching the visuals. Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome beatiful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente beatiful awesome perfect wonderfull nice

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseK, Thank you for the 5-star rating! We are glad to hear that you are happy with the picture quality of your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing TV and a giant at 85 inches! Highly recommended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GMAN904! We are glad to hear that you are enjoying your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony and for your recommendation! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Enchackal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv very good quality picture and reasonable price .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello George! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Bravia tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be ok . Of course there is always a learning curve with something new . Not so impressed with the sound bar . That could be operator error though .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review of the Sony XR85X90L, JoeB. We appreciate your detailed feedback and understand that adapting to new technology can come with a learning curve.

      Regarding the sound bar, we'd like to assist you in getting the best experience possible. Sometimes, sound issues can be resolved through settings adjustments or ensuring the system is properly set up. We recommend checking the connection and settings of the sound bar to optimize its performance. If you continue to encounter issues, feel free to reach out to our support team for further assistance.

      If you have any more comments or need help, please let us know!
      Thanks for choosing Sony!
      Gus Sony_US

  • Rated 5 out of 5 stars

    85" tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking to purchase another tv and none were in stock, then found this sony open box and was thrilled, only thing was it did not have a remote or the stands, but i got one on amazon and was wall mounting it any way. Instead of paying stucker price i got it for half off. Awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricD, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is perfect. I would highly really recommend this.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NemylynneP, we're glad you are enjoying your new TV! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    I Love Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job on taking care of your customers Thank you so much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First time buying a Sony TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i highly recommend buying Sony Tv Clear picture and pure color .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MoustfaE, thank you so much for your amazing 5-star review! We're thrilled to hear that your first experience with a Sony TV has been such a positive one. The XR85X90L truly delivers stunning picture quality and vibrant colors, and we're so glad you're enjoying it. Thanks for recommending us, and welcome to the Sony family! Regards, -Dominick Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    OWNER

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXELENT PRODUCT FOR TEATHER VIEW. SOUND EXELENT QUALITY

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PalaciosM, awesome! We're glad you are enjoying your new TV! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Bravia x90

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best tvs i purchase in a very long time.. graphics are the best when paired with a PS5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OmarM,

      You made the right choice! We're glad that you are enjoying the picture quality of the TV and how it works well with a PS5. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we love it! The picture is so clear and fun to watch!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aichgee, we're glad you love the picture quality of your new TV! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had one little minor issue but it seem to rectified it self, otherwise it had been wonderful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Beacon, Thank you for your review! We are glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Not worth losing my 100" Epson screen size

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a nice TV with good picture, however I have an Epson 1080P projector that I view at 100 inches that provides a overall equally satisfying viewing experience factoring in the increased screen size and not losing all that much in picture color and detail to make it worth the difference in cost.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LawrenceP,
      Thank you for your time writing this review. We really appreciate that you like your Sony BRAVIA XR X90L. Your insights are important to us, as we work to meet and exceed your expectations.Thanks again for purchasing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Worth the hype

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing TV for the price! Picture quality is great and works great with 120hz gaming

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DonaldD, we're glad you like the picture quality of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service Delivery was perfect Awesome TV Beat picture!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertG,

      Amazing! We're glad that you are enjoying the picture quality of the TV. It's also great that you were assisted professionally. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony 85”

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great salesman.. I fell like he was very honest.. Very nice.. I’ll be going back and buying more products from Best Buy..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertS, Awesome! We are glad to hear that you are enjoying your new TV! Thank you so much for choosing Sony! -Carl Sony_US