Customer Ratings & Reviews
- Model:
- XR85X90L
- SKU:
- 6544732
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the 85" Class BRAVIA XR X90L LED 4K UHD Smart Google TV (2023) for its excellent picture quality, vibrant colors, and ease of use. Many appreciate the TV's overall quality, clarity, size, and value for its price. However, some customers have noted the TV's significant weight and occasional software issues, while others feel the viewing angle could be improved.
This summary was generated by AI based on customer reviews.
Exceeded Expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this TV has exceeded my expectations. Coupled with Sonos Arc and Sub the cinema experience is outstanding!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Apple4Me, Awesome! We are so glad to hear that you are happy with your new X90L TV paired with your soundbar! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Picture quality
Great 85"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great size for my living room. The detail is amazing and the price isnt that bad for the size.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MarshalB,
That's perfect! We are delighted to hear your satisfaction with the quality of our Sony XR85X90L. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. - Marco
- Pros mentioned:Picture quality
Defective input
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is nice great picture however one of the inputs doesn’t produce any sound. We’ve tried plugging in different devices, used different connections and wires nothing worked. Very disappointing given the cost of the TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mags, While we are glad to hear that you are happy with the picture quality of your new TV, we are sorry to hear that you are experiencing issues with the sound. We'd love to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Customer Support
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your associate, Carl was very proactive in helping clarify several questions and scheduling an installation. It was a pleasure to work with someone who obviously enjoys assuring the customer’s satisfaction.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bill, We are glad to hear that you are enjoying your new TV and your excellent shopping experience! Thank you for choosing Sony! -Carl
- Pros mentioned:Picture quality
Trash
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture but constantly having issues with streaming. Sony customer service is trash, 6 months of try this and try that with NO fix. After 6 months customer service said I was outside my one year warranty and had to argue the pointy the issue started 6 months after purchase, then they agreed they’d send out a tech but I had to pay to have tv removed from wall. Never buy Sony unless you have another form of streaming and again Customer service is TRASH… do not expect any positive results dealing with sony
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DS30,
Thanks for bringing this to our attention. We are very sorry to hear about the ongoing issues you've experienced with your X90L television and, more importantly, with your interactions with the customer service team. This is not the experience we want for any of our customers, and we sincerely apologize for the frustration and disappointment you have endured.
We understand that you've been troubleshooting for several months without a resolution, and we regret that your experience has led you to question the quality of our support. Your feedback is extremely important and will be shared with our management team to ensure we improve our service processes.
Thanks again for sharing your experience with us!
Sicerely,
Jenn | Sony Social Media Team.
People at Best Buy are very nice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is very good and the people are very kind!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeG,
That's very nice to hear! We're happy that you like your new Sony TV and had a wonderful experience with our customer service representative. Thank you for choosing Sony and enjoy your TV!
-David
Sonny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service excellent purchase I feel satisfied
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderL, thanks for sharing your experience! It's our pleasure to hear that you're satisfied with your Sony BRAVIA XR X90L, and that you had a great experience on this purchase. Thank you for choosing Sony! Enjoy! -Maria
Good TV to buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Running for almost a year, outstanding performance and picture clarity are nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juan, That's wonderful! We're really delighted to hear you love everything about your Sony X90L and you are having an enjoyable watching experience with this great TV. You chose the best TV brand! We hope you continue to enjoy your experience with the Sony X90L TV. Thank you for giving the product a perfect rating! -Jess
- Pros mentioned:Picture quality
Love Big screen!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My family and I have enjoyed our TV , we like the big screen and picture quality is very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnaluisaB, we're glad you like the picture quality of our product! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl
- Pros mentioned:Picture quality
Great Picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture for a non-OLED set. Overall, pricey but reasonable value for the quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelH, Awesome! We're delighted to hear you like the great picture and overall quality of your Sony X90L. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony! -Sam
- Pros mentioned:Tv quality
Sony bravia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the size, quality and brand it is like my movie theater
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MateoC,
You made the right choice with the Sony X90L! We're glad that you are enjoying the size and picture quality of the TV. Thank you for choosing Sony!
-Ralph
Tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the TV Brought, and it has truly exceeded my expectations in every aspect. This television offers an unparalleled viewing experience that has transformed my home entertainment setup.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vins, Congratulations! We're thrilled to hear that the TV exceeds your expectation. Our amazing 4K Full Array LED TV powered by Cognitive Processor XR™ delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. With Acoustic Multi Audio, it feels as though the sound is coming from the right place in the scene, precisely matching the visuals. Thank you for choosing Sony. Erin
- Pros mentioned:Picture quality
NemBravia
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality and picture. Love it will definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NemRaq, We are glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl
Great product
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product.....................................
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Disability, Thank you for sharing your thoughts! We're thrilled to hear that you find your Sony BRAVIA XR X90L TV great. Thank you for choosing Sony! Enjoy! -Maria
Tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best tv that I have ever bought. I love having Sony tv
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScarlettR, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl
Beautiful Resolution
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The display and resolution is so beautiful and nice. I love the customization for the display resolution. Google tv is so much better than Roku or Smart tvs in general.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Judith,
That's great! We are very happy and excited to hear your review about our Sony XR85X90L TV. We're glad that you appreciate the picture quality of your new TV. Thank you for choosing Sony! - Marco
Sony Bravia
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great experience as always. I dont remember the name of the person who I dealt with during this purchase if he was a great help. The whole process of payment through delivery of TV to my home was great. The only thing I am concerned about is that I was promised to get a gift card if I get best buy credit card that day. It took more than a month.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MuhammadS, We are glad to hear that you are happy with the picture quality of your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl
Sony TV and surround sound and much more
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is the best. They deserve a golden metal for their quality of service. The world will never be the same without Best Buy. Keep up the fabulous marvelous great work you’re doing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanS,
Great! We're glad that you were assisted professionally. We hope that you are also enjoying the X90L TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!
-Ralph
Sony Bravia TV 85"
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product, a little dificult to get used too but well worth the effort. Best Buy installation is very highly recomended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greenman, We're glad that you're satisfied with your purchase. We appreciate your feedback and thank you for choosing Sony. Erin
dents
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to be set up a second time to work and now I ordered a Sony sound bar to replace the LG one that I had. Hard to understand voices due to TV speakers in rear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonaldS, Awesome! We are glad to hear that you are happy with your TV purchase! Thank you so much for the 5-star rating and for choosing Sony! -Carl