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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 843 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers recognize the 85" Class BRAVIA XR X90L LED 4K UHD Smart Google TV (2023) for its excellent picture quality, vibrant colors, and ease of use. Many appreciate the TV's overall quality, clarity, size, and value for its price. However, some customers have noted the TV's significant weight and occasional software issues, while others feel the viewing angle could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 843 reviews
  • Rated 5 out of 5 stars

    Gift to hubby

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent gift to my husband after our dog broke our 75 inch. I was nervous because he is very particular about his electronics but he confirmed it was good a buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AshleyS,
      What a nice gift! Your husband will surely love this one! We are very pleased to hear that you and your husband like the quality of our Sony XR85X90L BRAVIA TV. The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony and enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Awesome TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome TV , but the speakers suck and you'll need a soundbar. Sounds like it's in a tin can and there's no sound adjustments in settings .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, Awesome! We are so glad to hear that you are enjoying your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Okay but....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The television is okay, but it keep switching between HDMI inputs without prompting. When turned off, it also turns itself back on in about 30 seconds.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Greg, We are sorry to learn about your TV changing inputs and you've been running into some issues. This is definitely not the buying experience we want our customers to have. Your TV may turn on or off for a variety of reasons. To make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV.

      If your TV turns on or off at regular intervals, such as 30 minutes to an hour, it's likely caused by power saving functions such as Idle TV Standby, On Timer, and Sleep Timer. Follow the steps from this link to disable Sleep timer, Idle TV standby, and Auto shut-off settings that may cause the TV to turn off automatically.

      https://www.sony.com/electronics/support/articles/00032613

      If the behavior continues and you need further assistance, you may email us at socialsupport@am.sony.com with the following details:
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the X90L:

      Despite your concerns, we're glad that you like most of the features of the TV. Thanks for sharing your feedback! -Jess Sony_US

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect selection of my life I would love to recommend my friends

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YadavR, Thanks for the 5-star rating! We're glad you like your new TV. Enjoy and thanks for choosing Sony. -Carl Sony_US

  • Rated 4 out of 5 stars

    TV Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is good, easy install. My only wish is that the controller had a "how to use" sheet. I'm finding it hard to navigate what I'd like the TV to do.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NateS, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Working great; wish it had a backlit remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is working great. Minor blooming, but not really noticeable. Appreciate the picture accuracy. Best Buy sales and install people were great. Only ding is that Sony ships a non backlit-remote. Unaware that these TVs are used in dark rooms?

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MikeW, Thank you for choosing Sony! We are so delighted to hear that you are happy with the overall performance of your new TV! We appreciate your feedback on the remote. Thank you for your review!

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    It is Massive

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best quality screen for the money. Very bright and great color contrasting. Only regret is not getting this sooner!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonH, Awesome! We are so glad to hear that you are enjoying your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV works very good. He was good deal. I buy next time a little bigger ))

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TeimurazM, Thanks for the 5-star rating! We're glad you like your new TV. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Total tech member

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesman David is very knowledgeable and helpful . The delivery and installation experience also went very well and want to thank Develin.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Soriano! We are glad to hear that you are happy with the delivery and installation of your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony is our favorite TV brand

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing video quality. Love it!! Sony have always been our favorite brand

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Peony,

      Perfect! We're glad that you are enjoying the picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Bravia

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We moved fr an apt to a house finally decided to buy this tv bc of all the great reviews I have read glad I went with this one

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CarolineL,
      You will surely love this one! We're glad that you made the right decision in getting our Sony XR85X90L BRAVIA TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. Marco Sony_US

  • Rated 3 out of 5 stars

    Thank you for great service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a great experience with service in the store. The TV I had purchased was having problems and staff did not hesitate to help me to make it right. They were patient, professional, and willing to help to resolve all my issues. Thank you for impeccable service.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John,

      Thanks for sharing your review and experience with the X90L. Your feedback about the TV's performance is greatly appreciated. We're glad that you were assisted professionally to help resolve those issues. We hope you'll have a better experience with the TV.

      Feel free to message us if you need further assistance. Please email the below information to socialsupport@am.sony.com.

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thank you for choosing Sony!
      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellnt service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, in a timely and courteous manner.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AJPJ, Thanks for the 5-star rating! We're glad you like your new TV. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Best decision

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my tv best buy help me pick itt very informative

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, DonaldC! Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    3 installs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installations went well. Both techs were extremely professional and very efficient.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BigK, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    TV <3

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m in love again! TV <3 this a great buy, you will not regret!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrendaM, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent viewing from different angles, good color representation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GeraldG, Awesome! We are so glad to hear that you are happy with the picture quality of your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony is the best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it I’ve already bought Sony tvs and this one met all my expectations and I got it at a great price !!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YeniferM, Thank you for the 5-star rating! We are glad to hear that you are happy with the overall performance of your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Awesome for Sports

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money!! The Geek Squad installation was great, on time and nice guys

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tedd, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    85” Sony Bravia

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, installed by Geek squad, they did a great job at no cost as I am a total reward warrenty

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's amazing, MyBuy! We're thrilled to hear that you like the TV and excellent service from Geek Squad. Thank you for choosing Sony. Erin Sony_US