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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 852 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers admire the excellent picture quality and vibrant colors of the 85" Class BRAVIA XR X90L LED 4K UHD Smart Google TV (2023). Users also appreciate its ease of use, great value, and overall TV quality. However, some customers have noted the TV's significant weight, less-than-ideal viewing angles, and occasional software issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 852 reviews
  • Rated 5 out of 5 stars

    Excellent TV

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect contrast and movie watching experience. I really enjoy it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BBerengi, Awesome! We are so glad to hear that you are happy with the picture quality of your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clarity is awesome but it’s too bright. Also I watch a lot of shows and most of them in a language I don’t understand so using subtitles is spoiling the view of the screen

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ManikantaG, We're delighted to hear that you like the clarity of your new TV. Thank you for your feedback and for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony 85

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the unit, I would buy oled next time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DrewM, Excellent choice! We are glad to hear that you are happy with your new TV purchase! Thank you for choosing Sony and for your 5-star rating! -Carl Sony_US

  • Rated 5 out of 5 stars

    Installation.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly people and very knowledgeable while installing the TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FelixMartinez, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We move it. Much be a little too high tech for me but hubby loves that!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnnP, thanks for choosing and purchasing our product. We're glad your husband loves his new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great products & service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recent purchase issues were resolved easily by a caring knowledgeable rep

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Arnie, Awesome! We are so glad to hear that you are happy with your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best Buy corporate

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was handled very professionally by corporate management. Thank you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JtP1, Thank you so much for sharing your experience! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony x90l

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A brand you can trust. EXCELLENT Built quality. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rodc, Great! We're glad you like the excellent built quality of your new Sony X90L. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Your recommendation means a lot to us and thank you for trusting Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    sony 85

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a top sony tv !! very quick going to the apps to dtv

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi doug, Thank you for the amazing feedback on your new Sony X90L! We're glad you're enjoying the quick and seamless experience from opening the apps to watching digital TV. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    GREAT TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product looks great with value added features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Venky, Awesome! We are glad to hear that you are enjoying your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Greatest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatest TV ever! Greatest store ever! Greatest clerk ever

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelJ, nice! We're glad you like our product! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    new tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pretty good..............................................

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CraigC, Awesome! We are glad to hear that you are happy with your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    nice picture but functionality not great.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice picture but not intuitively obvious how to use it. Looks like it was never user tested. Limited flexibility.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelH, While we are glad to hear that you are happy with the picture quality of your new TV, we are sorry to hear that you are experiencing difficulties with the TV. For additional information, useful features, and how to on the TV, please check our help guide link: https://helpguide.sony.net/tv/kusltn1/v1/en-003/index.html

      Should you need assistance with your Sony TV, please contact us for help.

      Send us an email at [email protected] using the format below.

      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Username:
      Telephone Number:
      Model Number:
      Issue:

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, is better tv I like to much for family

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PedroC, You made the right choice with the Sony X90L! We're glad that you and your family like the size and picture quality of the TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service would recommend to anyone looking for service

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marvel, Awesome! We are so glad to hear that you are happy with your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best decision

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from a Samsung to a Sony made the best decision.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JorgeR, Awesome! We are glad to hear that you are happy with your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    85 insh tv sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great, np problems, soundbar worki great also

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrendaJ, we're glad you like our product! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great this is the best thing I’ve bought in a long time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelW, Excellent choice! We are so glad to hear that you are enjoying your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    TV installation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both the technicans were very skulls and cooperative

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnjaniS, Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it dgffc fc. Cc Deb exercises c V cream C CT BBC Beverly cons

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WendydG, Thank you for the 5-star rating! We're very happy to hear that you love your new Sony X90L. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! -Sam Sony_US

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