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Customer Ratings & Reviews

Your price for this item is $1,994.99
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Customer reviews

Rating 4.8 out of 5 stars with 843 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers recognize the 85" Class BRAVIA XR X90L LED 4K UHD Smart Google TV (2023) for its excellent picture quality, vibrant colors, and ease of use. Many appreciate the TV's overall quality, clarity, size, and value for its price. However, some customers have noted the TV's significant weight and occasional software issues, while others feel the viewing angle could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 843 reviews
  • Rated 5 out of 5 stars

    Best Buy corporate

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was handled very professionally by corporate management. Thank you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JtP1, Thank you so much for sharing your experience! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    sony 85

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a top sony tv !! very quick going to the apps to dtv

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi doug, Thank you for the amazing feedback on your new Sony X90L! We're glad you're enjoying the quick and seamless experience from opening the apps to watching digital TV. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    GREAT TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product looks great with value added features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Venky, Awesome! We are glad to hear that you are enjoying your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony x90l

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A brand you can trust. EXCELLENT Built quality. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rodc, Great! We're glad you like the excellent built quality of your new Sony X90L. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Your recommendation means a lot to us and thank you for trusting Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Greatest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatest TV ever! Greatest store ever! Greatest clerk ever

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelJ, nice! We're glad you like our product! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    nice picture but functionality not great.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice picture but not intuitively obvious how to use it. Looks like it was never user tested. Limited flexibility.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelH, While we are glad to hear that you are happy with the picture quality of your new TV, we are sorry to hear that you are experiencing difficulties with the TV. For additional information, useful features, and how to on the TV, please check our help guide link: https://helpguide.sony.net/tv/kusltn1/v1/en-003/index.html

      Should you need assistance with your Sony TV, please contact us for help.

      Send us an email at socialsupport@am.sony.com using the format below.

      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Username:
      Telephone Number:
      Model Number:
      Issue:

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    new tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pretty good..............................................

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CraigC, Awesome! We are glad to hear that you are happy with your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, is better tv I like to much for family

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PedroC, You made the right choice with the Sony X90L! We're glad that you and your family like the size and picture quality of the TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service would recommend to anyone looking for service

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marvel, Awesome! We are so glad to hear that you are happy with your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best decision

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from a Samsung to a Sony made the best decision.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JorgeR, Awesome! We are glad to hear that you are happy with your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    85 insh tv sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great, np problems, soundbar worki great also

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrendaJ, we're glad you like our product! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great this is the best thing I’ve bought in a long time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelW, Excellent choice! We are so glad to hear that you are enjoying your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    TV installation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both the technicans were very skulls and cooperative

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnjaniS, Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it dgffc fc. Cc Deb exercises c V cream C CT BBC Beverly cons

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WendydG, Thank you for the 5-star rating! We're very happy to hear that you love your new Sony X90L. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    NICE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like the tv but it looks better in the store but they all look better in the store.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hapkido235, thank you for your feedback. We're glad that you like the picture quality in store. You can also configure the display settings that adjust the picture quality, such as screen brightness to suit your preference.

      Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.
      https://helpguide.sony.net/tv/kusltn1/v1/en-003/07_08.html

      Feel free to email us at socialsupport@am.sony.com if you need further assistance. Regards, Erin Sony_US

  • Rated 5 out of 5 stars

    Phenomenal service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't be happier with my purchase! Thank you!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnL, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Enjoy your new TV! -Carl Sony_US

  • Rated 4 out of 5 stars

    Overall very good TV. clarity could be better.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great features of the TV. Feels sturdy. Picture clarity could have been better for the price point of $2k.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SPandey,

      Thank you for the purchase! We're glad to hear that you like the features and quality of the TV. The picture quality will depend in the source that you're playing. You can configure various settings related to the TV display such as color and brightness for picture quality.

      https://www.sony.com/electronics/support/articles/00190409

      See a vivid, crisp picture while you watch and game, all powered by the intelligent Cognitive Processor XR™. Full Array LED and XR Contrast Booster precisely controls zones of LEDs expanding the contrast range for deep, detailed blacks and increased peak brightness. HDMI 2.1 VRR, 4K120, and ALLM support lets you unlock the full potential of your favorite games for smooth and clear gameplay. Thank you for choosing Sony!

      -David Sony_US

  • Rated 4 out of 5 stars

    Sony 85”

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All is good except a bit difficult to do some adjustments on Menu Need help from Geek Squad

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broken TV from Best Buy - no return policy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy a TV from Best Buy! They don’t honor their return policy. I bought an 85 inch Sony big screen TV online and picked it up from my local Best Buy. Opened it and when we plugged it in saw the screen was cracked. Immediately packed it up and returned it only to be accused of breaking it. The Manager stated they only take defective produces not broken ones. They tricked me into taking the TV home telling me online Best Buy service would take care of me but online customer service won’t do anything because I picked it up in the store. Wow Best Buy… or Worst Buy. This huge TV now sits in our living room as Christmas approaches and no one from Best Buy will help. I researched Amazon and this TV has a history of getting broken in shipping but Amazon will replace it if it’s broken. Go with Amazon, or any store that values its customers and honors their return policies.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Sony tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician were professional with the delivery

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KluivertF, Awesome choice! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US