Customer Ratings & Reviews
- Model:
- XR85X90L
- SKU:
- 6544732
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the excellent picture quality and vibrant colors of the 85" Class BRAVIA XR X90L LED 4K UHD Smart Google TV (2023). Users also appreciate its ease of use, great value, and overall TV quality. However, some customers have noted the TV's significant weight, less-than-ideal viewing angles, and occasional software issues.
This summary was generated by AI based on customer reviews.
Sony has the worst support
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this TV for the fact that it had power issues within the first 2 months that would stop powering on completely and after calling Sony for tech support help they sent a third party tech repair only for the people to show up and crack our screen in the process and didn't take responsibility for doing it, we then tried calling Sony support for this issue and they did not want to make things right but only offered a slight discounted replacement for 1500 when this was not our fault at all, save the hassle and don't deal with Sony with their ridiculous nonsense, because of this issue I have learned to always take pictures of the thing needing repair before someone shows up to fix it or else they try blaming you for something they did. It is a real shame because we were really enjoying this TV when it did work but for it to break down after a short amount of time and dealing with the nonsense that is Sony I cannot ever recommend a Sony product ever again to anyone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jose, we're genuinely sorry to hear about the experience you've had with the Sony - XR85X90L and the repair process. We understand how frustrating this must be especially after noting that the screen got cracked in the process and that it was not taken care of. This is definitely not the experience we want for our customers. We'd like to evaluate your case closely, please send us an email with the information below to [email protected] so we can better assist you.
Full Name:
Best buy username:
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We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention.
Sincerely,
Dominick
Phenomenal service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't be happier with my purchase! Thank you!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnL, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Enjoy your new TV! -Carl
NICE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i like the tv but it looks better in the store but they all look better in the store.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hapkido235, thank you for your feedback. We're glad that you like the picture quality in store. You can also configure the display settings that adjust the picture quality, such as screen brightness to suit your preference.
Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.
https://helpguide.sony.net/tv/kusltn1/v1/en-003/07_08.html
Feel free to email us at [email protected] if you need further assistance. Regards, Erin
Overall very good TV. clarity could be better.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great features of the TV. Feels sturdy. Picture clarity could have been better for the price point of $2k.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SPandey,
Thank you for the purchase! We're glad to hear that you like the features and quality of the TV. The picture quality will depend in the source that you're playing. You can configure various settings related to the TV display such as color and brightness for picture quality.
https://www.sony.com/electronics/support/articles/00190409
See a vivid, crisp picture while you watch and game, all powered by the intelligent Cognitive Processor XR™. Full Array LED and XR Contrast Booster precisely controls zones of LEDs expanding the contrast range for deep, detailed blacks and increased peak brightness. HDMI 2.1 VRR, 4K120, and ALLM support lets you unlock the full potential of your favorite games for smooth and clear gameplay. Thank you for choosing Sony!
-David
Sony 85”
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All is good except a bit difficult to do some adjustments on Menu Need help from Geek Squad
I would recommend this to a friendBroken TV from Best Buy - no return policy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy a TV from Best Buy! They don’t honor their return policy. I bought an 85 inch Sony big screen TV online and picked it up from my local Best Buy. Opened it and when we plugged it in saw the screen was cracked. Immediately packed it up and returned it only to be accused of breaking it. The Manager stated they only take defective produces not broken ones. They tricked me into taking the TV home telling me online Best Buy service would take care of me but online customer service won’t do anything because I picked it up in the store. Wow Best Buy… or Worst Buy. This huge TV now sits in our living room as Christmas approaches and no one from Best Buy will help. I researched Amazon and this TV has a history of getting broken in shipping but Amazon will replace it if it’s broken. Go with Amazon, or any store that values its customers and honors their return policies.
No, I would not recommend this to a friendSony tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The technician were professional with the delivery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KluivertF, Awesome choice! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl
Little Too Early for a Rave Review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too early on this one. The first one woulnd't power on after 2 weeks and Geek Squad sid it was just dead. It has been replaced with the same TV so we will see. Both Geek Squad teams did a fantastic job. Both were courtious, very careful inside the house and everything looked great
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JayS, thanks for choosing and purchasing our product. We're sorry to hear that you had an issue with your TV. This link is recommended when dealing with no power issues on the TV:
https://www.sony.com/electronics/support/articles/00023331?utm_source=glean
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Earl
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price didn't match the quality. I existed more from Sony. I purchased this tv because of sports, but it was a big mistake because the colored are following the person, ball, etc...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MackensonB,
We regret to hear that you are not satisfied with the TV. For optimum performance, make sure that the software version of the TV is up-to-date. With the TV's built-in picture settings, you can tailor-fit the picture quality to your needs. For more information, please refer to these links:
https://www.sony.com/electronics/support/articles/00028577
https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_01.html
You may also find this link helpful:
https://www.sony.com/electronics/support/articles/00153243
Hope this helps. If still not resolved or you need further assistance, please email the below information to [email protected].
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Best Buy buyer beware.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this Sony TV 1.20.24 and by 2.15.24 the tv was losing the picture and sound at random intervals. Because the return window was closed, and the tv is still under Sony warranty, we have spent countless hours on the phone with Sony attempting to diagnose the problem. Two weeks later, Sony is replacing the tv. To add to further insult, we have to pay Best Buy $150 to mount a new tv. If we could, we would return the tv to Best Buy, but they won't take back their defective tv. We also paid for an extended warranty at the time of purchase. Extremely disappointed in the level of customer service.
No, I would not recommend this to a friendBuy a TV from a different brand but Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this TV. You won't believe this ... I bought this TV during Black Friday from a different retailer. Long story short, the TV arrived with a broken and scratched LCD panel. I returned the TV which was a complete hustle. I bought the TV again from BestBuy, and this time the unit arrived with a broken and damaged LCD screen again. I suspect there is something wrong with the TV manufacturing or packing. BestBuy replaced the TV with a new unit. This time I received a TV with hundreds of small gray marks on the screen. I thought the panel was dirty. However, after carefully cleaning the screen, these dots did not disappear. Obviously something is wrong with the LCD panel, and I am returning the TV again. At this point I give up. I am buying a new TV from a different brand but Sony. A couple of years ago, I bought a 70 inch Sony TV that stopped working after just two years of use. Now, I have had this horrible experience shopping a Sony TV. I will never buy a Sony product again!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alberto, We are sorry to hear about the experience that you had with your Sony TV and its replacement. If you still have the TV, we would like to help out and make this a better experience for you.
May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
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Model Number:
Issue:
Regards,
Carl
Returning tv unsatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is not very good and the waiting time to delivery is very disappointing also the services from the installation department is very terrible?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello ManuelL.
Thank you for considering Sony products. We sincerely apologize for the inconvenience you've experienced regarding the quality of your XR85X90L TV, the delivery time, and the installation service. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.
To help us better understand your situation and explore how we can assist you, please reach out to us via email at [email protected]. We would appreciate it if you could include the following information in your message:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
Didn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The HDMI ports went out within 2 weeks of using. Other than that it was a good tv.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sheila, While we are glad to hear that you are happy with your purchase, we are sorry to hear that you are experiencing issues with the HDMI ports. We'd love to troubleshoot the issue and make this a better experience for you.
May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
DOA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.mine was defective upon arrival. best buy exchanged it no hassle. I did upgrade to the X93L
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricM, thanks for choosing and purchasing our product. We're sorry to hear about your experience on your purchase. Good thing it had been sorted out by your dealer. Hope you are enjoying your new TV.
We have our Support team that is always happy to assist. May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Earl
Nice but not OLED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s. I’ve, but if you have an OLED, it will lack and you’ll see every detail this doesn’t have
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelS,
Thank you for the review. The picture quality will still depend in the source that you're playing. Also, for your information, the X90L series is LED TV. If you want an OLED TV, we recommend the BRAVIA XR A80L and A90K. If you need further assistance, we're more than happy to help you out. Please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
taking forever to have a item
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i am very disappointed .because its been more than two weeks and there's been no commutication , no news , but still selling on the website even without having the product,
No, I would not recommend this to a friendMotherboard failure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this professionally installed and mounted 2 weeks ago. Now, we are getting a flash every so often where the TV will black out every few minutes for only a second at a time. From everything I'm reading, looks like a motherboard issue. Sucks that we have to replace it within 2 weeks of delivery.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AmarP, We are sorry to hear that you are experiencing issues with your Sony X90L TV. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our related TV article link: https://www.sony.com/electronics/support/articles/00153674
May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
TV Sony
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price is not worth it. The picture is not the best.
No, I would not recommend this to a friendSony tvs are junk apparently
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this tv. Sales guy convinced us sony was superior to samsung and LG and we made the mistake of believing him. The tv glitches and freezes constantly and doesnt work with the new soundbar he also sold us. Now having to go back and forth with sony to try to get this resolved just a few months after purchasung it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brittany, We are sorry to hear that you are experiencing issues with your Sony X90L TV. We would like to get in touch with you to know more about the status of your case and provide assistance. May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Not impressed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if this was a defective product but the picture quality was significantly lacking and almost reminiscent of tv quality 20+ years ago. The picture was dull, even after tweaking the factory settings. We thought Sony would be be the top brand but decided to return and get the Samsung QLED. Diametrically opposite quality. Hoping ours was perhaps a one off but decided to return.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Isha, We are sorry to hear that you had to return your Sony X90L TV as it did not meet all of your expectations. This is not the experience that we would like you to have. The picture quality of the TV can be set to your preference using the Sony remote on the TV picture settings. You can also use one of our pre-set setting to have a better picture on your Sony TV.
We hope that you consider Sony again in your future purchases.
Regards,
Carl
