Customer Ratings & Reviews
- Model:
- XR85X90L
- SKU:
- 6544732
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the 85" Class BRAVIA XR X90L LED 4K UHD Smart Google TV (2023) for its excellent picture quality, vibrant colors, and ease of use. Many appreciate the TV's overall quality, clarity, size, and value for its price. However, some customers have noted the TV's significant weight and occasional software issues, while others feel the viewing angle could be improved.
This summary was generated by AI based on customer reviews.
Little Too Early for a Rave Review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too early on this one. The first one woulnd't power on after 2 weeks and Geek Squad sid it was just dead. It has been replaced with the same TV so we will see. Both Geek Squad teams did a fantastic job. Both were courtious, very careful inside the house and everything looked great
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JayS, thanks for choosing and purchasing our product. We're sorry to hear that you had an issue with your TV. This link is recommended when dealing with no power issues on the TV:
https://www.sony.com/electronics/support/articles/00023331?utm_source=glean
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Earl
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price didn't match the quality. I existed more from Sony. I purchased this tv because of sports, but it was a big mistake because the colored are following the person, ball, etc...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MackensonB,
We regret to hear that you are not satisfied with the TV. For optimum performance, make sure that the software version of the TV is up-to-date. With the TV's built-in picture settings, you can tailor-fit the picture quality to your needs. For more information, please refer to these links:
https://www.sony.com/electronics/support/articles/00028577
https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_01.html
You may also find this link helpful:
https://www.sony.com/electronics/support/articles/00153243
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Best Buy buyer beware.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this Sony TV 1.20.24 and by 2.15.24 the tv was losing the picture and sound at random intervals. Because the return window was closed, and the tv is still under Sony warranty, we have spent countless hours on the phone with Sony attempting to diagnose the problem. Two weeks later, Sony is replacing the tv. To add to further insult, we have to pay Best Buy $150 to mount a new tv. If we could, we would return the tv to Best Buy, but they won't take back their defective tv. We also paid for an extended warranty at the time of purchase. Extremely disappointed in the level of customer service.
No, I would not recommend this to a friendReturning tv unsatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is not very good and the waiting time to delivery is very disappointing also the services from the installation department is very terrible?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello ManuelL.
Thank you for considering Sony products. We sincerely apologize for the inconvenience you've experienced regarding the quality of your XR85X90L TV, the delivery time, and the installation service. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.
To help us better understand your situation and explore how we can assist you, please reach out to us via email at socialsupport@am.sony.com. We would appreciate it if you could include the following information in your message:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
Buy a TV from a different brand but Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this TV. You won't believe this ... I bought this TV during Black Friday from a different retailer. Long story short, the TV arrived with a broken and scratched LCD panel. I returned the TV which was a complete hustle. I bought the TV again from BestBuy, and this time the unit arrived with a broken and damaged LCD screen again. I suspect there is something wrong with the TV manufacturing or packing. BestBuy replaced the TV with a new unit. This time I received a TV with hundreds of small gray marks on the screen. I thought the panel was dirty. However, after carefully cleaning the screen, these dots did not disappear. Obviously something is wrong with the LCD panel, and I am returning the TV again. At this point I give up. I am buying a new TV from a different brand but Sony. A couple of years ago, I bought a 70 inch Sony TV that stopped working after just two years of use. Now, I have had this horrible experience shopping a Sony TV. I will never buy a Sony product again!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alberto, We are sorry to hear about the experience that you had with your Sony TV and its replacement. If you still have the TV, we would like to help out and make this a better experience for you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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Regards,
Carl
Didn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The HDMI ports went out within 2 weeks of using. Other than that it was a good tv.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sheila, While we are glad to hear that you are happy with your purchase, we are sorry to hear that you are experiencing issues with the HDMI ports. We'd love to troubleshoot the issue and make this a better experience for you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
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Model Number:
Issue:
Regards,
Carl
DOA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.mine was defective upon arrival. best buy exchanged it no hassle. I did upgrade to the X93L
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricM, thanks for choosing and purchasing our product. We're sorry to hear about your experience on your purchase. Good thing it had been sorted out by your dealer. Hope you are enjoying your new TV.
We have our Support team that is always happy to assist. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Earl
taking forever to have a item
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i am very disappointed .because its been more than two weeks and there's been no commutication , no news , but still selling on the website even without having the product,
No, I would not recommend this to a friendNice but not OLED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s. I’ve, but if you have an OLED, it will lack and you’ll see every detail this doesn’t have
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelS,
Thank you for the review. The picture quality will still depend in the source that you're playing. Also, for your information, the X90L series is LED TV. If you want an OLED TV, we recommend the BRAVIA XR A80L and A90K. If you need further assistance, we're more than happy to help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Motherboard failure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this professionally installed and mounted 2 weeks ago. Now, we are getting a flash every so often where the TV will black out every few minutes for only a second at a time. From everything I'm reading, looks like a motherboard issue. Sucks that we have to replace it within 2 weeks of delivery.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AmarP, We are sorry to hear that you are experiencing issues with your Sony X90L TV. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our related TV article link: https://www.sony.com/electronics/support/articles/00153674
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
TV Sony
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price is not worth it. The picture is not the best.
No, I would not recommend this to a friendSony tvs are junk apparently
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this tv. Sales guy convinced us sony was superior to samsung and LG and we made the mistake of believing him. The tv glitches and freezes constantly and doesnt work with the new soundbar he also sold us. Now having to go back and forth with sony to try to get this resolved just a few months after purchasung it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brittany, We are sorry to hear that you are experiencing issues with your Sony X90L TV. We would like to get in touch with you to know more about the status of your case and provide assistance. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Not impressed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if this was a defective product but the picture quality was significantly lacking and almost reminiscent of tv quality 20+ years ago. The picture was dull, even after tweaking the factory settings. We thought Sony would be be the top brand but decided to return and get the Samsung QLED. Diametrically opposite quality. Hoping ours was perhaps a one off but decided to return.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Isha, We are sorry to hear that you had to return your Sony X90L TV as it did not meet all of your expectations. This is not the experience that we would like you to have. The picture quality of the TV can be set to your preference using the Sony remote on the TV picture settings. You can also use one of our pre-set setting to have a better picture on your Sony TV.
We hope that you consider Sony again in your future purchases.
Regards,
Carl
- Cons mentioned:Software
Software issues plague the device
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended product Software issues plague the device, from constant reboots and failure to update
No, I would not recommend this to a friend Don’t buy this
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this tv. It’s keeps on freezing up every few days. It’s my first Sony and will be my last one. I wish I could give it zero stars
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ek2604,
This is not the experience that we want you to have. Sony's commitment to customer satisfaction is our top priority. For optimum performance, make sure that the software version of the TV is up-to-date. You may find this link helpful:
https://www.sony.com/electronics/support/articles/00028577
Performing a power reset may resolve this issue if it's caused by a temporary malfunction:
-Unplug the TV power cord from the wall outlet (or from the back of the TV or power adapter if the power cord is detachable and accessible), wait two minutes, then plug the power cord back in.
Note: If your TV power cord is completely inaccessible, you may be able to disconnect the power by temporarily turning off the circuit breaker switch to the power outlet used by your TV.
Check if any devices connected to your TV are causing an issue (such as a malfunctioning device or a data communication issue):
-Turn off the TV.
-Disconnect all devices (including any external USB devices, hard drives, and all HDMI-connected devices) from the TV.
-Turn on the TV and check if the issue goes away (which means the TV is not the cause). If the TV is working, continue with the steps to help identify the cause.
-Reconnect your devices one at a time to your TV, testing the TV after connecting each device.
-If the freezing happens after a certain device is connected, check that device for an issue.
If not resolved, perform a factory reset:
1. On the supplied remote control, press the (Quick Settings) button or HOME button depending on your TV.
2. Select Settings.
3. Select System → About → Reset → Factory data reset → Erase everything → Yes.
Hope this helps. If still not resolved or you need further assistance, please contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Bad product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never had a good experience with sony. Always trouble and doesn’t last.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nguyen,
Thank you for reaching us and sharing you're experience. We deeply apologize for the inconvenience that your Sony BRAVIA XR X90L has caused you. This is not the experience we expect you to have.
We'd like to know a little bit more detail about the situation you faced with the TV and best assist you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90L:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Maria
I Really Wanted This TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We both wanted this TV to be great. However after a week it will not stay off. We shut it off and after about 8 seconds it pops on. It will not shutdown. So, I'm back with Samsung I will not purchase another Sony TV. My mistake. Don't make the same.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Higgs, We are sorry to hear that you are experiencing issues with your Sony XR85X90L. We'd love to troubleshoot the issue and make this a better experience for you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Broken screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a bad one, but took it back and got a Sony mini LED.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi mike, We're sorry to hear about your experience with the X90L, but we're glad you found a solution that works for you with the Sony Mini LED. If you have any further questions or need assistance in the future, please feel free to reach out through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
N/A
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The image quality is poor I don’t like the resolution of the TV
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi YawoviA, We are sorry to hear that the TV did not meet all of your expectations. We'd love to troubleshoot the issue and make this a better experience for you. For this, please try changing the picture settings of the TV based on your preference using the TV remote. Also, please check if the issue also occurs on different sources such as the built-in applications (Netflix, YouTube, Amazon Prime, Etc.) and other inputs. You may also check with the picture and sound test of the TV if the picture quality of the TV shows a bad picture.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
John H
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not receive the TV on the date promised and canceled the order!!
No, I would not recommend this to a friend