Customer Ratings & Reviews
- Model:
- XBR85X800H
- SKU:
- 6401046
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers value the 85" Class X800H Series LED 4K UHD Smart Android TV for its exceptional picture quality, large screen, and affordable price. Many customers rave about the stunning picture quality and immersive viewing experience, while others appreciate the generous screen size that provides an almost cinematic feel. The TV's user-friendly interface and reliable Sony brand also receive positive feedback.
This summary was generated by AI based on customer reviews.
No regrets at all buying this Toy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely samsung has strong competition on this tv
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ybob, Thank you for giving the TV a perfect rating! With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Sam
Good not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.audio has these intermittent audio drops...maybe twice per hour. It is only a second long drop but it is distracting when watching movies. Also the blacks are not really deep and during black screen footage (like title cards) there are these annoying white lights in the four corners...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi emu88, Thank you for the feedback on your experience with your X800H. We regret to hear you're having some audio issues on your TV. To better isolate this issue, are you having the audio dropouts on all the inputs or sources? For now, please try to follow the troubleshooting steps below:
Power reset the TV
Make sure Software Auto update is set to ON (for future software updates)
Set Google Play Store Auto update app to ON.
Change System Sounds to OFF.
Change eARC from Auto to OFF (Auto Default) (Not all TVs have this setting)).
Change Audio Output setting from Dolby Digital Plus to Dolby Digital.
And for black level, please adjust the black level of the picture under picture settings. Ref: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-85x800h/articles/00190409
May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Tv Delivered
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was set to come at 12-4pm time slot, tv came early.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Gerth, That's nice to hear. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for trusting Sony! -Vincent
Excellent TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture . Very clear picture and sound .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Imiimi, Awesome! We're very pleased to hear you're enjoying the picture and sound quality of your X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Sam
Problems with sudden shut off!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quite disappointed. The TV shuts off automatically after a long beeping sound. And then it rebooted and turned back on. I have checked all the auto shut off (off), timer (off) and all areas for proper setting. It happened 3 days after purchase and continued on a daily basis. Researched about this issue and may be defects on power cord. Contacted Best Buy and they will bring us a new unit and swap out the defective one. Wish Sony will address this problem to prevent negative satisfaction on consumer’s end. My second Sony TV but I am not impress with this one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Elle, Thank you for purchasing and choosing our Sony X800H 4K TV. We regret to hear you're having some power-related issues with your TV. This is usually not the case for our TVs nor the experience we want you to have.
If you still have the TV, Let's try to isolate this issue by following additional troubleshooting steps on the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-85x800h/articles/00032613
And, we also want to make sure that you’ve been taken care of by your authorized reseller.
May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Need to learn how to operate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV need to learn all the things the TV is capable of doing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, Thank you for purchasing and choosing our Sony X800H TV. We appreciate the feedback. We can offer assistance on how to operate and show you all the features and capabilities of your X800H by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.
Please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue/Inquiry:
Telephone Number:
We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would highly recommend this product great work...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Clea, thank you so much for the 4 Star review and feedback! We are Truly happy to hear you are satisfied with the superb performance and quality of your new 85" X800H! With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.
Thank you so much for recommending our 85" X800H and for choosing Sony!
- Romeo
Picture quality was a lot better in the store
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality was a lot better in the store. When I came back to the store and inquired about having that check. I thought since I had purchased the geek squad coverage it would’ve been covered. But instead I was told it would be $50 for them to come out and check it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cheryl01, Thank you for purchasing and choosing our Sony X800H TV. You can configure various settings related to the TV display such as color, hue, brightness, etc. to ensure you're getting the optimal picture quality according to your preference. Please refer to the link below for additional information:
https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.html
And we can also offer assistance free of charge on how to ensure you're getting the optimal settings of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.
May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
some suspicious things
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1. The wall mount screw hole on the Tv itself is very lose and came out when I was mounting the tv. Hope it stays 2. The Tv would freeze and I have to unplugged the power to reset.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Happyyeah, Thank you for the feedback on your experience with your X800H. Please be advised that sufficient expertise is required for TV installations. Sony strongly recommends that the installation of your TV be performed by Sony dealers or licensed contractors. Do not attempt to install it yourself.
With regard to the freezing or unresponsive issue, a simple power reset should resolve it. If you're still having the same issue, please reach out to us so we can better assist you.
May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H :
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Not Bad but can find better
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is huge. But the picture quality and ease of use of its applications could have been a lot better and easier for folks who are not tech savvy
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi,
Thank you for sharing your honest feedback with your new TV. We're sorry to hear the difficulties that you are having with the TV. May we know the issues that you are having so we can make this a better experience for you?
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue:
With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
Turns off on its own
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV turns off when using steam items. And we've also lost sound a couple times and had to trouble shoot
No, I would not recommend this to a friendIssues just shy of 4 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was awesome at first. Family movie nights were no disappointment, but just shy of 4 months old and we are having issues. A few weeks ago I noticed that when we would select one of the smart apps such as Prime or Netflix the screen would freeze and go black for about 4 - 5 with no response to the remote. Then it would default back to original menu just to repeat this annoying black screen. I did everything to I could, I disconnected the power, shut off the TV you name it and still does this. Sometimes we just get tried of waiting for it to start and we just go watch TV in our bedrooms. Yesterday (9/27/2020) the settings menu appeared on the screen without being selected and the TV went crazy making strange sounds and freezing and scrolling through the setting menu by it's self. What the heck, this TV is such a disappointment.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Arturo, Thank you for the feedback on your experience with your X800H TV. This is usually not the case for our TVs nor the experience we want you to have. If your TV suddenly exhibits one of these symptoms: Slow, unresponsive or freeze, or randomly displays a menu, please make sure that the TV has the latest firmware update.
Ref: https://www.sony.com/electronics/support/lcd-tvs-android-xh80xx_x80xxh_x81xh-series/xbr-43x800h/downloads/00016759
If your TV has the latest firmware update, please perform a factory reset. Follow the steps on this link on how to properly perform a factory reset: https://www.sony.com/electronics/support/articles/00159487?model=XBR-43X800H/
If you're unable to resolve the issue, please reach out to us. May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
- Cons mentioned:Refresh rate
The motion rate is not what the TV actually comes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hertz is actually 60 , very dissatisfied with TV resolution and how bestbuy informed and confirmed with me múltiple times the YV had 240 motion , a hassle to return the TV my only option was to exchange for a more expensive TV and had no choice since i had already bought a mount for 85in
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, JOSE,
Thank you for choosing and purchasing Sony X800H Bravia LED Ultra HD TV.
We are sorry to hear that you’ve feel misinformed. The X800H uses Motionflow XR 240 motion rate technology to interpret 4 additional frames and keep the motion smooth and clear, providing fast-moving action sequences in sports and movies with lifelike clarity. The Native Refresh Rate of X800H TV is 60Hz.
We want to make sure you’re taken care of and help check on your TV and see if you have any additional questions to make your experience better.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
ok now
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after much turmoil. my product is ok. I had trouble with make order.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi casbro,
Thank you for sharing your experience with your new TV. We regret to hear your troubles with the order and were glad that its all good now. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony! - Kris
Licifer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is oaky but some time it go freeze i dont know y but still okay
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lucifer,
Thank you for sharing your experience with the X800H TV. While we're glad that you like the TV, we regret to hear that the TV is freezing intermittent. We'd like to help troubleshoot and isolate the issue by checking the source.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
Smart that is not smart .
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average Need to buy Roku to have access to my Spectrum broadcasting.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Fernando, Thank you for purchasing and choosing our Sony X800H. We appreciate your feedback about the TV not having the access to Spectrum. Many of the existing apps from the Google Play store can be downloaded to the Android TV. There are several hundred apps already available with a consistent flow of new apps being released for the Android TV platform.
NOTES:
The availability of Android TV apps is different depending on the country or region where the TV is being used.
Some apps may require that the TV has the latest software update installed.
To automatically download software updates, set the Automatic software download setting to On.
Hope this helps!
Regards,
Sam
Bad service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worst sevice ever I had to cancle for lack of delivery
No, I would not recommend this to a friendSony does not have damaged TV panels
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy any Sony TVs, if the panel gets damaged. Sony does not have nor make the panel to replace. So if the year is up via Sony no one can fix it as Sony does not make the panel nor is available.. So you are stuck with a damaged TV, how disappointing Sony is. Never again
No, I would not recommend this to a friendAwful stopped working after two years!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this tv. If you buy it get the best buy warranty. I had the tv for 2 years and it isn't working. Best buy will not cover it. Sony will not cover it. So I have an 85 inch piece of garbage, that I have to replace. I am hoping that best buy will dispose of it otherwise I don't know what to do.
No, I would not recommend this to a friendBad, Sony! Bad!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase 02/15.2021. On 02/15/2022 it would not turn back on. It died exactly 1 year later to the "T". Thankfully, I purchased the 2-year Geek Squad Warranty at that time and Best Buy made good on their warranty. Best Buy gave me a FULL credit toward a purchase of another much nicer brand. I used to like Sony... used to.
No, I would not recommend this to a friend