Customer Ratings & Reviews
- Model:
- XBR85X800H
- SKU:
- 6401046
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers value the 85" Class X800H Series LED 4K UHD Smart Android TV for its exceptional picture quality, large screen, and affordable price. Many customers rave about the stunning picture quality and immersive viewing experience, while others appreciate the generous screen size that provides an almost cinematic feel. The TV's user-friendly interface and reliable Sony brand also receive positive feedback.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use, Picture quality
This is the one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has this tv for 4 yrs and not a single issue. Great picture, great sound and easy to use.
I would recommend this to a friend delivered wrong tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy delivered the wrong T.V. and have been on hold over 2 days for over 7 hours and have talked to 5 different departments. DO NOT HAVE YOUR PRODUCTS DELIVERED BY BEST BUY!!! Will update when ordeal is over.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Catherine, We regret to hear that you received a different TV. We want to make sure that you’ve been taken care of by your authorized reseller.
May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Sony Model: XBR85X800H
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Power went out in TV after having it 45 days. Having issues with Sony Support to resolve the issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PSTRAU,
Thank you for reaching out to us. We're sorry to hear the issue that you are having with the TV. We'd like to take the opportunity to help and do the best possible for you. Please use this link as your guide if your TV does not turn on: https://helpguide.sony.net/tv/husltn1/v1/en-003/08-08_03.html
May we contact you and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Case:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
Sony 85 inch TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried adjusting picture quality, no luck! Only on black color you can see gray boxes. Maybe I have a defective unit. I will be returning the TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ShahabAC,
Thank you for purchasing the XBR85X800H. We regret to hear that you're having picture-related issues on the TV. This is not the buying experience that we want our customer to have. We'd like to help and make this a better experience. Please check the following below to troubleshoot and isolate picture-related issue:
Press the HOME button on the remote to display the menu screen.
If the issue is not happening on the menu screen, other external sources (such as cable or satellite box, internet video device, or other devices like a DVD player) or cable connections could be the cause of the issue.
Make sure that TV software is updated.
Use a spare cable to replace the currently used one and see if the situation will improve.
If the display turns to gray when watching a TV program, try to perform the following.
Perform a power reset by unplugging the power cord
Turn off the TV.
Unplug the power cord for two minutes, and then plug it back in.
Turn on the TV.
Verify if it resolves the issue.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
- Pros mentioned:Picture quality
Giant TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Giant TV at a great price. It's got a gorgeous picture and very small bevel, so it's all screen. The sound is great, too, so you don't need an external speaker for movie night.
I would recommend this to a friend Not recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended because sync doesn't works properly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sall,
Thank you for choosing and purchasing our X800H Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. We do apologize if the television is not syncing properly. The [Sync Menu] is primarily used to operate BRAVIA Sync-compatible devices from the TV. Press the (Quick Settings) or ACTION MENU button on the remote control, and select [Sync Menu]. If the [Sync Menu] is not displayed, change the items displayed in the [Quick Settings] screen and add the [Sync Menu]. For details, refer to the Using the Quick Settings page.
https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03_12.html
If you need further assistance, please email the below information to socialsupport@am.sony.com or call us at 1-800-222-7669. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
- Pros mentioned:Picture quality
85 inch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv the picture quality is amazing and the size caps it off
I would recommend this to a friend Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it like 2 years ago, just started glitching now. Not sure how to go about that but we loved it.
I would recommend this to a friendNo Doubt
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazed with the screen and colors. No doubt on my decision.
I would recommend this to a friendSony is the best!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is the best! I have had this TV for almost 3 years now and it runs real well!
I would recommend this to a friendPicture goes black and loose sound.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this T.V after BestBuy sales associate recommended it I should of done my research before I walked in the store, it would of saved me the hassle of trying to figure out what's wrong with it. To start off after owning it for about a month now while watching a movie the screen just turns black I then have to turn off or switch the channel several times to get the picture to come back (I can still hear the sound from the movie) a few times no sound or picture could be seen or heard. Second every once in a while I get this white pixilation in either the middle or of the center for a few seconds. Third sometimes it doesn't turn on I would have to depress the on button a few times. It's really frustrating for a top brand and a reputable company that knows tv's to have all these issues. If I can't correct these issues I will most likely return the TV such a shame I really like Sony products.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Angf8,
Thank you for purchasing and choosing our Sony X800H Smart TV.
We are sorry that you're having issues with your TV. This is definitely not the viewing experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a pleasant experience.
May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Sincerely,
Erin
- Pros mentioned:Picture quality
Falls short on promises
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice looking TV for the price. It has been troublesome for me however... I bought the 85" X800H in September. Now the Tampa TV stations are broadcasting in ATSC 3.0 the NextGen 4k TV tuner promised has still not appeared from Sony and no word on when. The TV software intermittently will freeze and the Android OS reboots. This usually occurs when changing TV channels but has also occurred using Apps. The Media Server App is very poor and typically cannot play any 4k format. I haven't had trouble with older formats, 1080p, 720p etc.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HarleyVrod,
Thank you for purchasing the XBR85X800H. While we're glad to hear that you like the TV, we regret to hear that you're having troubles with the unit. We'd like to help troubleshoot and make this a better experience.
Unfortunately, this model currently supports ATSC 1.0. Support for ATSC/NEXTGEN TV (ATSC 3.0) will be available to the XBR X900H series TVs through a future software update.
For TV freezing and rebooting, please follow the steps on link below to troubleshoot the issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-85x800h/articles/00159487
To enjoy 4K or HDR content on your favorite apps, please check the following below:
The required procedure depends on the content source and your TV.
Check if your subscription service support 4K. To enjoy 4K content with some services such as Netflix, you must subscribe to a specific plan such as a premium plan.
To enjoy 4K, you must select content that supports 4K (UHD). To enjoy HDR, you must select content that supports HDR (HDR10 or Dolby Vision).
If the picture setting of the streaming service app is not set to auto or high, you cannot enjoy 4K/HDR content at the best quality.
If your network is not fast enough, you cannot enjoy 4K/HDR content at the best quality. The required network speed depends on the service.
The required settings depend on the streaming service.
Please open this link with more information on experiencing high quality picture with your 4K TV: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-85x800h/articles/00245141
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
DEFECTIVE TV | DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony 85" tv died after 9 months of use, had warranty repaired died again after 8 months. Sony refused to repair it again due to out of warranty. DO NOT BUY!!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WAGS,
Thank you for sharing your feedback. We do apologize for any inconvenience this may have caused you. May we know the case number so we can review your file?
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Case number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
Just Shuts Off
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV just shuts off in the middle of watching. Absolutely annoying and very frustrating.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lesa, Thank you for the feedback on your experience with your X800H TV. We regret to hear you're having power-related issues with the TV. Let's try to isolate and resolve this issue by following the troubleshooting steps provided on this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-85x800h/articles/00032613
If you're unable to resolve the issue, may we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam