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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 334 reviews

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Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers value the 85" Class X800H Series LED 4K UHD Smart Android TV for its exceptional picture quality, large screen, and affordable price. Many customers rave about the stunning picture quality and immersive viewing experience, while others appreciate the generous screen size that provides an almost cinematic feel. The TV's user-friendly interface and reliable Sony brand also receive positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 334 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 85 inch TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for the prize, it’s the best TV on the market, it’s huge, it’s so clear and the features are amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Meyet,
      Thank you for this remarkable review! We're glad to hear that you found the best TV that suits your needs and expectation. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great Value & Quality for the Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is an excellent buy for the price on a larger screen TV. I am very satisfied with the picture quality and features even though it is not a most current model. Very easy to navigate inputs. Installation by Best Buy went like clockwork. This is my first try at a Sony because I have been very disappointed with other brands' (Samsung & Vizio very poor reliability) ability to last more than several years without malfunctioning.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeSLW, We're glad to hear you feel that the 85X800H is worth its price! Good to know you're very satisfied with the picture quality, ease of use, and overall features of the TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Sam Sony_US

  • Rated 3 out of 5 stars

    Annoying turning off

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV keeps turning off from time to time without any reason When is working I would say is average

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted a bigger tv for the living room and it turn out great. Great for low light watching and wonderful picture quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jrhle08, Awesome! We're glad to hear the TV fits perfectly in your living room and you appreciate the overall picture quality. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Spectacular Sony TV!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG, this Sony 85" TV is amazing! I have been a life long Sony customer and this is hands down the best one I have had yet. Crisp sharp video, simple set up (however you definitely need at least 2 people) and fantastic features. I just finished watching the Mandalorian S2, E2 and it was incredible! Thanks Best Buy for the great deal and free hassle free delivery.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SpeedyCarrera, That's awesome! We really appreciate you being a loyal customer and helping to share the word about us. We're thrilled to hear you're enjoying the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 85” 4K TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good tv. It’s a Sony! This 85 inch Sony 4k Tv is like your in a movie theater. Picture is very clear. I have a 60 inch Sony 4k tv in my bedroom too and they both have good clear picture. Never had a problem with Sony tv. Tried different brands of tvs but Sony TV is the best.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Butch21, Thank you for this amazing review! We're thrilled to hear you're enjoying your movie theater-like experience with your new X800H. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Sam Sony_US

  • Pros mentioned:
    Picture quality, Tv size

    Rated 5 out of 5 stars

    Amazing TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen size is just amazing, the 85inch fit perfectly in our living room, I only had to modify the stand a little bit because the feet of the TV need a large footprint. The Smart TV was easy to set up and works nearly perfectly with the google assistant, but so far I was never able to start Netflix directly with the assistant.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ralf, That's great! Good to know that the 85 inch X800H TV fits perfectly in your living room. We're glad you find it very easy to set up and it works great google assistant. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Sam Sony_US

  • Pros mentioned:
    Picture quality, Remote control

    Rated 5 out of 5 stars

    Great TV for a large room

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have purchased two of these for use in a small church worship room. the perform very well with wireless connectivity. i especially like the fact that Sony uses an Android 8.0 platform for the smart TV. Easy to connect. Picture quality is great! Hand held remote is really smart at configuring to associated devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hillbilly, That's great! Thank you for purchasing two X800H TV. We're glad to hear that both of the TV fits perfectly in your church and the WiFI connection works very well. And, good to know you like the new Android TV interface, picture quality, and the smart features of the remote control. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    85 inches of home theater

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this 85" to replace an eight year old 55" that we relocated to another room. This was the largest TV that woud fit in the space. It' like having a theater in your living room. Not too big and better picture than the movie theater. The speakers are pretty good for how small they are. But that doesn't matter since we installed a SONOS sound bar righ below it and the SONOS subwoofer right there also. TIP... PAY the service fee to have it installed!! The unit weighs 97 Lbs and is not easy to move around. It took three of us and we struggled.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Msinclair, Awesome! We're thrilled to hear the TV fits perfectly in your living room. Good to know you like the picture and sound quality as well. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Sam Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Sony 85" Class X80 H

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This large screen tv works great and delivers a clear picture. One issue that we have is with the our Sonos sound bar will disconnect from the sound feed for no apparent reason and we then need to reboot the tv. Other than that, we are very satisfied with this purchase. Price was fantastic and setup was simple. Mounted easily to the wall.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi notime2go,
      Thank you for sharing your experience with the X800H 4K TV. While we are glad that the TV works great and you are enjoying its clear picture and simple setup, it's unfortunate that you are experiencing sound issues on your sound bar when connected to the TV. We'd like to troubleshoot and isolate this issue to determine if this is caused by the TV or with your sound bar. May we know how is the sound bar connected to the TV? Is this issue happening when you are using the TV speakers? Is this issue happening from all sources? For the meantime, please open this link with troubleshooting guide for sound issues from an audio system connected to the TV: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-85x800h/articles/00137387

      May we contact you to help? If so, please email the below information to [email protected].

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the X800H:

      With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. We are sorry for the inconvenience and hope to speak to you to resolve this matter. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    So far , so good!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this TV for only a short time. So far I like it very much. It's great to have a large TV in the space we have (replaced a 70"). Very easy to use, good picture and plenty of apps.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TWick, Congratulations on your new X800H 4K TV! We're very pleased to hear you appreciate the size, ease of use, picture quality, and hundred of available apps of your TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Big Screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality of television is great. Video games display on television is excellent quality. Functions of television are very easy to use and it looks great after being hung on the wall with the hidden cords.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BestBuy,
      Wow! Thank you for an amazing review! We're thrilled to hear you are enjoying the great picture quality, great display when playing video games and ease of use with your new TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Larry

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the 85" big screen. Great picture from Sony. Still learning all the things I can do with it. Easy access to Netflix. Happy I got the Sound Bar with it. Surprised I couldn't get it delivered!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TV4me, Thank you for the 5-star rating! Glad to hear that you are happy with the TV! With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback and choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality, Tv size

    Rated 5 out of 5 stars

    Huge tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of my best tv so far. Used to have bravia 70inch. Great picture quality and sounds for an 85 inch. Great price too. My family is enjoying watching movies feels like you’re in a movie theater.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Roland, Great! We're thrilled to hear that you feel the X800H is the best TV in its price range
      Good to know you're enjoying the picture quality as well. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback! -Sam Sony_US

  • Pros mentioned:
    Picture quality, Remote control

    Rated 5 out of 5 stars

    85 in tv in family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tvs has a good picture for the price and the remote is eazy to use I like the talk to option and smart features are easy to use also and there are a good amount of differnt apps you can add

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JPS99, Awesome! We're glad to you're enjoying the amazing picture quality, user-friendly remote and smart TV features. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Quite literally my Best Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is absolutely and quite literally breathtaking. Having never seen an 85” tv in person (also I’m from a country that uses the metric system), I ordered this online thinking that, 85” doesn’t sound much bigger than 75”. Well I can confirm that this is certainly not the case. This tv is gigantic. When they carried in the box I think I literally gasped out loud. The picture is crisp and bright. Best not to sit too close to this one, your retina’s will literally burn. The sound is clear and movie theater quality. Also, playing games like assassins creed from my laptop on this tv takes it to a whole new level! All around I give it 5/5 stars!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nikki, Thank you for the awesome review! We're thrilled to hear you're enjoying the excellent picture and movie theater sound quality of your new 85X800H. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Sam Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Fantastic picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, enormous detail. Android tv is easy to use and navigate. No trouble using the apps or adding what I want. Helluva deal for this enormous beast :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Juanm, That's great! We're thrilled to hear you appreciate the picture quality, ease of use of Android TV interface as well as installing additional apps to the TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Very nice tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality, sound is good as well. It was easy to install and get everything running. Very happy with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mark,

      We are glad you are happy with your purchase. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    A great value and excellent TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is outstanding!! Sony made the right move going with Android instead of a proprietary smart TV solution. The picture quality is very good, crisp and clear. The Best Buy staff did an outstanding job from the purchase through the loading of the TV on my trailer, and it does take a trailer to move this beast! A big SUV will not work, nor will a pickup truck because it must be transported on it's edge - just think of those rolling billboard trucks and you will get the mental picture of what I mean.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonB, Thank you for sharing such an excellent shopping experience. We appreciate your amazing review of the X800H. You made the right choice with this TV! We're happy to hear those positive remarks and you're enjoying the outstanding picture quality. Thank you for purchasing our X800H LED 4K Ultra HD Smart Android TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for giving the product a perfect rating and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Sony 85

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great TV. I replaced a 75 inch Sony Bravia that replaced a 60 inch Bravia. Great Picture, easy to set up. The Bose controller worked without having to re-programing as did the other components.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bobby, Awesome! We're glad that you like the picture quality and ease of setup. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Thanks for choosing Sony! Erin Sony_US

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