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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 763 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers highly value the 85" Class X80K LED 4K UHD Smart Google TV's exceptional picture quality, citing its vibrant colors and cinema-like viewing experience. The TV's ease of use and competitive price point are also frequently praised. While some users noted the weight and a less-than-intuitive remote, the overwhelmingly positive feedback centers on the impressive display and user-friendly interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 763 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great price, good quality TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit for my entertainment center area. Good picture quality and sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CheriE,

      That's great! We're glad to hear that you like the picture and sound quality of the TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Highly recommend!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV!! It’s a favorite for football season.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture, easy set up, good sounds. Overall a good buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LindaS,
      That's awesome! It's nice to know that you were able to setup your new TV easily and enjoying the amazing picture and sound quality of it. Thank you for your feedback and for choosing Sony! - Marco Sony_US

  • Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Slow and tv control only last a week

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv but little slow the remote control only last a week after purchase.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alexio,

      We are sorry to hear that your TV is slow and you are having an issue with its remote control. This is definitely not the customer experience we want you to have. To isolate and hopefully resolve these issues, you can follow the suggestions below:

      - Turn off the TV unplug the TV power cord (mains lead) from the electrical outlet. Wait for 2 minutes, and plug the power cord (mains lead) back into the electrical outlet. Turn on the TV.
      - Perform a software update to improve its performance: https://helpguide.sony.net/tv/jusltn1/v1/en-003/08-01_02.html.
      - Visit this link for more steps to isolate the issue with the remote control: https://helpguide.sony.net/tv/jusltn1/v1/en-003/08-07_01.html.

      We appreciate your 4-star review, despite the issues you are having. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast.

      We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.

      Sincerely,
      Vincent Sony_US

  • Rated 5 out of 5 stars

    Average

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture could be more vibrant but still good value for money

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony 85" Smart TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is far better than Samsung similar model/price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LaeequnnisaS,
      You definitely made the right choice! It's nice to know you like the picture quality of your Sony TV. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    My Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with this tv. Setup was very easy, even for me. We have vizio, samsung and lg tv's. This one has a remote that is much easier to use/learn (for me) than the others.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BobP, we're glad you are happy with your new TV! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All service and support was amazing, easy to buy, arrived on time it was from the beginning to the end an excellent experience

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OrlandoB,
      Thank you so much for such a great review! We're glad to hear your enjoyable shopping experience. We are committed in providing our customers with the greatest experience possible.Thanks for purchasing our Sony X80K TV! Enjoy watching! - Kris Sony_US

  • Rated 5 out of 5 stars

    Love

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the tv the sound the picture everything i ask for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful picture show!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Television I purchased. I used to hardly watch TV but since I bought this TV I watch it any time I get a chance.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SiminD, we're glad you love your new TV! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took less time than expected. They were very clean. That I mean they picked up after themselves, took the old TV away, and even put a 2nd TV up for me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KendallP, We are glad to hear that. It's great to hear that you were assisted well by our local dealer. We are also happy that you like your new Sony BRAVIA TV. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product,great price,great service.happy to recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Our BIG screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice picture for our sporting events and movies.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JimBomersback, We are glad that you now have a great smart TV for sporting events and movies. We always strive to deliver the best picture and sound quality with our TVs. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thank you for your purchase. Enjoy your movie nights! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Had the same prior but kids through something at the screen. Bought same model comparison Tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Craig,

      Thank you for the purchase! We're glad to hear that you like your new Sony TV! Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    mr

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good for the price, easy to navigate, will recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello FrederickC, We appreciate your feedback. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Sony tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, good definition and easy to navigate. The only bad thing was the delayed to get the tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SalvadorM, Awesome! We are glad to hear that you are happy with your new TV! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to get an OLED TV but I really like this one . Make sure you get a great sound bar with this tv and won’t regret. Picture is clear and big !!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nick,

      Thank you for the 5-star rating and we're glad to hear that you like the picture quality of the TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Nice tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv. Just wish it had apple music available. I realize only certain brands can have the option.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sammy,

      Thank you for the review and we're glad that you like the TV. We do apologize for the inconvenience. As an alternative, you can use the Apple AirPlay of the TV for AirPlay Audio. Check this article for more details.

      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x80k/articles/00240540

      Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Supper Great picture! This tv was easy to set up and I world but again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Prissy,
      Fantastic! We're thrilled to hear you love the great picture quality and easy setup with your new TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. WE are looking forward to your next purchase. Thanks for choosing SONY! - Kris Sony_US

  • Rated 5 out of 5 stars

    TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a great experience i had all the help in the world and all my questions were answered and i will definitely be back soon

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZMMLL,

      Awesome! We're thrilled that you were assisted professionally. We hope you also enjoy this amazing TV. Thank you for choosing Sony!

      -Ralph Sony_US