Customer Ratings & Reviews
- Model:
- KD85X80K
- SKU:
- 6501505
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the 85" Class X80K LED 4K UHD Smart Google TV's exceptional picture quality, citing its vibrant colors and cinema-like viewing experience. The TV's ease of use and competitive price point are also frequently praised. While some users noted the weight and a less-than-intuitive remote, the overwhelmingly positive feedback centers on the impressive display and user-friendly interface.
This summary was generated by AI based on customer reviews.
warranty sucks
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this TV for 1/2 year and a line appeared across the top ,so I called Sony and they said they would have to replace it but they no longer make that model. Then they said they would replace it with with a comparable model. Well the comparable model has a terrible picture and only half of the refresh rate (60htz mine had 120htz) DO NOT BUY A SONY TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RandyR,
Thank you for the review and we do apologize for the inconvenience. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Out of Box Failure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, the TV was an out of the box failure. Lasted less than a week and then began to flicker and then went blank. Went through all the tech support suggestions, but it just failed. Geek Squad was on it with the information needed to talk to the MFG about the product and get it resolved. Great job Geek Squad.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sean,
Thank you for your time writing this review. We're sorry to hear what happened on your X80K TV. This is definitely not the buying experience we would like you to have. Your needs and satisfaction with our product is our top priority. It's nice to know that your dealer/Geek squad are helping you out resolved the problem with the TV.
We'd also like to make sure that you are taken care of. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Verygood gooooooood gggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggg
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luis,
Thank you so much for a perfect rating! We're really happy you like your new TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Kris
Regrets
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase this tv on July 31st and it was delivered on 8/2/24 It work good till 8/23/24 then wifi stop working best buy and sony didnt do nothing I end up buyin a apple tv i order to work Best buy and sony F-ed up
No, I would not recommend this to a friendSony review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software issues after just a week. Sending it back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RonC,
Thank you for reaching out to us and we do apologize for the inconvenience. This is definitely not the buying experience we want you to have with us. If you still have the TV, allow us to help troubleshoot and resolved the issue. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Tv didnt last a year
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the tv in march of this year and out if no where the tv just stopped turning on went through customer service and they just said they gone give me a refund which im sure will tske 2 months
No, I would not recommend this to a friendTv install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Guys were fast and efficient in installing my new tv
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeithP, That's awesome! We're very happy to hear you had such an amazing customer service experience and thank you for purchasing the Sony X80K. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! -Sam
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the quality of the picture. Would not recommend.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NicoleR,
Thank you for your time writing this review. We are sorry to hear if the picture quality of your X80K TV did not live up to your expectations. Allow us help make this a better experience. Please make sure that the TV software is updated as it includes key features, applications, bug fixes, and feature improvements.
The picture quality may vary depending on the source, connection, device, and content you are watching. However, this TV has picture settings which allow a wide array of changes to color, contrast, motion settings, and brightness that can improve the viewed content on your TV. You may try some solutions on these links below with appropriate settings on how to enhance your viewing experience and how to experience high quality picture with your 4K Google TV:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x80k/articles/00263533
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x80k/articles/00245141
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
STAY AWAY!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE on the 2nd replacement, Sony is horrible, weeks without a TV. Sony won’t extend the warranty. I will NEVER buy Sony products again. TRASH
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JillianB, we regret to hear that you're having an issue with your 2nd replacement TV. This is definitely not the news we'd like to hear from you. Sony values our customers feedback and is always striving to provide the best experience possible. With that said, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number:
Additional Information regarding your experience with the X80K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Dont waste your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got scammed TV looks nothing like what it does on display and because I bought it open box I had to buy my own remote and power cord TV is not worth the money
No, I would not recommend this to a friendSony 85 inch TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one we bought only worked for about 5 days and then the screen went grey. Exchanged it for the same one and it only last 2 hours and had a blue vertical line and a red horizontal line.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NNHH, We're sorry to hear about your TV. This is definitely not the experience we wanted you to have. Kindly check the link below : https://www.sony.com/electronics/support/articles/00200862?utm_source=glean There are steps that can help you with your concern.
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
- Pros mentioned:Picture quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, beautiful picture. Easy to operate, ❤️
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LajuannaB, Great! We're glad that you like the picture quality and ease of operating your TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! Erin
Not good as expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality not good. I though sony is good so i update from LG Dont buy
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hardik,
We regret to hear that you are not satisfied with the TV. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the TV is up-to-date. You may find this link helpful:
https://www.sony.com/electronics/support/articles/00028577
Picture quality may vary depending on the source content. You do have the option to adjust the settings of the TV to fine-tune the picture quality to your needs. For more information, please refer to these links:
https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_01.html
https://www.sony.com/electronics/support/articles/00245141
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Broken
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was broke when I took it out of the package. I took it back
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KevinO,
Thank you for your time writing this review. We're sorry to hear that you received a defective unit. This doesn't happen often and definitely not the buying experience we want you to have. All Sony products are manufactured to the highest level of quality control for the specific features for any model before distribution for sale. Please contact your dealer/BestBuy if there are damages or defects with your unit for exchange. We do apologized for any inconvenience caused. Thanks again for shopping Sony. - Kris
- Pros mentioned:Picture quality
Going Big
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.4K. UHD. HDR. 120Hz refresh rate. 85" AND it's a Sony. All for $999.99! An absolute value. Excellent picture quality and even decent audio from the TV alone but added the Sony HT-A5000 Sound Bar (also on sale) for a truly impressive system at a bargain price. Also, Best Buy's delivery of this 100 pound beast was excellent as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardS, Thank you for the positive review! We're glad you like the overall value, excellent picture, decent audio, and overall performance of your Sony X80K. And we're very happy to learn that you added the Sony HTA5000 for a truly impressive and immersive viewing experience. Thanks for choosing Sony! -Sam
- Pros mentioned:Picture quality
85 inch Sony tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's and amazing buy, size is amazing, picture quality is amazing. You have crunchyroll on it. Sound quality top of the line. You get a lot for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YamilR, Thank you for the great review! We're glad to hear you like the size, amazing picture and sound quality of your Sony X80K. Thanks for choosing Sony! -Sam
- Pros mentioned:Picture quality
Comment by consumer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was a very good one, containing qualities that one would desire in a TV such as being large in size, good quality in sound and images. Overall I am very satisfied with this product! But for now I will keep this at four stars as I have only been using it for only a month.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WilsonS, That's awesome! We are thrilled to hear that you are very satisfied with the overall quality of your new Sony BRAVIA X80K smart Google TV. We appreciate your time and feedback. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Picture quality
120hz at 85!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic tv! 120hz at 85 inches is beautiful! Gaming has been a pleasure since adding this tv to our home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephC, We are thrilled to know that you now have a fantastic smart Google TV. You chose the right TV brand and the X80K is perfect for gaming. Thank you for your purchase. Enjoy your games! Vincent
- Cons mentioned:Wall mount
Sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think this a great TV. The only problem I found was when i was removing the screws to hook up the wall bracket. 2 of them were very tight. I almost stripped out the heads. Luckily I had different size Philip head screwdrivers and managed to get them out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndyK,
Many thanks for the 5-star rating! We're glad to hear you like your X80K TV. Sony strongly suggest that the installation of your TV on a wall be performed by qualified professionals. For more information about mounting the TV to a wall, please check this link:
https://www.sony.com/electronics/support/articles/00124300?utm_source=glean
We appreciate your feedback and thanks again for purchasing Sony! - Kris
- Pros mentioned:Picture quality
Amazing TV & Good Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best living room TV we have ever purchased. Also, The Speaker and the Soundbar make a tremendous difference to the sound quality. It's really good to stream or watch movies with because you can download any app that you stream with by using the Google Play Store app that is built into the software.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deborah,
Many thanks for the 5-star rating! We're really glad you found the best TV that perfectly matches your living room. Nice to hear your enjoyable viewing and streaming experience with your new TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! - Kris