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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 763 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers highly value the 85" Class X80K LED 4K UHD Smart Google TV's exceptional picture quality, citing its vibrant colors and cinema-like viewing experience. The TV's ease of use and competitive price point are also frequently praised. While some users noted the weight and a less-than-intuitive remote, the overwhelmingly positive feedback centers on the impressive display and user-friendly interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 763 reviews
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    An Uphill Challenge Worth Climbing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the TV, great picture quality and an excellent brand name. However, the TV does not come with user instructions and there's a learning curve for its use. The remote is difficult to learn and will require some time to find all of the TV's capabilities, which can be very annoying. I did use YouTube to find some of the capability and settings, but don't expect them to be easy either. As for mounting the TV, the cable inputs and power cords are at opposite ends of the unit, you need to get an extension cord to run all the cables together behind the wall. And worse, given the design flaw for the input connectors, mounting it flat on the wall makes it nearly impossible to access the input connectors that are behind the TV and parallel to the edge and not at the bottom of the TV. Trying to put your hand behind the set to reach the inputs is hard and you may have to unmount the TV to access them, which is a real challenge. Overall, once you get to know the remote and the various menus and setting, you will have a very rewarding experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseM, Thank you for your review. We are glad to hear that you are happy with your new TV. For more information and features of your new TV, please check our help guide link: https://helpguide.sony.net/tv/jusltn1/v1/en-003/index.html

      Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality, Tv quality

    Rated 5 out of 5 stars

    Sony - 85" Class X80K LED 4K UHD Smart Google TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have a 43" X85K, and also two 85" Class X85J's. Sony all the way. This is a great tv at this price. Unboxed and set her up last night. Looks terrific. Pretty standard Sony setup except this one has a cool audio calibration I don't remember on the others. You'll almost need your lawyer to click through all the agreements but you can not agree to most of the data collection stuff from Google and Sony. We have it standing on a console, and the stands on this are different than the 75" so if upgrading, make sure you measure carefully. Always happy with Sony's TV quality and if you are an Android user Google TV makes it a no-brainer every time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HomeOfficeGuy, Thanks for sharing your experience and we are glad to hear that you are always happy with the quality of Sony BRAVIA TVs. We always strive to deliver the best picture and sound quality with our TVs. Your continued support means so much to us. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Ease of use, Picture quality, Price

    Rated 5 out of 5 stars

    Sony - 85" LED 4K is an amazing TV

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Picture is crisp and clear, and the 4K is amazing. Easy to set up, and download new widgets for watching programs. Great Price for this TV! Delivery drivers were professional, and very helpful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyTV,

      Thank you for reaching out to us today! We're always happy to hear from you. We appreciate the 5-star rating and we're glad to hear that you like the clear picture quality, easy setup function and price point of the TV. We're also happy to hear you had a great experience with our customer service. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Awesome TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for 1300. Great a TV and much brighter than expected after reading reviews around. This has the exact same specs as the 85k when you get the 85” so it’s a steal. You get 120fps and brightness like it. Just minus the vrr on this one

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cind,

      You made the right choice with the Sony X80K! We're glad that you are enjoying the picture quality of the TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony 85”

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality makes the movies look really realistic true recommend its perfect size easy to install

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CesarR,
      Fabulous! It's great to hear your enjoyable viewing experience with your X80K TV. We are committed in providing our customers with exceptional products and greatest experience possible. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV would buy again and I knew her version in

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Call your TV is great I would recommend it if you are looking for a TV with bright picture great 4K resolution Google TV with third-party app downloading which is nice can't get that on webos or Roku Google TV is the way to go if you're wanting in the most out of your TV when it comes to downloading apps I would definitely buy the TV again in an updated version in the near future only only downside that I have seen is that the TV freezes up when you have too many things downloaded there's quite a bit of room on there for apps but just like anything else when you start downloading more than what the device can handle it starts freezing up and going slow other than that not a problem

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    85 inch Google TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV back in 2022 and still have it as of today. I would recommend this beauty to anyone who wants to have a cinema-like picture and surround sound type of feel. I am still amazed at the size and how well it makes our living room stand out. When we invite our family and friends over for game nights, they are immediately drawn in by great quality that you receive from the Google TV.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great quality for the price.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for the price. The refresh rate is good for quality gaming. Picture is excellent. VERY easy to set up and use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ScotM, Awesome! Thank you for this wonderful review of your 85" X80K. We're thrilled to hear you are enjoying the excellent features and amazing 4K HDR picture quality of this TV. Glad to know you find it easy to setup and use. Thank you for the 5-star rating and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great TV!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is super clear, with a solid refresh rate. Colors are vivid and bright! Would highly recommend for anyone looking to upgrade!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AMAN, Thanks for sharing your feedback. We are glad that you like the picture quality of your new Sony BRAVIA TV. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Big and bright

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big and bright all i need. I was unable to decide what to buy samusng or Soney. Hopefully there was an best buy employee who help us choose the right one.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuanF,

      You made the right choice with the Sony X80K! We're thrilled that you like the size and picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Price
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Really Big TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice, really big tv. At 100 pounds, plus the mount, make sure you have plenty of help if your hanging it. This is a great series of tvs. Great value for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Soileack,
      Thank you for the 5-star rating! We're glad to hear your investment with your new TV is worth it. For product protection and safety reasons, Sony strongly recommends that the installation of your TV on a wall be performed by qualified professionals. For more details about mounting TV to a wall: https://www.sony.com/electronics/support/articles/00124300

      Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Immersive Entertainment Redefined: Sony 85” X80K

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an avid cinephile, upgrading to the Sony 85” Class X80K LED 4K UHD Smart Google TV has been a game-changer for my home entertainment experience. First and foremost, the picture quality is nothing short of breathtaking. With its 4K UHD resolution, every scene comes to life with stunning clarity, vibrant colors, and deep contrast. Whether I’m watching a blockbuster action film or a nature documentary, the visuals are truly immersive, pulling me into the heart of the action. The size of the 85” screen is simply impressive. It fills my living room with cinematic grandeur, making me feel like I have my own personal theater right at home. The expansive display is perfect for hosting movie nights with friends and family, delivering an unforgettable viewing experience for everyone. In terms of performance, this TV delivers on all fronts. Whether I’m streaming high-definition content, gaming, or watching live sports, the X80K handles it all with ease, thanks to its powerful processor and advanced technology. Overall, the Sony 85” Class X80K LED 4K UHD Smart Google TV has exceeded my expectations in every aspect. From its stunning picture quality and expansive screen size to its smart features and sleek design, it’s truly a masterpiece of home entertainment technology. If you’re looking to take your viewing experience to the next level, look no further than the Sony X80K.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZarinaS, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Perfect TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite TV for my bedroom, I love the colors, internal software and the sound quality

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Fantastic TV!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony is the best! Perfect color, rich sound! Easy to use. The only thing is that it needs an illuminated remote control.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TerryZ,
      Thank you for your time to share your review with us! We're delighted to hear your satisfaction with the vibrant colors, superb sound, and ease of use with your X80K TV. We appreciate and taken note of your feedback with the supplied remote. Your insights are important to us as we work to meet and exceed your expectations. Thanks again for purchasing Sony! - Kris Sony_US

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Size is great for the large wall I have. Can’t beat the price, size, and 120hz

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Robocop911,
      Awesome! We're really glad you like the great size, reasonable price, refresh rate and how your new TV perfectly fits into your wall. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Great overall tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv. Definatly heavy at over 100 pounds but works great. Love the picture. Ive only had one issue and thats sometimes when turned on it will not play sound through the tv box till I unplug the hdmi and plug it back it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scorch,
      Many thanks for the 5-star rating! We really appreciate that you love the incredible picture quality of your KD85X80K. However, we're sorry if you are encountering some issues with the TV. Let's work together to troubleshoot and resolved the issue:

      For optimum performance, please make sure that the TV software is updated as it includes key features, applications, bug fixes, and feature improvements.

      We recommend first starting with a power reset of your devices that can possibly resolve the HDMI signal issue, and then check your cable connections. You may refer to this link with troubleshooting steps if there is no audio or video signal between a device and the TV:
      https://www.sony.com/electronics/support/articles/00282213?utm_source=glean

      May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
      Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV good investment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    recently purchased the Sony 85-Inch 4K Ultra HD Smart TV, and it has completely transformed my viewing experience. The sheer size of the screen is impressive, and it creates a truly immersive experience, making movies, sports, and gaming incredibly engaging. Picture Quality The Sony 85- Inch 4K Ultra HD Smart TV is a fantastic investment for anyone looking to upgrade their home entertainment system. Its combination of superb picture quality, smart features, and solid audio performance makes it one of the best large-screen TVs on the market. While it's a bit pricey, the quality and features it offers justify the cost. Highly recommended for those who want a premium viewing experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuziaC, You've made an excellent choice! We're thrilled to hear you're impressed with the superb picture quality, smart features, solid audio performance, and massive screen size that creates a truly immersive experience. We appreciate the recommendation and thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great buy for a TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, i love it. I bought two of them and will be buying another soon. I was surprised of the price at $999.00. I'm very pleased with the ease of use, picture and sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarcusBannister, Choosing this TV will definitely be worth it! Thanks for purchasing couple of our X80K TVs. We're really happy to hear that are very satisfied with the ease of use and excellent features of this TV. We always strive to deliver the best picture and sound quality with our TVs. Thanks for leaving us such a wonderful review! Our team will definitely be happy to read what you wrote. We look forward to seeing more of your reviews in the future. Enjoy! -Jess Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Very Nice TV for the Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You'll need to feed the TV high quality signal to bring out the best. Minimal tweaking needed right out of the box to optimize color, brightness, contrast, etc.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the 5-star and review, Mario. You definitely made the right choice with this TV. We're glad to hear that your investment is worth it. We appreciate pointing out the special preparation for viewing pictures in 4K resolution with higher quality. We always strive to deliver the best picture and sound quality with our TVs. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony Bravia 85 inch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic, The picture is great. It is easy to use. Make sure you have plenty of help when hanging if you decide to mount. It would be very difficult to do by yourself

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CodyH,
      Terrific! We're extremely glad that you are enjoying the amazing picture quality and ease of use with your X80K TV. Sony strongly suggest that the installation of your TV on a wall be performed by qualified professionals. For more information about mounting the TV to a wall, please check this link: https://www.sony.com/electronics/support/articles/00124300?utm_source=glean

      Thanks again for purchasing Sony! - Kris Sony_US