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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 737 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the picture quality, large screen, price, and easy setup of the 85" Class X85J Series LED 4K UHD Smart Google TV. They describe the picture quality as amazing, with great colors and clarity. Customers also appreciate the large screen size and find the TV to be a great value for the price. They also mention that the TV is easy to set up, with one remote controlling everything. On the downside, customers are negative about the durability, weight, and warranty of the TV. Some customers have experienced issues with the TV breaking after a few years, while others find it to be too heavy. Additionally, some customers are disappointed with Sony's warranty policy, which they feel is too short.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 737 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love the TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is amazing. It is a high end tv and with it comes the price. If you’re willing to look past the price everything else is worth it. I will say I think my only true complaint is that the user interface “Android” could be a bit more refine. However, it is not bad.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello elfontheshelf, We are thrilled to hear that you love your new Sony BRAVIA 4K smart Google TV. We always strive to deliver the best picture and sound quality with our TVs. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Large and clean

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Natural color, good Sony quality 85” TV. Large and clean.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyTV,
      Amazing! We're glad to hear you like the amazing color, big screen and over-all quality of your new TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony 85 inch TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and sound and very user friendly. Very pleased!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Greg, thank you so much for the 5 Star review! We are really thrilled to hear you are happy and satisfied with the exceptional picture & sound quality of our 85" X85J. We are also glad you find the interface of this TV easy to use.

      Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Thumbs up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good TV, very easy to use and set up. Great picture.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Luis,

      Thank you so much for the 5 Star review!

      We are truly happy to hear you are satisfied with the outstanding picture quality, ease of setup & use, and overall performance of our X85J.

      Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Sony 85”

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, wonderful speeds! Bright and vibrant colors

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there! Thank you so much for your positive review! We are extremely pleased you are satisfied with the exceptional quality, beautiful picture, and fast processor of our X85J.

      Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Movie theater in the house

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely pleased with my purchase and setup! Great picture, it's like having a movie theater in my home, the picture is that big and clear. Everyone who's seen the TV is jealous and spoiled at the same time, commenting that they will now have to buy a bigger TV. Great job hanging it on the wall by the Geek Squad, very happy..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MCF58, Thank you for this amazing review of your KD-85X85J. It's really nice to hear you are satisfied with your purchase and you're having an enjoyable watching experience on your new X85J. You’re now able to enjoy immersive, engaging cinematic experience in your home. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    Very happy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it works very well would by again maybe go bigger

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very good TV - Great Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV - sound is just amazing - only complain I have is every time I turn on I need to press Tv button on remote to turn my Apple TV I connected to this Tv - in LG TV whatever was default HDMI port , it used to come up automatically , not a big deal but it is good to have to avoid that extra click.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Desai, Thank you for the 5-star rating! We're glad you like the sound quality of the built-in speakers of this TV. Please make sure that the Bravia Sync function is turned on and the [TV auto power on] is enabled to make sure that the TV turns on and goes to the Apple TV input when you turn on your Apple TV device.
      Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    My Sony Rocks!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a great deal on a great tv. It’s so clear and colorful it’s as if I’m not even watching tv but just a bystander in real life. My cable, all my streaming services , and favorite apps are all right at my fingertips. So glad I purchased. Sports are my thing and I’ve never viewed them like this before.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zonk, thank you so much for sharing your incredible experience with our X85J. We are truly happy to hear that it suits your needs and expectations!

      Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Get TV purchase/installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV fits the intended space perfectly and the viewing distance is also just right. The picture and all associated features are really great. The value for the price paid is also a big plus. Best Buy sales associate was very helpful and the tech team did a great job on the installation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Happy,

      Very nice! We're glad our customer service representative were able to help you out. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing image TV with great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this 85* Sony TV and the picture is amazingly clear, the sound sound is also great with lots a great feature that other TV set does not have. I also recommended this to my best friend and he also bought the same TV set. highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maraure, Perfect! We're glad that you are enjoying the picture and sound quality of the TV. The smart, powerful, and the beautiful, BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing SONY. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    We Love our Sony 85” TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’re loyal Sony TV fans, and this TV is the Best TV. No sound bar needed with the under the TV speakers. The quality, color, clearness, and brightness of our Sony 85” TV is breathtakingly Beautiful and perfect. We love our new Sony 85 Class X85J, and we highly recommend this Tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JessF, Great! We're glad that you are enjoying the picture and sound quality of your new TV. We also appreciate you being a long-time Sony fan. This smart, powerful, and beautiful TV is designed for all your favorite content. The BRAVIA X85J 4K HDR LED TV is powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great television. Everything functions as it should. The picture quality is great. The sound with just the television speakers is surprisingly good. Still going to hook it up to our surround system. I really dont know what else to say other than it is awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Televisionbuyer, Fantastic! Good to hear you like great picture quality, built-in speakers, and overall features of your Sony X85J. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Size does matter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new 86" Sony TV. The picture clarity is amazing and the large viewing area,Living room theatre remarkable. We had the boys from Geek Squad deliver and set it up for us. They did a wonderful job. We added a Sonos sound bar for theatre sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fantastic, Amazing service! We're also glad that you are enjoying the clarity and large viewing area. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    85 TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture and easy to use and control, sorry do not work directly with alexa

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Rojo,

      Thank you for your review. While we are thrilled to hear you are satisfied with the beautiful picture quality, ease of use, and user-friendly interface of our X85J, we are really sorry you are encountering an issue when using this TV with Alexa.

      Let's try isolate and fix the problem by following the steps provided on the links below:
       https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x85j/articles/00178982
      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x85j/articles/00178939
      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x85j/articles/00178980

      Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.

      If this does not help, please email us at socialsupport@am.sony.com with the following details so we can best assist you.

      Name:
      BestBuy Username:
      Model Number:
      Issue:
      Telephone Number:

      Thank you so much for your purchase and for choosing Sony!

      Best regards,

      Romeo
      Sony Social Support Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome audio and video

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first 85" tv. Have seen 85" tv at many of friends', and though all of them had good video, the sound was always bad unless they put soundbars. However, this Sony just has awesome sound really out of the box, no sound bar needed. Just AWESOME!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hey Anshu,

      Thanks for commenting! We are truly happy to hear you are satisfied with the incredible picture and sound quality of our KD85X85J.

      Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.

      Thank you so much for your honest review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV but I think HDR is causing me issues

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is excellent and it fits well in the space it was designed for. The only problem I'm having is the occasional burst of green "artifacts" on the screen. This was with HDR enabled from my AppleTV. Not sure if this is due to the cables I'm using or something else. I disabled HDR and I don't see it as much. Besides that I'm impressed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sony85TVReview,

      Thanks for commenting! We are extremely pleased to hear you are happy and satisfied with the exceptional picture quality of your new 85" X85J. We are sorry if you are encountering an issue when playing HDR content. This behavior has been brought to our attention, and we are looking into performance improvements in a firmware update.

      In the meantime, please try the following to isolate the issue:

      1. On the TV remote control, press the (Quick Settings) button.
      2. Press Enter to open the Settings menu.
      3. Select Display & Sound → Picture → Motion → , and then set CineMotion to Off.
      - Make sure to use a Picture mode other than Vivid mode.
      4. On the Apple TV, go to Video and Audio screen → Match Content → Match Frame Rate → set to ON

      And for product updates and announcements, you may visit our support website periodically:
      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x85j/downloads

      Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.

      Should you need further assistance, please email the below information to socialsupport@am.sony.com.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the X85J:

      We appreciate you and thank you so much for choosing Sony!

      Best regards,

      Romeo
      Sony Social Support Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great 4k tv and has an amazing picture quality. I have always trusted Sony products because they have always made superior electronics like the CD player in my car as a teenager or the Walkman’s cd and cassette. The audio on this tv is also amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Great,

      We are glad you like the picture quality of the TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. We appreciate the loyalty and thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV. CLEAR Picture

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. The image is so crystal clear. This was an upgrade from our previous LG 75" and this Sony is FAR better. I've never owned any Sony items prior and this one has me leaning more to Sony than Samsung.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rhermes01, We're happy to hear that you are enjoying the picture quality of your new TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Price, Tv size

    Rated 4 out of 5 stars

    Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV! Very happy with the product and very affordable for an 85”.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jrock,

      Thank you for the positive feedback and we are glad you're happy with your purchase. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for supporting Sony and enjoy your TV!

      Regards,
      David Sony_US