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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 737 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the picture quality, large screen, price, and easy setup of the 85" Class X85J Series LED 4K UHD Smart Google TV. They describe the picture quality as amazing, with great colors and clarity. Customers also appreciate the large screen size and find the TV to be a great value for the price. They also mention that the TV is easy to set up, with one remote controlling everything. On the downside, customers are negative about the durability, weight, and warranty of the TV. Some customers have experienced issues with the TV breaking after a few years, while others find it to be too heavy. Additionally, some customers are disappointed with Sony's warranty policy, which they feel is too short.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 737 reviews
  • Pros mentioned:
    Picture quality, Tv size

    Rated 5 out of 5 stars

    85" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the 85" TV. Picture is great and all of the SMART functions. DOn't have to use the Roku anymore, built into the TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi boys, You're right, no need for Roku anymore. You can get all the available apps downloaded into your TV through the Google Play store. Also, we're glad to hear that you love the picture quality of the 85 inch X85J Series model. It's powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony yay!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought this tv a year ago”upstanding “ for example if the movie is low resolution the tv enhances the color amazing feature for sure..two thumbs up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. When I buy another TV it will be this one!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Dave's Man Cave Television

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy the ease of navigation, the rich colors on the screen and especially how it looks in my man cave

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaveK, Awesome! We're glad to hear that you've already mastered your TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Great, affordable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for value love watching movies on this huge screen, with very affordable price for quality of image

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dana, Thanks for the feedback. We're glad you're enjoying your TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this TV. Picture is amazing, easy to use and the refresh rate allows for smooth movie and sports viewing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Knoxville,

      Thanks for commenting! We are truly happy to hear you love your new 85" X85J. We are also delighted you are satisfied with the ease of use & amazing refresh rate of this TV for a smooth viewing experience.

      Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price of the TV and the quality. Was well worth it. Set up was very easy coming out of the box.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Liloa82,

      Thank you for that wonderful feedback. We're glad you like the price point of the television for its quality. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Tv Soney 85 In

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service they assisted and helped us with our tv and we would do it all over again !!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google OS is simple and intuitive. TV sound is good, but a sound bar makes it better

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony’s big tv.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice, big tv. Excellent picture easy to use, I like the pre loaded apps. So far very pleased with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ECMC, thank you so much for sharing your great experience with our X85J.

      We are so happy to hear you are satisfied with the exceptional picture quality, Android features, size, and overall performance of this TV.

      Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 1 out of 5 stars

    Screen problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a TV and after a while I found a defect in the screen, one month before the warranty expired. The maintenance department was notified of a defect in the TV after inspection by maintenance. They decided to change the entire internal screen. After a week of repair, the screen was found to have another defect. The screen was examined by maintenance, and they decided again to change the entire internal screen. Is it reasonable to cost twice the maintenance? Instead of changing the TV. This is evidence of the lack of credibility of Sony

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV amazing pic. Easy to navigate menus and works great with Apple TV perfectly

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jairo, You're right. This TV is indeed amazing and it does support Apple TV. We're happy to hear that you are enjoying these features. The smart, powerful, and the beautiful, BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing SONY. -Craig Sony_US

  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There a handful of things you need to invest in with your home, and this TV is one of them!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Loving the new TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Nice picture. A little heavy and worried about mounting. Perhaps have it done by a professional :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lish, Great! We're glad that you like the picture quality of your new TV. You may contact an installer to mount your TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Theater Television

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This television has great picture and color. It’s like watching in theater

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheaterTelevision, Thank you for the 5-Star rating. We're happy that you are enjoying the amazing picture quality of your TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for your purchase and for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just love our new Sony 85" the picture is crystal clear and the maneuvering through menus is pretty easy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MizzyEarl, thank you so much for the 5 Star review! We are really thrilled to hear you love the picture-perfect quality and user-friendly interface of our 85" X85J.

      Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    The best tv!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv!! My wife and kids really love this tv!

    I would recommend this to a friend
  • Pros mentioned:
    Tv size

    Rated 5 out of 5 stars

    Love this TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the tv size 80’ and great value. Love the 4K features and 120hz speed is a must

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Littleton, That's awesome! We're very happy to hear you love the size and the 4k@120hz feature of your Sony X85J. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Beautiful picture!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is beautiful! No motion issues, great color and the size is perfect for our family room.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AVpro123, thank you so much for your honest review! We are truly happy to hear that you are satisfied with the picture-perfect quality of our X85J. We are thrill it perfectly suits your family room.

      Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this TV! The TV has an excellent picture and immerses us in the action! The soundbar gives us excellent sound! Brice, who helped us in the store, was very knowledgeable and answered our many questions and showed us a comparison of different brands. David and Autumn, who came to install the tv and soundbar, were very good in explaining and programming the tv and soundbar for us. All together it was a very good experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Matilda, fabulous!

      We are really thrilled to hear you love our 85" X85J. We are extremely pleased you have an exceptional viewing experience with this TV. We also appreciate your positive feedback on the outstanding customer service of Best Buy.

      Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US