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Customer Ratings & Reviews

Your price for this item is $643.99
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The comparable value price is $1,999.99

Customer reviews

Rating 4.6 out of 5 stars with 504 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers highly value the exceptional picture quality, large screen, and affordable price of the 85" Class X85K LED 4K UHD Smart Google TV. Many customers rave about the amazing picture quality, calling it "great" and "impressive." The large screen size is also a hit, with customers saying they "love" it and that it has "beautiful full screen." Additionally, customers appreciate the TV's budget-friendly price, with one customer saying it's "very nice for the price."

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 504 reviews
  • Rated 5 out of 5 stars

    Best Present To Myself

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most amazing purchase I’ve ever made hands down! In home theatre every night’ and mounting it made it so much better! If only I got a longer extension on the mount for the wall… still superb!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 4 out of 5 stars

    Almost great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv has a great picture quality, the remote keeps it from getting a great rating. Trying to use the remote to put in channel numbers is not easy. The price was reasonable and the setup wasn’t that difficult, just figuring out how to use the remote

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidS, We are glad that you like the picture quality of your Sony BRAVIA TV. With your new X85K, you can enjoy smoother motion and transitions on this TV with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Sorry to hear about your concern with the remote. To know more about the remote of your BRAVIA, please visit this link: https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-07-04_01.html. Thank you for choosing Sony! Vincent Sony_US

  • Rated 3 out of 5 stars

    Rep signed me up for two credit cards

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My customer service rep signed me up for 2 credit cards. I brought it to his attention and he assured me I would only get one. I have some concern about the small size of the “legs” that the tv is expected to stand on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanP, Thank you for the feedback on the supplied TV stand of your Sony X85K. Rest assured, the supplied TV stand/legs are designed to ensure stability and prevent the TV set to topple over or fall down. For purchasing concerns, please reach out to BestBuy or your Credit Card company. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a 75 Inch television (different brand) and couldn't be happier. The picture is stunning and the television menus and settings are easy enough to navigate.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello sony85inchbravia, That's really good to hear. We are glad you like the picture quality and settings of your Sony BRAVIA TV. With your new X85K, you can enjoy smoother motion and transitions on this TV with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Excellent quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality, works perfectly, the colors perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is the Best!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my television purchase with Best Buy!!! They were so helpful and knowledgeable!! Just purchased a refrigerator with them as well!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent staff and quality product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im happy with my purchase. Im enjoying my mooce time more. The staff who assisted us was very patient and accomodating even if we decided to buy it when its the store’s closin time already.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CinderellaF, That's awesome! We're so glad to hear that you're satisfied with your purchase. And good to know you had an amazing shopping experience. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Excellent tv

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv, A+++++++++++++++++++++++++++++++++++++

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good TV!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big picture! Works well in my theatre room. Blacks are very nice. Whites can seem a little bright. I wish I would have spent a little more and got the 90 series. But I found this really for $1250 on an open box and couldn’t refuse.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My tv

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like to tell you'll that this tv is very awesome It was worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install transaction

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When in the store and it was, I would take care of myou're my problem very quickly. Verify it with solutions. Got me exactly what I was trying to do.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CleoD, Thanks for your 5-star review. We always strive to deliver the best picture and sound quality with our TVs. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for trusting Sony! Vincent Sony_US

  • Rated 4 out of 5 stars

    Great freaking TV

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent piece of equipment! The only thing that sucks about it is the option to auto shut off seems to always turn off when you turn the TV back on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not one issue with this TV. Love the quality and constant updates.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Basement TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV was easy to set up and picture quality is amazing. Geek squad did a great job installing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinR,

      Thank you for the purchase! We're glad you like the picture quality and had an easy time setting up the TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    TV

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my TV. Best Buy has wonderful customers service and great employees to assist with purchases

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    19 Days and kaput

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this TV May 6th 2023 , May 25th 19 DAYS LATER it shuts off will not come back on and flashes a red light 6 times. I call best buy to figure out what to do to be told its not returnable or cant be exchanged because its outside a 15 day window. Again this tv is 19 days old wont work and now im told to call Sony and jump through hoops with them to either get it repaired or exchanged. This is unacceptable. Im paying for a tv that is literally been on 5 times and it doesnt work and best buy wont do squat about it. Wondering why thier stores are decreasing and buisness is declining? Ive shopped at best buy for almost 25 years, and 90 percent of the tvs, blu rays and gaming consoles are Sony. I guarantee I will never buy from BB again nor will I purchase a Sony product if this is the way its gonna be.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FrankC, We are sorry to hear about what you have experienced with our Sony KD85X85K TV. We'd love to troubleshoot the issue and provide immediate assistance. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:
      Case ID:

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    The best way to watch T.V.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first 85 in and I am so excited to have this; it’s been a great experience for me and I’m just Loving this one. Theresa

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Theresa,

      You made the right choice! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    85 inch tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the tv the colors are very good in the picture and is easy to operate!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mapo, Awesome! We are so glad to hear that you are enjoying your new TV! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Smart Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, easy to install, so far my favorite of the smart operating systems.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Suckerforabigtv, That's great We are glad that your new Sony smart Google TV is your favorite. With your new X85K, you can enjoy smoother motion and transitions on this TV with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Best deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best picture quality, good price, picture seems like watching originally.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SaimaE, We're glad to hear that you are happy with your purchase. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. Thank you for giving the product a perfect rating! Jay Sony_US