Customer Ratings & Reviews
- Model:
- KD85X85K
- SKU:
- 6501506
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the exceptional picture quality, large screen, and affordable price of the 85" Class X85K LED 4K UHD Smart Google TV. Many customers rave about the amazing picture quality, calling it "great" and "impressive." The large screen size is also a hit, with customers saying they "love" it and that it has "beautiful full screen." Additionally, customers appreciate the TV's budget-friendly price, with one customer saying it's "very nice for the price."
This summary was generated by AI based on customer reviews.
Sony 85”
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV and the family is really enjoying it happy with the purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MFC777,
You made the right choice! We're glad that you and your family are enjoying this amazing TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!
-Ralph
BEST BUY NIGHTMARE EXPERIENCE
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dear Best Buy Customer Service, I am writing to express my extreme frustration and disappointment with the abysmal service I have received from your company. My recent experience has been nothing short of a nightmare, and I feel compelled to share my grievances. To begin with, my TV delivery was cancelled not once, not twice, but three times in a row, causing me to miss three days of work. The sheer incompetence and lack of professionalism demonstrated by your delivery service are beyond comprehension. It is inconceivable that a company of Best Buy's purported caliber could mishandle appointments so egregiously. After finally receiving the TV, I was promised a resolution in the form of a $250 gift card for the countless mishaps and the time I had to take off work. Little did I know that this was just the beginning of my ordeal. I followed your customer service representatives' instructions and reached out to inquire about the gift card, only to be met with a runaround that would make even the most seasoned bureaucratic nightmare envious. I was told, on no less than seven different occasions, that a physical gift card had been sent to my home address. However, here's the kicker – there is absolutely nothing at my address! It appears as though Best Buy is intentionally dragging out this process, perhaps in the hopes that a disgruntled customer will simply forget about the whole ordeal. I am appalled at the utter lack of responsibility and accountability displayed by your company. The $250 gift card, which was meant to compensate for the colossal inconvenience I endured, is a mere pittance compared to the $2,500 I spent on the TV. I am not only demanding a full refund for the TV but also seeking compensation for the three days of work I missed due to your repeated botched appointments. The frustration has reached an extreme level, and it is disheartening to see that nobody within your organization seems to care. I implore you to check your call logs and see how many times I have had to recount my story – over 10 times, to be precise. Each interaction with a different team member only served to exacerbate my already mounting frustration. In addition to the three missed workdays, I have spent countless hours on the phone trying to track down a gift card that seems to exist solely in the realm of promises. This ordeal has cost me not only time but also my sanity. I am typically not one to write reviews, but the level of unprofessionalism and lack of empathy displayed by Best Buy has pushed me to this point. It is sickening to think that a company of your stature can operate in such an unethical and unapologetic manner. I would have considered addressing this in person at the nearest Best Buy, but I am hesitant to waste any more of my time on a company that has demonstrated such a blatant disregard for its customers. This entire experience has left me questioning why I ever chose to do business with Best Buy in the first place. I sincerely hope that this letter serves as a wake-up call for your organization to reassess its customer service practices and instigate changes that prevent others from enduring the same nightmarish experience.
No, I would not recommend this to a friendGreat tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my tv. I am very happy. The customer service are great. Thank you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelS, We are glad to hear that you love your Sony BRAVIA 4K smart Google TV and you are very happy with it. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for your purchase. Enjoy! Vincent
I like it thanks
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice pig tv price it’s over but it’s very nice the
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MohdA, We are glad that you like your new Sony BRAVIA 4K TV. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for trusting Sony! Vincent
Sony Bravia 85”
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the money! Picture clarity is superb
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MyraO,Amazing! We're very pleased to hear you like the superb picture quality of your new Sony TV. And we're glad to hear you feel that the -X85K is worth its price. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam
John Brannigan
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent staff just great men perfect job send these guyes again
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Streaming, It's great to hear that you were assisted well by our local dealer. We hope that you also like your new Sony BRAVIA TV. We always strive to deliver the best picture and sound quality with our TVs. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for choosing Sony! Vincent
My toy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Love it ...There is so much to learn about this TV
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gerald, We are thrilled to hear that you love your new Sony BRAVIA 4K smart Google TV. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for trusting Sony! Vincent
- Pros mentioned:Picture quality
Good Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and tv. This thing is HUGE! We had a 75" LG and love that tv but needed to upgrade. The only thing is when the tv is on it seems to make crackling sounds all the time but apparently this is normal. Our LG tvs never done anything like that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buyer123, We are sorry to hear you are having an issue with the sound quality of your Sony BRAVIA TV. Please make sure to update the fimrware of your TV to improve its performance and resolve any possible software-related issues. You may also find this link helpful with regard to creaking sound: https://www.sony.com/electronics/support/articles/00012291. Despite your concern, we are happy that you still like your Sony BRAVIA TV. With your new X85K, you can enjoy smoother motion and transitions on this TV with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for your purchase. Vincent
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great visual My second tv always trust Sony with your tv
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NickP, Thanks for sharing your 5-star review and impressive experience with your Sony X85K TV. We're truly happy to hear you are enjoying everything about this TV, especially the excellent picture and amazing performance. Smart, powerful, and beautiful, the X85K is designed for all your favorite content. Powered by the X1 4K HDR Processor, super-bright 4K HDR pictures come to life with vivid color and realistic contrast. With enhanced Motionflow technology and Google TV, all available in a wide range of sizes, your favorite content just found a new home. Thank you for trusting Sony! Your loyalty means everything to us. Have a great day! -Jess
- Pros mentioned:Picture quality
Sony X85K LED
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV but we upgraded to the Bravia XR LED big difference
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesH, We are glad that you like your new Sony BRAVIA 4K smart Google TV. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for choosing Sony! Vincent
Thsnks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying my new TV. Thank you for the excellent customer service.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DebbeF,
Thank you so much for such a great review! We're really glad to hear your great customer service experience and how much you are enjoying your new TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! - Kris
Smooth and easy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my hubby, I always have a pleasant experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KimberlyJ, Awesome! We are glad to hear that you are happy with your purchase! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Carl
Fire
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dope love it sports an action never looked better get you one
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TyrellS,
Very nice! We're glad to hear that you love the television for your sports watching experience. Smart, powerful, and sleek, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!
-David
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The person who helped us was super informative & patient!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kathy,
Fabulous! We are so happy to know your satisfaction with your purchase and with the superb customer service of Best Buy.
Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free.
Thank you for the perfect star review, and for choosing Sony!
- Romeo
Sony Disatisfaction
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was sold on this TV being a great product, But I find my 75 inch Samsung performs better , has a better picture quality and works best in the space it was located, cause there is a lot of natural light that enters this space and the Sony does not perfoem well in this space with all the natural light that is a consistent feautre of the space.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rsslldrryl,
We regret to hear it hasn't performed to your standards. The X85K provides exceptional picture quality using the powerful 4K HDR Processor X1 that reduces digital noise and boosts details for lifelike picture quality. That said, picture quality depends on the signal and content. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. Additionally, this TV doesn't feature X-Wide Angle and X-Anti Reflection. If you really want the best viewing experience, it's a good idea to turn off all lighting sources as Sony TVs look the best in the darkest environment possible. Light from windows and lamps may cause glare on the TV screen. Using a brighter Picture Mode, like Vivid or Standard, will also help reduce reflection while watching TV or gaming.
For more information, you may find this link helpful: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x85k/articles/00263533
If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you and thanks for sharing your feedback!
Regards,
Jess
- Pros mentioned:Picture quality
Phenomenal TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality looks great. The size really lets you enjoy from anywhere in your living area. The sound travels throughout the whole house at the right volume. I have enjoyed it so far and hope to for many more years.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Javier, We are thrilled to know that you have enjoyed your new Sony BRAVIA 4K smart Google TV. We always strive to deliver the best picture and sound quality with our TVs. With your new X85K, you can enjoy smoother motion and transitions on this TV with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for choosing Sony! Vincent
- Pros mentioned:Picture quality
Amazing TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An amazing TV with 85 inch screen that screams top notch . The whole view is mind blowing . When thinking about your next purchase this TV will blow you away and what a conversation piece when friends visit .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamS, Great! We're glad that you are enjoying your new TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! Erin
- Pros mentioned:Price
Beat tv ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best tv and the best price . Worth every penny ! Had there geek squad come and install it Made a great job And more then that, it’s started with the salesman Know exactly what I needed . He nailed it !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaorE, That's great! We're glad to hear that! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Picture quality
Sony the one and only
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony makes the best tvs in my opinion I bought this for the theater experience and Sony hit a home run with this 85 inch now I don’t have to go to the theater to enjoy movie watching
I would recommend this to a friendBrand response from SonyListens
Posted .Hello appleisgreat, That's awesome! We are happy you now have a great smart Google TV. With your new X85K, you can enjoy smoother motion and transitions on this TV with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. You chose the best brand. Thank you for trusting Sony. Enjoy your movie nights! Vincent
- Pros mentioned:Picture quality
LBM
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s phenomenal. Best tv we’ve ever bought. The picture quality is amazing. Geek squad showed up and installed it on the wall. They really know what they are doing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LarryM, We are glad that your new Sony BRAVIA X85K is the best TV you have ever bought. With your new X85K, you can enjoy smoother motion and transitions on this TV with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. It's great to hear that you were assisted well by our local dealer. Thank you for choosing Sony! Vincent