Customer Ratings & Reviews
- Model:
- KD85X85K
- SKU:
- 6501506
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the exceptional picture quality, large screen, and affordable price of the 85" Class X85K LED 4K UHD Smart Google TV. Many customers rave about the amazing picture quality, calling it "great" and "impressive." The large screen size is also a hit, with customers saying they "love" it and that it has "beautiful full screen." Additionally, customers appreciate the TV's budget-friendly price, with one customer saying it's "very nice for the price."
This summary was generated by AI based on customer reviews.
So disappointed in this TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It shuts off its own it’s not clear at all in colors truly overrated item
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Noel, We are sorry to hear about the issues you are having. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
If the TV turns off automatically, please follow the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x85k/articles/00114471
There are also various settings that you can configure in [Picture] settings to increase the brightness, colors, and contrast level to improve the overall viewing experience on your Google TV. You may refer to the link below for more information about the picture adjustment settings of the TV:
https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html
If you are unable to resolve your concern, can we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the KD85X85K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
Bad purchase
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV after 39 minutes of watching the tv it shuts off and restarts on its own.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RayRod,
Thank you for reaching out to us. We're sorry to hear the issue that you are encountering with your X85K TV. This is definitely not the experience we want you to have. Allow us to help troubleshoot and resolved the issue. Please make sure that the TV software is updated as it includes key features, applications, bug fixes, and feature improvements.
Performing power reset or set the Android TV or Google TV back to original factory settings may fix if your TV turns off by itself and rebooting. For steps, please check this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x85k/articles/00159487
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Dissappoint
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was damaged Best Buy replaced it with a lesser tv
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobertM,
Thanks for reaching out to us and we are sorry for the inconvenience. We would like to know a little bit more detail about the situation you faced with the TV. Sony commitment to customer satisfaction is our top priority.
For us to better assist you, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85K.
We value you being a Sony customer. Thank you for letting us help assist you.
Sincerely,
Jess
- Pros mentioned:Ease of use, Picture qualityCons mentioned:Weight
Sony 85 - All the quality you would expect!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture, easy set up. Big and heavy. Overall, super excited and happy with it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user379707,
Terrific! We're really glad you like the exceptional picture quality, easy setup, features, and everything about your new TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! - Kris
Unable to download
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to download new apps i tried everything and it will just say nothing found
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EdisonR,
We're sorry to hear that you're having issue downloading application on this TV. We apologize for any inconvenience. Google Play on this TV or Search for apps on the Google TV™, only display apps that are supported by the TV. To see if apps are or can be installed on the TV, refer to the following: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x85k/articles/00147386
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X85K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Bad quality picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture takes 20 seconds before its totally in focus. Called my consultant and asked him to call me back, haven't heard from him yet. The set needs to be replaced!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello GaryP,
We regret to hear about your experience with your Sony BRAVIA TV. If you still haven't received a call back from our Technical Support Team, you can email us at socialsupport@am.sony.com with the following details:
Name:
Case Number:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
In the meantime, please make sure to update the firmware of your TV to improve its performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/articles/00119543. The updates also include key features, applications, and bug fixes.
Sincerely,
Vincent
Beware don’t buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is awful waiting for replacement Lines go through it voice is not in sync with time of words Freezes up shuts off on its own
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RichO, We are sorry to hear about the issues you've experienced with this TV and it had to be returned. This is definitely not the news that we would like to hear. If you still have the unit and waiting for the replacement to arrive, please follow the recommend troubleshooting steps below to resolve these issues:
If there are lines on the screen, please follow the troubleshooting steps below:
https://www.sony.com/electronics/support/articles/00032635
If the voice is not in sync with the actions, please refer to the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x85k/articles/00026069
https://helpguide.sony.net/tv/jusltn1/v1/en-003/08-05_10.html
And if the TV freezes or shuts down by itself, follow the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x85k/articles/00141896
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x85k/articles/00167132
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x85k/articles/00166315
We want to make sure that you’ve been taken care of by your authorized reseller. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the KD85X85K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
Not Happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV lasted two days befor green vertical lines showed up on the screen. Still waiting for my replacement. TV was purchased in August
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kuttus27,
Thank you for choosing and purchasing our BRAVIA X85K 4K smart Google TV.
We regret to hear about what happened. It is good to know that the unit is now being replaced. We highly recommend waiting for the replacement unit. Once you receive the replacement unit, please make sure to update its firmware to improve its performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/articles/00119543.
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85K:
We value you being a Sony customer. Sorry for the inconvenience.
Thank you for letting us help assist you.
Sincerely,
Vincent
White lines on screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this TV for less than 2 months and white lines have started to show up on the screen. Going to try to contact Sony to see what my options are.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TomasP,
Thank you for bringing this to our attention, and we are really sorry for the inconvenience. It is unfortunate that you are having a picture issue with your KD-85X85K within less than 2 months of use. This is definitely not the experience we were hoping you would have. If the lines also appear on the menu screen, there may be an issue with your TV. But if the lines are not visible on the menu screen, check if the issue is resolved while watching TV. If the issue continues, an external source (such as a cable or satellite box, internet video device, or other devices like a DVD player) or cable connections could be the cause of the issue. Please check the following link to resolve this problem:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x85k/articles/00032635
We want to make sure you are taken care of and help check on your TV. May we contact you to help and get more information? If so, please send us an email at socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Issue:
Model Number:
We value you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Picture quality
Sony X85K is the Cats Meow if you have the room
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well I purchased an 86 LG and it looked ok but had really bad back lighting. The Sony xk85k came back on sale and I was still in my window for a return of the LG. Glad I did because this 85 is so superior to the LG its unreal. No back lighting issues, colors are brilliant, lots of adjustments for your viewing pleasure. The smoothness when watching sport or fast moving objects such as Golf or movies with lots of action is also great. Much better then most TVs I looked at that were several thousand more dollars. Would love to have had the x90k but just didn't fit my budget. Bought the Geek Squad 2 year warranty and they came out and helped me dial it in a little more and set up my remotes to just down to one instead of having 3.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gtc1952,
You definitely made the right choice! We are very pleased to hear your enjoyable experience with the incredible picture quality, adjustable picture settings, refresh rate, and overall performance of your new TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! - Kris
Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not working properly with using only a few days. Poor 3rd party service and appointments!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EnriqueE,
This is not the experience that we want you to have. We would like to know more about your review and help you out. Please email us at socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue:
Additional Information regarding your experience with the KD85X85K.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Picture quality
Sony plus Sonos-Excellent combination.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase. Vivid colors and great picture!! Geek squad did a great job with the installation Added a Sonos Beam for sound and it is unbelievable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephenC, Fantastic! We're thrilled to hear you like the vivid colors, great picture quality, and it works great with your Sonos soundbar. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam
- Pros mentioned:Color
decent picture quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.best tv features for it’s price! bright, colorful TV and loaded with features for affordable price than most.
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice, Applewatch! We're also glad that you like the features and picture quality. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! Erin
- Pros mentioned:Picture quality
Best gaming tv ive owned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is awesome! Everything worked like it said, not a single flaw YET. I love the 120hz(fps) for both the ps5 and Series x, It has better Compatiblity features for the ps5 because its from SONY but all around its amazing, Even for watching tv the 4k hdr10 and dolby audio is AMAZING! For the $640 tax included, ITS TOTALLY worth it! 43 inch but in person seems way bigger
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JefeFlex1K, Choosing this TV will definitely be worth it! Thank you for taking the time to write such an amazing review of your experience with your X85K LED 4K Ultra HD Smart Google TV! We are extremely pleased to hear you are enjoying the superb features, especially the support for 4K at 120Hz signal format to allow for gaming consoles (PS5 and Xbox Series X) compatibility, incredible picture quality, and Dolby Audio format support of this TV. It's good to know it works great with your next-gen gaming consoles and you feel this is the best gaming TV that you've owned. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Jess
- Pros mentioned:Picture quality
Sanyo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. Looks as good at home as it did in the store..!!!!!!!! Recamed it to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user202858, We are happy to hear that you love the unit. Thank you for the feedback. Vincent
- Pros mentioned:Picture quality
Best tV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good resolution and clear pic. Good sound quality. We can listen each beat.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RaginP, We are glad to hear that. You chose the best smart TV. We always strive to deliver the best picture and sound quality with our TVs. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Picture quality
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing picture..... great sound but added a soundbar anyway.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LarryW, Awesome! We are glad to hear that you are enjoying your new TV paired with your soundbar! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Carl
- Pros mentioned:Picture quality
Great Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Tv In my bedroom, fills up entire wall Theatre style
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EstelaM,
You made the right choice! We're glad that the TV is perfect for your home entertainment setup. With the X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for choosing Sony!
-Ralph
85 inch Sony TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technicians were very knowledge, curtious and professional.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Howard,
Many thanks for the 5-star rating! Nice to hear how your new TV was professionally setup/installed by the technicians. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! - Kris
Two Sony’s, two strikes.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will not sync with AppleTV remote. This TV was a replacement TV for one that broke. I won’t be buying any Sony product again.
No, I would not recommend this to a friend