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Customer Ratings & Reviews

Your price for this item is $559.99
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The comparable value price is $2,799.99

Customer reviews

Rating 4.8 out of 5 stars with 680 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers frequently mention the exceptional picture quality and large screen size of the 85" Class X91J LED 4K UHD Smart Google TV. Many are very pleased with the TV's gaming capabilities and the vibrant colors it produces. While most customers are happy with their purchase, a few have noted that the TV struggles with glare.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 680 reviews
  • Rated 5 out of 5 stars

    Best 85" TV you can get for the price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a super well reviewed TV. IMO, it strikes the perfect price to performance balance.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi hnchen, We're very grateful for this positive feedback! The BRAVIA 85” X91J boasts the impressive 4K HDR Processor X1 that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games all on the big screen. Thank you for sharing this review. Jay Sony_US

  • Pros mentioned:
    Picture quality, Tv quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv. Huge with perfect picture quality. Sounds great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Digigdawg,

      Awesome! We're glad that you are enjoying the sound and picture quality of the TV. The BRAVIA 85” X91J boasts the impressive 4K HDR Processor X1 that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games all on the big screen. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality and features. Very bright and deep blacks.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Daniel, Thanks for sharing your feedback. We are happy you like the picture quality and features of your new Sony TV. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality, that was a really good choice.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good job we love our TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we are very happy with our new TV. Everything about it is great. I also would like to mention that technician whom helped us was very knowledgeable. She went out of her way to help us with exactly what we were looking for instead of pushing something we were not interested in buying.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hammock,

      Awesome! We're glad that you are happy with your new TV. It's also great that you were assisted professionally. The BRAVIA 85” X91J boasts the impressive 4K HDR Processor X1 that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games all on the big screen. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best Bang for your BUCK

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off I wanna say that I only had it for a few weeks and if it was not on sale would have never bought an 85 inch TV. Okay now here is the review, The picture is super There is a guy a you tube that shows you how to calibrate it for fine picture. The tv sound is good buy suggest that you get the sound bar.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Corcoran, That's fantastic! We are happy to hear you are enjoying the exceptional picture quality of the X91J 4K HDR Smart Google TV. Good to know your investment is worth it. We always strive to deliver the best picture quality with our TVs. The BRAVIA 85” X91J boasts the impressive 4K HDR Processor X1 that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games all on the big screen. Thank you for giving the product a perfect rating! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Sony TV and Geek Squad installation!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful TV! The picture is great and the Geek Squad installation experience was fantastic! He cleaned up the mess of cables and we're going to have Geek Squad come back and put the equipment in the closet behind the wall the TV is mounted on. We currently have a Harmony remote, and the new TV was immediately recognized without reprogramming!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BBfan, Awesome! We're glad to hear that you appreciate the picture quality of this TV. The BRAVIA 85” X91J boasts the impressive 4K HDR Processor X1 that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games all on the big screen. We're looking forward to your next purchase! Thank you for giving the product a perfect rating. Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome Sony TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice TV, i was very impressed when it automatically found everything hooked up to it and configured the Remote to control my Direct TV box, For the first time i can actually use the remote that came with the TV and all its features and not have to use the Direct TV remote at all. Awesome TV picture as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TRN2018, Thanks for your feedback. We are thrilled to know that you are very impressed with your brand new Sony Bravia TV. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture - football and basketball games are more fun with the larger screen. No comparison with the 65” screen it replaced. Can’t rate the sound as it is connected to a Yamaha receiver with Def Tech surround. Sale price made it even better!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dad3, Thank you for upgrading to your new Sony KD85X91J! Good to know you're enjoying the amazing picture quality of your new TV. The BRAVIA X91J boasts the impressive 4K HDR Processor X1 that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games all on the big screen. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Huge

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the value. I would recommend spending a little more for better quality if you are picky.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best True-to-Life Colors and Bang for the Buck

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Size-wise, this was the best bang for your buck when looking at all the currently available Sony alternatives. While the Samsung QLED's can be impressive with the intensity of their color gamut, I find the Sony's to be much more enjoyable and true to life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Critical, We are thrilled to hear your experience with your brand new Sony Bravia TV. Your new X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a picture that is smooth and clear, full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for choosing Sony! Enjoy! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 85”

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just had this TV delivered and mounted by geek squad and it looks awesome!!! Geek squad did an amazing job. After getting rescheduled 3 times it finally arrived. What’s best was the price 1999

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ring! Great choice! We are so glad to hear that you are happy with your purchase! Immerse yourself in the movies you love with deep contrast on this 4K HDR TV and Acoustic Multi-Audio™ sound that comes from exactly the right place in the scene. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    First Sony LED

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought Samsung LED's in the past, but the last one didnt impress Me. This was the First Sony LED and im sure not the last! Sharp Picture, easy set up! Love this Thing! 85 inch's of Heavenly Bliss! Hooked up surround sound with Klipsch 12 in. Sub. the walls shake and the floor vibrates! Pure ecstasy !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bestbuyNOT, Awesome! We're glad that you love the picture and sound quality of this TV. The BRAVIA 85” X91J boasts the impressive 4K HDR Processor X1 that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games all on the big screen. Thank you for sharing this feedback. Jay Sony_US

  • Pros mentioned:
    Picture quality, Tv quality

    Rated 3 out of 5 stars

    Good picture/features, except randomly shutting of

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, I love the tv except for one issue. It will randomly turn off. Sometimes it won’t do it for days. Other times it will do it 2-3 times in one day. If it wasn’t for that I would give it 5 stars. Great pictures/contrast/brightness, ext. also works well for video games. Little to no lag when you put it in game mode. Just annoying to spend over $2000 and have it randomly shut off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi martsa,

      Thank you for choosing and purchasing Sony X91J BAVIA LED Ultra HD TV.

      We regret to hear that you are having an issue with your new Sony TV. This is definitely not the customer experience we want you to have. To isolate and hopefully resolve this shutting off issue, we can follow the guide from this link: https://www.sony.com/electronics/support/articles/00114471. Despite this issue, we are happy that you still like other qualities of your TV, especially its picture quality. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Make sure to update the firmware of your TV to improve its performance: https://www.sony.com/electronics/support/articles/00119543.

      If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Vincent Sony_US

  • Rated 5 out of 5 stars

    Nice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nicest TV Ive ever had. Only wish is to have more HDMI inputs. It has 4, but 6 or 8 would be better. Somehow my home cable remote Spectrum, would not control my TV volume on it, so I need to use my sony remote for that. No big deal. Awesome TV Goodness! Recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nice, We are thrilled to know that your new Sony BRAVIA 4K smart Google TV is the nicest TV you have ever had. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great connectivity with Google. Picture and sound quality are superb. I am adding a sound bar and subwoofer to the TV. It will be installed soon! I have a 75 inch in my man cave and this 85 inch is for the wife to be installed in the ladies lounge.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Brackets, Thanks for sharing your awesome experience with your new Sony BRAVIA 4K smart Google TV. We always strive to deliver the best picture and sound quality with our TVs. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Very good overall.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good purchase overall. Does a good job upscaling various different sources. The stand could be better on the 85 inch model and the space in between the legs makes it impossible to place it on any standard furniture unlike the competitors. Brightness of the image could be better also. Overall very happy with the image quality and the sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joys, we're glad you like the picture and sound quality of our product. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv and sound system have my husband hypnotized. The picture is absolutely incredible. Both of us have been surprised with the sound system. Thunder and lightning for him; war noise for me. Really glad we got it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Martha, We are thrilled to know that you and your husband are really glad to have your new X91J Bravia TV. We always strive to deliver the best picture and sound quality with our TVs. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for choosing Sony! Enjoy! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! I have it above my fire mantle. And it does what i need. Movie night with the family is great. Speakers are great for a tv amd picture quality is amazing. Tv id say is a little high in cost but.... if its your centerpiece... its worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hey LoganWest,

      Awesome! We are so happy to hear that you love the amazing performance of your new 85" X91J. We are also delighted you are satisfied with the exceptional picture & sound quality of this TV.

      The BRAVIA 85” X91J boasts the impressive 4K HDR Processor X1 that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games all on the big screen.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 4 out of 5 stars

    Take Two

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll start with my local Best Buy and the help received from Dren at the Bunker Hill location - 5 Stars for him and the team. Fantastic customer service. Seriously the best I've had anywhere. No pressure and had knowledge of the items considered and made my entire experience so easy and enjoyable. On to the TV - X91J: First one that was delivered was an ok TV but I was disappointed in the picture quality. My eyes are first bothered by motion blur and then dark areas on a screen. Sony has done a great job with motion on their tv's for a while now and no exception here, but I had Vignetting (dark corners) that were super annoying. I just couldn't get passed it. So I went to look at the display model again to see if I missed it when originally deciding between this and the Nano90. I understand that LED tv's can suffer from this inherently, but it turns out the first delivered X91J just wasn't up to par. Thankfully Dren was working that day and helped with the exchange. Fast forward to the second delivery and I am so glad I stuck with this model and took a chance on having to mount another 100lb tv. The build quality was noticeably better when removing the safety tapes and once all setup and mounted the picture followed suite. Not perfect (window reflection handling isn't great) and there is still some slight vignetting but the entire panel is just brighter, more uniform, and more alive than the one I returned, and watching the CFP Championship last night was awesome. Very happy and can recommend this TV with confidence now. Just know that panel lottery is real and if you aren't happy at first, try again. Good luck

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Caltown, we're glad you like the experience with your purchase. We hope you like our product. The BRAVIA 85” X91J boasts the impressive 4K HDR Processor X1 that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games all on the big screen. Thank you for choosing SONY. ~Earl Sony_US