Customer Ratings & Reviews

Hello CEDSONY, We are glad to hear about your experience, and thanks for sharing your feedback. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for choosing Sony! Vincent

Hi Franklingirl0819, We are happy that everything that you expected is in your new Sony BRAVIA Google TV. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for your purchase. Enjoy! Vincent

Hi Jerry, thank you for the 5-star rating! We're glad to hear you feel that the X91J is worth its price. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for choosing Sony! -Sam

Hi Johnny,

We're glad you're happy with your purchase. The BRAVIA 85” X91J boasts the impressive 4K HDR Processor X1 that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games all on the big screen.Thank you for choosing Sony!

Regards,
David

Hi BDA10, We are happy to hear that. You chose the best TV brand! Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for trusting Sony! Vincent

Hello Sami, We are happy to know that you like the quality of your new Sony 4K TV. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for choosing Sony! Vincent

Hi Washer, We are glad to hear that. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for the feedback and for choosing Sonny! Vincent

Hi Chip, That's great! We're glad to hear that! The BRAVIA 85” X91J boasts the impressive 4K HDR Processor X1 that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games all on the big screen. Thank you for the recommendation! Jay

Hi LarryW, We are glad to hear. Thank you for sharing your feedback. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for your purchase. Vincent

Hi Nnek,
Awesome! We're glad to know you like how your TV was installed by your professional installer. The BRAVIA 85” X91J boasts the impressive 4K HDR Processor X1 that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games all on the big screen. Thank you for choosing Sony! - Kris

Hi Taylor,

Thank you for choosing and purchasing our BRAVIA X91J 4K UHD Smart Google TV.

While we are glad that the quality looks great, we regret to hear that you are having an issue with the Wi-Fi features of your TV. This is definitely not the experience we'd like you to have with our TV.

Network issues can be frustrating because it can cause apps to not load, movies to buffer, music to not play properly, or other errors. Issues, such as the device can't connect to the network, errors occur when trying to connect, or service unavailable, may be caused by several factors.

First, check the version installed on your TV and then follow the applicable steps below.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x91j/articles/00184183

Should you need further assistance, you can email us with the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X91J:




We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!


Sincerely,
Erin

Hello Drey, We are glad to hear that. You chose the best TV brand! Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for your purchase. Vincent

Hello Nick, thank you so much for the 5 Star review!

We are really thrilled to hear you are happy and satisfied with the exceptional quality of your new 85" X91J and the outstanding customer & delivery service of Best Buy!

The BRAVIA 85” X91J boasts the impressive 4K HDR Processor X1 that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games all on the big screen.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi Joey, Thank you for taking the time to review the X91J Full Array LED 4K Ultra HD TV. You can adjust the picture settings while watching the actual TV screen. Refer to this link for more details: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x91j/articles/00263533
The BRAVIA 85” X91J boasts the impressive 4K HDR Processor X1 that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games all on the big screen. Thanks for choosing Sony. Jay

Hi Happy, We are glad to hear about your positive experience. It's great to hear that you were assisted well by our local dealer. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for trusting Sony! Vincent

Hi DanielB, Thank you for choosing Sony. While we are glad to hear that you are happy with the picture quality of the TV, we are sorry to hear that you are experiencing issues with the display. To experience the highest quality picture on your TV, the video source should be the same quality (HD, 4K, etc.) as specified for your TV. For example, with over-the-air broadcast, when a TV program is broadcast at higher quality, the transmission may have been upscaled from a low-quality source, causing it to look poor. If your video appears fine from other sources, the issue is with the broadcast. For streaming applications, the resolution used to show the content on the TV screen is determined by the streaming app. In addition, screen resolution may vary and display higher when the connection speed is high or lower when the connection speed drops or becomes unstable. Check this article for more details about your concern. https://www.sony.com/electronics/support/articles/00026355

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi TxDRONER, We are sorry for any confusion. Our Bravia KD-85X91J is still on our website: https://electronics.sony.com/tv-video/televisions/all-tvs/p/kd85x91j. This model is also posted on our support website: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x91j. You may also contact Best Buy for any store-related concerns.

Should you need further technical assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hi DrewHa, Good to hear that you like the size and picture quality of your new TV. We're also sorry to hear that there's a green flicker when streaming movies or shows. To troubleshoot the iisue, please try the following steps here: https://helpguide.sony.net/tv/iusltn1/v1/en-003/08-02_02.html

With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games all on the big screen.

Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X91J


We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Erin

Hello Hawksguy, We regret to hear that the unit had to be returned. Although, this TV does not have the Cognitive Processor XR, this is still a great smart Google TV and have amazing features. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. We hope you will consider Sony again in your future purchase. Thank you. Vincent

Hi BryanO,

Thank you for the review and we do apologize if you're not satisfied with the television. Please allow us to help you and turn this into a better experience. You can adjust the luminance level of the screen according to the luminance level of the ambient light to reduce glare. Check this article for more details.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x91j/articles/00263533

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David