Customer Ratings & Reviews
- Model:
- KD85X91J
- SKU:
- 6459302
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention the exceptional picture quality and large screen size of the 85" Class X91J LED 4K UHD Smart Google TV. Many are very pleased with the TV's gaming capabilities and the vibrant colors it produces. While most customers are happy with their purchase, a few have noted that the TV struggles with glare.
This summary was generated by AI based on customer reviews.
Should’ve known better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this Sony 85inch tv. First Sony purchase ever and right out the box tv turns on and shuts off after 30sec starts flashing the main led light four times.Called Geek Squad and tv has a bad main board. So now I have to return it and see how that goes not only that I get the fun of loading it up and taking it back. Extremely disappointed in Sony
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Will,
Thank you for choosing and purchasing Sony X91J Bravia LED Ultra HD TV.
We regret to hear about what happened to your first Sony purchase. This is definitely not the customer experience we want you to have. We hope that you will still choose a Bravia as a replacement and that you will receive the replacement unit as soon as possible.
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X91J:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
- Cons mentioned:Refresh rate
Do not get this TV. Sony lied.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not get this TV. Sony lied about the TV being 120 Hz.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rayton,
We regret to hear that the TV is not performing to your standards. The TV has a panel refresh rate of native 120 Hz. To support a 4K 120Hz signal from another device, you will need to set the TV HDMI Signal Format to an Enhanced format for your source device to recognize the 4K 120Hz capability of the TV. Make sure your device is connected to the HDMI 3 or HDMI 4 input on the TV using a certified Ultra High Speed HDMI cable.
-Select Settings → Watching TV → External inputs → HDMI signal format.
-Select the input the device is connected to (either HDMI 3 or HDMI 4), and then change the setting to Enhanced format.
In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue:
Additional Information regarding your experience with your KD85X91J.
Sincerely,
-Ralph
Sony Social Support
No remote provided
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV looks great. But I was never given a remote so I can’t give an accurate review.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reviewer,
Thank you for choosing and purchasing Sony X91J Bravia LED Ultra HD TV.
We regret to hear that no remote control was provided when you purchased your Sony TV. This is definitely not the customer experience we want you to have. Please check the packaging thoroughly for the missing accessory. If you purchased a brand-new Sony TV and the seller was not able to provide the remote control, you can email the below information to socialsupport@am.sony.com so we can assist you further.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X91J:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
White and black streak lines
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV purchased and installed by Best Buy / Geek Squad - 2 weeks later tv has white and black lines shooting across screen - tv has less than 10 hours of viewing
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Seanderek,
Thank you for choosing and purchasing Sony X91J Bravia LED Ultra HD TV.
We regret to hear that your new Sony TV has black lines. This is usually not the case with our premium TVs. Please perform a power reset by following these simple steps: Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in. Turn on the TV and test the display.
If still unresolved, please refer to this link and follow the remaining troubleshooting steps to further isolate the issue: https://www.sony.com/electronics/support/articles/00032635.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X91J :
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Good quality, terrible audio bug
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you try to use wifi on this TV, the audio constantly cuts out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Junni, We regret to hear you are having an audio issue with your Sony BRAVIA TV when using Wi-Fi connection. Please make sure your TV is up-to-date by performing a software update: https://www.sony.com/electronics/support/articles/00119543. The updates improve the general performance of the TV and resolve any possible software-related issues. If you are using an external speaker or audio system, make sure it is securely connected to the TV. You can also unplug the plug the connection. You may also find this link helpful: https://helpguide.sony.net/tv/iusltn1/v1/en-003/08-05.html.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X91J:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Thank you,
Vincent
- Pros mentioned:Picture quality
Worth every penny
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice tv. Picture is awesome and all the google perks you get with this tv.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality, Tv quality
Great Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Tv is Awesome in Size, picture, color, clearaty. Everything is easy to use and get to. I love it!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BIGTV, We are thrilled that you love our new Sony 4K TV! Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for choosing Sony! -Vincent
- Pros mentioned:Color, Picture quality
Great tv. Impress your friends.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stunning picture with excellent brightness in a dark or well lit room. This chungus is a big boi. I one thousand percent recommend paying to have it installed. I had it mounted with a full motion pull out mount and it is very easy to move where I want it. Helpful hint. Make sure your HDMI cables are like 7 feet longer than you think they need to be.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wizzardoftexas, We are glad to hear your experience with your new BRAVIA 4K Google TV. You chose the best TV brand. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Picture quality
Sony Rules
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect great product , great service , glad o til advantage of Black Friday deals
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewA,
You made the right choice! Your new X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thanks for choosing Sony!
-Ralph
Good purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best tv so far, been using from last 2+ years and its going good
I would recommend this to a friend- Pros mentioned:Picture quality
GREAT TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never really had a sony tv because ive always been introduced and shown a samsung. But this was was not disappointing at all. It caught my eye while walking around and looking for tv in bestbuy store. GREAT CHOICE!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lasted2weeks, We are glad that you like your new Sony BRAVIA 4K smart Google TV. You chose the best TV brand this time. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Picture quality
Worth the $$
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture quality and good audio. TV is wall mounted. Viewing is ideal at 10-15 feet, but very crisp at 25-30 distance in open concept home
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Petey, We are thrilled to hear that you like the picture and sound quality of your new Sony Bravia LED TV. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for trusting Sony! Vincent
- Pros mentioned:Picture quality
Happy owner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely a beautiful tv.set was extremely easy. Picture quality is outstanding
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there! Awesome! Glad to hear that you are happy with your new X91J TV! Immerse yourself in the movies you love with deep contrast on this 4K HDR TV and Acoustic Multi-Audio™️ sound that comes from exactly the right place in the scene. -Carl
- Pros mentioned:Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Awesome picture, great sound and looks awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark, We are thrilled to hear that you like the picture and sound quality of your new Sony BRAVIA LED TV. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Picture quality
TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice TV with good quality picture. A good purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Hanah, We are glad that you like the picture quality of your new Sony BRAVIA LED TV. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for your purchase. Enjoy! Vincent
The X91J is last year's 900H. SAME EXACT TV...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Some people might be confused about what exactly this tv is...I originally thought they gave a special model designation to the 85 in X90J....Nope. This is last year's 900H with a different model number. Sony literally changed nothing...but the model number. The 900H was such a dissapointment that Sony is hoping by repackaging it they'll be able to sell off the remaining stock...Sony, how about you actually try to make a decent LCD...The z9d was the last time you really tried. 32 dimming zones?...That's a joke and that's what you get with this 85 inch tv...32 dimming zones. I hope you love blooming...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jgoardo,
Thank you for choosing and purchasing Sony X91J Bravia LED Ultra HD TV. The
We appreciate your feedback and we are sorry for any confusion. The X91J is one of our 2021 models with the latest technology and features. One of the features that were added to this model compared to other 2020 models is the GOOGLE TV™. With this feature, you will see 700,000+ movies and TV episodes, plus live TV, all in one place. Google TV brings your favorite content from across your apps and subscriptions and organizes them just for you. Watch content from Netflix, Amazon Prime Video, Disney+, YouTube, the Apple TV app, and many more. Thank you for your input and we will be sure to pass this information along to the appropriate department.
If you have other concerns, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X91J:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Always great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always great products from Sony, longtime Sony TV fan
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GaryG, Fantastic! We're thrilled you appreciate the excellent quality of your new Sony X91J. Our X91J has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thanks for choosing Sony! -Sam
Get better Sony line
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sonys garbage line, wouldn’t waste money on this tv
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Looks are deceiving
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have two 75" Sony TV's and they will be the last Sony TV's we ever buy. Picture looks great but that is it. Every time I go to pair anything have to reboot tv. Sometimes I power on tv and picture is garbage and have to reboot tv. No more Sony for us.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi chip,
Thank you for choosing and purchasing Sony X91J BRAVIA LED Ultra HD TV.
We regret to hear you are having issues with your Sony BRAVIA 4K TV. To improve the general performance of your TV and resolve any possible software-related issues, please make sure to update its firmware: https://www.sony.com/electronics/support/articles/00119543. You can also consider restarting the TV: https://helpguide.sony.net/tv/iusltn1/v1/en-003/08-01_03.html. For picture-related concerns, you can follow the guide here to further isolate this issue: https://helpguide.sony.net/tv/iusltn1/v1/en-003/08-02.html.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X91J:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Why is the XR chip missing from the 85 inch?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dear sony why does the X91J not have the XR chip? It seems all the other sizes and other higher end models for 2021 carry the XR chip. Does Sony plan to release a mid year model that will have the XR chip in it?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Frank,
Thank you for reaching out to us, and we apologize for the inconvenience. We appreciate your feedback on the all-new Cognitive Processor XR. Unfortunately, the BRAVIA 85” X91J doesn't come with an XR processor. However, this TV boasts the impressive 4K HDR Processor X1 that preserves lifelike clarity and detail as the creator intended.
For future products, updates, and announcements, we highly recommend visiting our support website:
https://electronics.sony.com/tv-video/televisions/c/all-tvs
Hope this helps!
- Romeo