Customer Ratings & Reviews
- Model:
- XBR85X950H
- SKU:
- 6401212
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the 85" Class X950H Series LED 4K UHD Smart Android TV for its excellent picture quality, large screen, and user-friendly interface. They appreciate the vibrant colors and distinct darks, as well as the voice control and app responsiveness. While some customers have expressed concerns about the lack of HDMI 2.1 ports, the overall sentiment is positive.
This summary was generated by AI based on customer reviews.
Just what I needed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The brand comes with quality and so does the store
I would recommend this to a friend- Pros mentioned:Picture quality
Dead pixels
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.6 months old has some dead pixels already. Nice picture
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cdintuc,
Thank you for purchasing X950H TV.
We're sorry to hear about the dead pixels issue of the TV. High-precision technology is used to manufacture LCD and OLED displays to maintain a high standard of operation. However, with all LCD/OLED screens, regardless of the manufacturer, there may be a small number of dots that do not change color. This is normal operation for all LCD and OLED screens from all manufacturers. Most defects are noticeable only when an all-white or all-black picture is displayed. They shouldn't be noticeable under normal operation.
In any case that you need our assistance, please follow the instructions below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X950H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Better review to follow, once I get this TV setup.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony makes good products, and of course, I expect this TV to a good product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarkPapi, We're very grateful for this positive feedback! We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thank you for choosing Sony. Jay
tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice big tv...............................................................
I would recommend this to a friendBrand response from SonyListens
Posted .Hi john, We are happy to hear you are enjoying the picture quality of the X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for choosing Sony. Jay
Some apps do not work right and does not have some
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not have some apps that I want and the apps do have do not work right
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Irish57, thank you for sharing your experience on your XBR85X950H. We regret to hear that the apps' availability failed to meet your expectation. We’re always looking to continue our development for more apps and compatibility. The TV has Google PlayStore app where you can download apps that are compatible with TVs. These apps may differ from apps for mobile devices.
We'd like to know more details of the issue you have with the apps and help you out. Please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
sony tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i am very happy with my tv and everyone was so helpful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 4k950,
We are happy to hear he is enjoying the picture quality of the X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR.
Thank you for choosing Sony!
David
12+ months until screen failure!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony warranty on this TV is 12 months. 13 months after I had it installed in our brand new home, the screen went dark. We have done everything we can through Best Buy geek squad and through Sony to figure out what the problem is without having somebody come out and perform service on the TV. The issue is is that the warranty ran out less than a month ago. I’m not so sure that I would recommend this TV to anyone at this point. I have some good to say about it but if this expensive TV only last 12 to 13 months, it’s irrelevant! Very frustrated!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LeeB,
We're sorry to hear about what happened to this TV. What has changed since it last worked? Provide your case number so can provide solution and further assistance. Please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X950H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Brav v Samsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality was low, not what I expected. Changed to Samsung Q90, much better picture.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sid2,
We're sorry to hear about what happened to the TV. We regret to hear that you changed the unit. This is definitely not the experience we wanted you to have on our products. Please be assured we take this very seriously and continuously strive to improve our products.
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X950H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Bad Deal
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Sony 85 inch TV was purchased this year on March 19. For the past month it does not work - no picture no sound. So far no one has done anything to help me get the TV fixed. Shame on you Best Buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Awful,
We regret to hear that you're having an issue with the TV. This is definitely not the experience we wanted you to have with our products. We apologize for the inconvenience. The brand new product has a one-year manufacturer's limited warranty. To isolate this issue, please perform the troubleshooting steps from the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-85x950h/articles/00159487
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X950H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
NOT WORTH THE $$$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this TV. NOT worth $3800. Picture is not crisp, Has light spots in the background when screen is dark.. This TV was a waste of money and will not buy another SONY. My LG smokes it.
No, I would not recommend this to a friend- Pros mentioned:Black levels, Picture quality
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this TV awesome colors the blacks great TV
I would recommend this to a friend - Pros mentioned:Picture quality
Very Happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great. The crew that installed it did a great job. they knew exactly what to do and set up my home theater system.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ReviewofSonyTV, We're glad to hear that you are happy with this X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Picture quality
Buy cheaper Sony model
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a Sony loyalist. No longer. The TV has one issue that drives this TV to 1 star. When playing movies, the black bars appear at top and bottom of screen. I spent hours with Sony who took control of TV remotely and they could not fix. Then they claim that is how the TV functions. I have pretty much same TV 850 model with lower spec processor etc. that can play the exact same movie from same source (either a app like Disney or Blue Ray) and no black bars at top and bottom. They claim the picture is of higher quality and so full screen cannot be used. They remoted into both TVs. I will try to return it but will see. Buy the cheaper model if you want full screen mode.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NoLongerSonyFan,
We're sorry to hear about the picture issue with the TV. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience. In this case, please follow the troubleshooting steps from the link below to isolate the issue with the TV.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-85x950h/articles/00031431
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X950H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
My 55 inch Sony Bravia only ran for 4 years!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Sony Bravia set was purchased in 2016 at the Magnolia, West LA Best Buy and is no longer working - That's only a little over four years!!! I was promised by the sales people at Best Buy it would be good for 10 to 12 years. I feel completely ripped off after spending $2000 and I have no recourse. You should avoid Sony TVs at all cost from my experience, unless you're OK replacing it in 4 years. Clearly my experience wasn't as advertised by the sales person at the time of purchase. I've been a Best Buy plus elite member for years and I wish someone would've written a review to warn me. I hope this helps!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rmoneil,
Thank you for choosing and purchasing our Sony TV.
We're sorry to hear about what happened on your TV that was purchased in 2016 and we apologize for the inconvenience that this may have caused. But it seems unrelated to this current 2020 X950H TV.
We are here to help with your previous TV as well, please contact us by emailing the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Sony fix streaming apps sound problem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every other day I have to restart the tv in order to get sound from apps like Netflix, amazon prime. If the manufacturer wants to advertise it as a smart tv they have to be able to fix this issue. I have to reach the back of the surge protector to unplug the tv and wait one minute, sometimes I just give up.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Marcoslnobrega,
Thank you for purchasing and choosing our Sony X950H Ultra HD Smart TV.
We’re sorry to hear that you’re experiencing these sound issues with different apps.
This usually is not the case with our premium TVs. We want to help you and understand your sources and connections.
In the meantime, to power reset the TV, you don’t have to go through the back of TV. Simply unplug the power cord from outlet for 10 seconds and plug it back in. Or you can try holding down the power button the remote for a few seconds until the menu prompts up to restart the TV.
May we contact you directly to assist? If so, please email the below information to [email protected] or call us at 1-800-222-7669.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X850G.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Vincent