Customer Ratings & Reviews
- Model:
- XBR85X900H
- SKU:
- 6401211
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the 85" ClassX900H Series LED 4K UHD Smart Android TV for its exceptional picture quality, large screen, and affordable price. Many customers rave about the stunning clarity, vibrant colors, and deep blacks of the TV's display, making it an excellent choice for gaming and movie enthusiasts. The TV's user-friendly interface and easy setup process are also highly appreciated, allowing users to quickly connect and enjoy their favorite content.
This summary was generated by AI based on customer reviews.
Wifi Adapter Keeps shutting off
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this TV! The Wifi adapter shuts off regularly. I have talked to Sony Support and they keep telling me a software update will fix this. 5 months I have heard this! Complete BS!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi racemn2,
This is not the experience that we want you to have. We would like to know more about what happened and help you out. Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Case Number:
Additional Information regarding your experience with the XBR85X900H.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Would NOT recommend this Sony TV.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a white flash on the right side of the screen about every 1-2 minutes. Gets very annoying trying to watch DirecTV or a movie with the flash similar to the flash of a camera. I returned mine for a Samsung A70.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Firetruck11,
We regret to hear that you returned this TV because of the isolated issue with the TV screen. This is definitely not the experience we wanted you to have with our products. We apologize for the inconvenience. The brand new unit comes with a one-year manufacturer's limited warranty.
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X900H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Ease of use, Picture quality
Sony Bravia 85"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and great picture, easy to set up and sync with all my accounts
I would recommend this to a friend This is the second set I have had to return. Both
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second set I have had to return. Both have had irritating audio issues. I will have to try a different brand.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zeek,
It is unfortunate to hear you are experiencing some audio issues with two of our X900H. If you still have the unit, please perform a firmware update. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please visit https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-85x900h/downloads. We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony doesn't stand by their products!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great TV, until it quit working 1 month out of warranty (12 months) and Sony said to kick rocks basically. Last SONY TV I will ever buy
No, I would not recommend this to a friendOverpriced garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Over priced garbage! If you weren’t sure on lg, then go with lg. I personally will never purchases another Sony product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, we are really sorry if our 85" X900H did not meet your expectations. We will surely take note of your feedback as we always strive to make this a better experience. We'd love to know more about your issue and help you out. We have some troubleshooting that might help you in solving the issues, and 1-year limited warranty for service if more than troubleshooting is needed. May we contact you directly to assist you? If, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Calkins
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV went kaput 10 minutes after GS left. Have to wait a week to get another. Not real pleased
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Calkins,
We regret to hear that you're having an issue with the TV. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience.
Let's start by checking the status of the TV.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X900H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Nice picture - crap wireless performance.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive TV has pile of crap wireless card. Don't buy a Sony - get the LG instead. Won't connect to networks now.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jesup,
Thank you for choosing and purchasing Sony X900H Bravia LED Ultra HD TV.
We regret to hear that you are having a wireless network issue with your Sony Bravia TV. This is usually not the case with our premium TVs and definitely not the customer experience we want you to have. Please perform a power reset by turning off the TV, unplug the power cord for two minutes, plug the cord directly into the outlet, then turn on the TV. We have sets of instructions that you can follow to further isolate and hopefully resolve this internet connection issue. Please visit this link for more details: https://www.sony.com/electronics/support/articles/00184280.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H :
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Bad Android TV System
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV sometimes reboot automatically or be frozen. It should be the problem of the Android TV system. Hard to resolve this issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shell,
We are sorry you are encountering issues with your TV. We have identified the cause and have issued a firmware update to resolve this issue. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection.
If you are unable to resolve your concern please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
- Pros mentioned:Picture quality
Beautiful the view sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its nice. Its clear color and beautiful the view. Its huge TV. We always watch the movies and tv.
I would recommend this to a friend Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service my tv is still not working properly
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi December,
We are really sorry if you are encountering an issue with your X900H. This is definitely not the experience we wanted you to have on our premium TV. To get the most out of your X900H, we recommend updating its firmware to the latest version (v6.0414). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-85x900h/downloads.
We'd love to know more about your issue and help you out. We have some troubleshooting that might help you in solving the issues, and 1-year limited warranty for service if more than troubleshooting is needed. May we contact you directly to assist you? If, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Worst
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst in store order got rescheduled 5 times don’t know what is going on in my order
No, I would not recommend this to a friendSony XBR 85X 900H
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv does not turn on after two months of purchase. Took two months to arrive.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lakshmi,
We are so sorry about what happened. This is definitely not the experience we wanted you to have on our premium TV. Please be assured we take this very seriously and continuously strive to improve our products. For your power issue, if you haven't yet, please try following the steps provided on the following link to isolate the problem:
My TV has no picture, no power, or the LED light blinks/flashes red - https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-85x900h/articles/00153674
If this does not help, please email us at [email protected] so we can better assist you. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
You did not deliver the item I purchased
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to cancel this purchase because your delivery team lied to me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ghalib,
We are so sorry to hear about what happened with your purchase. This is definitely not the experience we wanted you to have. To best assist you, we recommend contacting Best Buy's support to provide you more details about what happened and possible solutions for this problem.
However, if they cannot assist you in any case; please send us an email at [email protected]. Apologies if you disclosed some of this information in your review and to customer service. We just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Issue:
Model Number:
We're looking forward to your message!
Sincerely,
Romeo
Sony Social Support
Thank you,
Romeo
Sony Social Media Team
- Pros mentioned:Picture qualityCons mentioned:Weight
Sony Does It Again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was my second Sony Bravia purchase with over 10 years between them, and the first is still going strong. That should go to show you how well these TVs are built. With this purchase, I went with the 85" display, and I couldn't be happier. The colors are vibrant and the picture quality is just all around stunning. This TV is not without its shortcomings though... Besides the obvious question, "where am I going to get a stand big enough for this?" Right out of the box, the remote control to a TV I just spent well over $2000 on had a big scratch right down the face of it. The network issues were very frustrating, and the internal storage is very limited. Thankfully, updates from Sony have long since resolved the network issues. I would recommend this TV to anyone that has a big enough room for it. The performance of the video processing is fantastic (I have only blu rays, and they still look stunning on this TV), the Android TV interface is snappy, and the software support seems to be very frequent. Pros: - Beautiful display with vivid colors - Improves the quality of less than 4K content (within reason) - Great for watching movies and sports - Has Android TV Cons: - Very limited internal space - Very heavy (obviously), which can make mounting difficult for some people - Minor software glitches (most get addressed rather quickly)
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MKz71, Thanks for sharing your experience with your new Sony Bravia TV. We are glad that you like it, especially its picture quality. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Please make sure to update the firmware of your TV by downloading the latest software. The software update includes key features, applications, bug fixes, and feature improvements. Your continued support means so much to us. Thank you for choosing Sony! -Vincent
- Pros mentioned:Picture quality
Amazing TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing TV! After all the promised features finally came out for this TV via firmware updates, I can honestly say that this thing is a beast! I'll give the new TV technologies a few more years to improve and get lower in price before I consider moving on.
I would recommend this to a friend - Pros mentioned:Picture quality
Best tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent!!!..all i ever needed..rock back and coast
I would recommend this to a friend - Pros mentioned:Color, Picture quality
Now I know why it's called Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upgrading from a 58" Samsung to this 85" Sony X900H 4K is like night and day. The Triluminos display is amazing. The colors are vibrant, and the black is totally black, not LIT black. The picture is crisp, and the refresh rate is sports and gaming. Overall, a very clean, good looking, and well constructed television for the money. Sony has been around nearly 75 years, and this a great selling point to me. Highly recommend the Sanus wall mount from your Magnolia sales representative.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MITCH,
Thanks for commenting! We are really delighted to hear you are happy and satisfied with the picture-perfect quality of your new X900H Full Array LED 4K Ultra HD Android TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.
Thank you so much for purchasing our X900H and for choosing Sony!
- Romeo
- Pros mentioned:Ease of use, Picture quality
Great Picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV! Very easy to navigate the apps. Picture looks fantastic with sports! Only issue I have is the noise (a loud "tink" sound) that I hear when I turn the TV off. Never hear on my 55 inch Sony or my 75 inch Samsung. Anyone know if that is normal?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mayank24,
Thank you so much for the 5-stars rating! We are really delighted to hear you are happy and satisfied with the incredible picture quality and features of your new X900H Full Array LED 4K Ultra HD Android TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.
We are sorry if you are encountering a clicking noise issue when turning off your TV. We have identified the cause and have issued a firmware update to resolve this issue. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection.
If you are unable to resolve your concern please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
Thank you so much for choosing Sony!
Sincerely,
Romeo
Sony TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.4 years with us and still working perfectly! Sony is the best!
I would recommend this to a friend