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Customer Ratings & Reviews

Your price for this item is $848.00
The comparable value price is $1,099.99

Customer reviews

Rating 4.8 out of 5 stars with 339 reviews

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    Rating 4.7 out of 5 stars

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    Rating 4.8 out of 5 stars

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    Rating 4.6 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-339 of 339 reviews
  • Rated 1 out of 5 stars

    This camera was a huge mistake

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really dislike this camera. I bought it after using Nikon and Canons for many many years for the intent of using it for video. The tint is incredibly yellow and, even with the Sony picture profiles, I can’t get it right on this camera. I haven’t even used it to record anything after testing it, but I can’t return it because it’s now a few days passed the 15 day return policy. It is truly my most-regretted purchase I’ve ever made. I’ve since bought a different Sony camera and it’s wonderful, but I’m not sure what I can do with this one.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LoFrenzel,
      Thank You for sharing your experience with us. Sony's commitment to customer satisfaction is our top priority. We are sorry that your experience with the camera isn't living up to your expectations. We would like to troubleshoot settings with you to see if there are any adjustments to be made to make your experience enjoyable. Please reach out to us directly for assistance.
      -Vincent Sony_US

  • Rated 1 out of 5 stars

    I returned it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not a keeper, get the a7iii, better platform better battery full frame heaven this is not worth the 1000 dollars they want for it

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Rolling shutter is so bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid camera for beginners with photo and maybe video, however the rolling shutter is so bad if you to h the Tripp’s handle the image goes to jello.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage and a waste of money

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera is horrible. The colors are horrific. My iPhone takes better photos than this camera. Don’t waste your money. If I wasn’t past the return date, I would return it.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We're sorry about the experience you are having. Please don't hesitate to contact us if you would like troubleshoot the image quality. Please find Sony Electronic’s Support information: Go to our website > click on “Support” > scroll down click on “Contact Support” > click on Cameras & Camcorders > click on “Email Your Question.” Or Call US using the number provided on the website. Sony_US

  • Rated 5 out of 5 stars

    Fantastic Camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I shot on Nikon for years before moving into Sony mirrorless. I currently own an a6000 and an a7ii and am very familiar with them. I was looking for something to shoot video with (specifically YouTube and interview videos) so I liked that this didnt have the 30 minute limit. I had no clue how many advances had been made since the a6000 was released. I try to avoid new camera info because it always leads to me getting excited and buying one. The flip up screen is great and I love being able to monitor myself while recording. I know you can always add a monitor to other cameras (I even own one) but when I have a video idea I want to get it going as quickly. That means I usually forgo looking for the monitor and hoping Im in the shot correctly. The videos have come out INCREDIBLE so far and Im beyond happy with the purchase. The only thing Im not excited for is re-configuring all of my custom buttons and menus but thats the case with any new camera and if thats my biggest issue then life is pretty good :) If you own an a6000 or are looking for a camera that does both video and photography really well then definitely give this a good, hard look. If you're sitting there with an a6300 or a6500 then the decision to upgrade (or is it sidegrade?) is a little trickier. Go to a camera store and test it out... if you love the a6300 then youll absolutely love this camera but if you have the a6300 then you most likely dont *need* this camera. If that makes any sense.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Better deals

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can get this cheaper on amazon just wait the right timing. I should have done the same. I usually get regret after buying something from best buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Screen stopped working

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for a week and the touch screen is completely black and won't turn on. Buy the insurance!!!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great for stills

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Image quality is pretty good and the color science is much better than their older line of mirrorless cameras. Not great for videos or vlogging. The bitrate is very low, poor rolling shutter performance and no IBIS.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jdomi,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you found it as a great camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 8-30-2024
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Good camera overall

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite it being almost 3 times less than the price of the A7R3 I had previously (accidentally destroyed it with Diet Coke…), this camera provides almost all the functionalities you need to take great photos as a prosumer! The lenses I had for the full frame fit perfectly here and helped take some amazing photos on our trip to Australia and New Zealand. Def worth a buy if you are on a tighter budget.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LiyuanM, Sony commitment to customer satisfaction is our top priority. Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that overall, you found it as a good camera. Thank you for choosing Sony. For any questions or concerns, you can reach us at 239-245-6360.   Regards, Larry 1-20-2024 Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Great camera, excellent photos

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera takes phenomenal photos. We bought this for our daughter for Christmas and she loves it so much!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SherylU, Sony's commitment to customer satisfaction is our top priority. Thank you for taking the time to share your feedback. We are happy to hear your daughter is loving this camera. Thank you for choosing Sony. -Linda 1-17-25 Sony Social Support Sony_US

  • Rated 4 out of 5 stars

    nice camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good size smaller than a DSLR type yet produces good photos and video. Buy a audio recorder or audio attachment to record interviews. I likey that a camera body this small can accept diffetent lenses as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Crisp photo and video.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera . Crisp photos and video . Great for vlogging and professional use. I moved on to a full frame however I would always keep this as a backup.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andres, Sony commitment to customer satisfaction is our top priority. Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you found it as a great camera. Thank you for choosing Sony. For any questions or concerns, you can reach us at 239-245-6360.   Regards, Larry 3-16-2024 Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Amazing Buy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great presentation, bought the camera for my Boyfriend who’s a videographer and all his pictures and videos received positive feedback from his clients

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BRE2020, Thank you for sharing your experience. We're happy to hear the performance of the camera has had a positive impact in your boyfriend's workflow. Thank you for sharing. Sony's commitment to customer satisfaction is our top priority. -Linda Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    love this camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was in perfect condition and arrived quickly. This is a well priced mirrorless camera.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello User488030, Thank you for sharing your feedback. We are happy to hear you are loving this great little compact camera. Thank you for sharing. Sony's commitment to customer satisfaction is our top priority. -Linda Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Sony - Alpha 6400

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works very well. both video and photo. works very well. Both photo and video.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ColemanFairley,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your feedback about the ILCE6400 camera. We are glad to hear that the camera worked well for you. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 11-4-2023
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Great camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera. Excellent for travel, daily life, and video

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user137904,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you found it as a great camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 12-30-2023
      Sony Social Support Sony_US

  • Rated 3 out of 5 stars

    Starter camera with ok specs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a bit outdated now but it’s a decent starter camera. Pictures taken on it have the potential to be amazing with the inclusion of Raw format. 8 bit video and 4k30 leaves a lot to be desired in this day and age though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JordanA,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your feedback about the ILCE6400 camera. We are glad to hear that you found it as a good starter camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 10-28-2023
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Great camera with better processor

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera is a huge improvement over the a6300 and I would go as far to say that it is better in some ways compared to the a6500. The biggest one is that it is compatible with a few gimbals that are not compatible with other cameras in the 6000 series. 4K video is also great looking.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Video turned yellowish in middle of recording

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought my sony a6400. Testing the video quality at night time in door. Found out the color turn yellowish to normal, normal back to yellowish. Back and forth. Very unstable color. I understand we can adjust the white balance, color grade etc, but this is not the case because the yellowish color changing in the middle of recording! Other than that, there are another problem which I can tolerate but disappointed. The lens is hard to mount! I used

    No, I would not recommend this to a friend