Appreciation EventEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$898.00
Save $201.99
The comparable value is $1,099.99

Customer reviews

Rating 4.8 out of 5 stars with 350 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers admire the product's excellent camera quality, ease of use, and overall strong performance. Its compact size, light weight, and quick autofocus are also frequently praised, alongside its competitive price and flexible screen. However, some users have expressed concerns about its battery life and the lack of in-body image stabilization (IBIS). The menu system was also described as confusing by a few, and there were occasional reports of overheating.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 350 reviews
  • Rated 4 out of 5 stars

    Ehhh...twasnt perfect but I got it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera is ok but would have preferred the btter model I purchaes first for less until "it was no longer available for pick up" had to settle last minute before a trip.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    nice camera, not the easiest

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera is great! We use for blogging as well as photos. There us a learning curve as the camera has a lot of settings. I wouldn’t say this is a beginners camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera - fast AF, great IQ

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great mirrorless. Huge upgrade from A6000.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great camera to grow with

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera is great for those new to pictures and video. As you learn more about taking better photos and videos this camera has all the settings and adjustments to continue to grow as your skills do.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent camera when paired with correct lens

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving the camera so far. I think it is bit pricey at the full price. Save some money to get a good lens.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this camera so far, im a beginner and this is my first camera!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We're happy you love your A6400. Sony's commitment to customer satisfaction is our top priority. We appreciate you taking the time to share your experience. Thank you for choosing Sony! - Glenn Sony_US

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Small and mighty

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything a full frame camera can do, but cheaper and more portable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Sony's commitment to customer satisfaction is our top priority. We appreciate you taking the time to share your experience. Thank you for the review! - Glenn Sony_US

  • Rated 4 out of 5 stars

    Ms

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad. Does the job. So we shall see how long it last.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VariyaHemani, Sony's commitment to customer satisfaction is our top priority. We are happy to hear that you are satisfied with our a6400 camera. We hope you will enjoy all the amazing features this camera has to offer. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn Sony_US

  • Rated 2 out of 5 stars

    Be sure camera purchases hSve lens with them

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased it as a Christmas gift. The sales representative working with me failed to tell me that it came without any lenses. So unfortunately we now have to hunt down some lens that would be appropriate for the camera we purchased. I wish they had told me that to begin with and I would have purchased lens or I would not have bought that particular item I spent $700 for something that couldn't be used on Christmas Day

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bonbon,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are sorry to hear that you were not properly informed by the sales agent that the camera you are purchasing does not come with a lens. We suggest you contact the dealer's customer support so that you can be assisted properly.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 1-9-2024
      Sony Social Support Sony_US

  • Rated 1 out of 5 stars

    This camera was a huge mistake

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really dislike this camera. I bought it after using Nikon and Canons for many many years for the intent of using it for video. The tint is incredibly yellow and, even with the Sony picture profiles, I can’t get it right on this camera. I haven’t even used it to record anything after testing it, but I can’t return it because it’s now a few days passed the 15 day return policy. It is truly my most-regretted purchase I’ve ever made. I’ve since bought a different Sony camera and it’s wonderful, but I’m not sure what I can do with this one.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LoFrenzel,
      Thank You for sharing your experience with us. Sony's commitment to customer satisfaction is our top priority. We are sorry that your experience with the camera isn't living up to your expectations. We would like to troubleshoot settings with you to see if there are any adjustments to be made to make your experience enjoyable. Please reach out to us directly for assistance.
      -Vincent Sony_US

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    I returned it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not a keeper, get the a7iii, better platform better battery full frame heaven this is not worth the 1000 dollars they want for it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor overall quality and no open box inspection

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not receive the product in the condition stated. It was marked as excellent, but I was missing a lens cap and the dial was very sticky to the point that the camera was unusable. Best buy was also unwilling to replace the unit.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jask,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are sorry to hear about your purchasing experience. We suggest you contact the dealer for assistance. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 6-11-2024
      Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality, Ease of use
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera is a life saver for budget camera builds. It has a high shutter speed and INSANE photo quality, It fits perfectly in your hand and has quick and easy settings for beginners. The one downside is the battery life, it could last you up to 5-6 hours if you are using it often enough, but you rarely have to charge it. AMAZING CAMEREA EVEN IN 2025 Would recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Damemerman66,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you found it as an amazing camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 2-13-2025
      Sony Social Support Sony_US

  • Rated 2 out of 5 stars

    Rolling shutter is so bad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid camera for beginners with photo and maybe video, however the rolling shutter is so bad if you to h the Tripp’s handle the image goes to jello.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage and a waste of money

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera is horrible. The colors are horrific. My iPhone takes better photos than this camera. Don’t waste your money. If I wasn’t past the return date, I would return it.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We're sorry about the experience you are having. Please don't hesitate to contact us if you would like troubleshoot the image quality. Please find Sony Electronic’s Support information: Go to our website > click on “Support” > scroll down click on “Contact Support” > click on Cameras & Camcorders > click on “Email Your Question.” Or Call US using the number provided on the website. Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Fantastic Camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I shot on Nikon for years before moving into Sony mirrorless. I currently own an a6000 and an a7ii and am very familiar with them. I was looking for something to shoot video with (specifically YouTube and interview videos) so I liked that this didnt have the 30 minute limit. I had no clue how many advances had been made since the a6000 was released. I try to avoid new camera info because it always leads to me getting excited and buying one. The flip up screen is great and I love being able to monitor myself while recording. I know you can always add a monitor to other cameras (I even own one) but when I have a video idea I want to get it going as quickly. That means I usually forgo looking for the monitor and hoping Im in the shot correctly. The videos have come out INCREDIBLE so far and Im beyond happy with the purchase. The only thing Im not excited for is re-configuring all of my custom buttons and menus but thats the case with any new camera and if thats my biggest issue then life is pretty good :) If you own an a6000 or are looking for a camera that does both video and photography really well then definitely give this a good, hard look. If you're sitting there with an a6300 or a6500 then the decision to upgrade (or is it sidegrade?) is a little trickier. Go to a camera store and test it out... if you love the a6300 then youll absolutely love this camera but if you have the a6300 then you most likely dont *need* this camera. If that makes any sense.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Better deals

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can get this cheaper on amazon just wait the right timing. I should have done the same. I usually get regret after buying something from best buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Screen stopped working

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for a week and the touch screen is completely black and won't turn on. Buy the insurance!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Ibis

    Rated 4 out of 5 stars

    Great for stills

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Image quality is pretty good and the color science is much better than their older line of mirrorless cameras. Not great for videos or vlogging. The bitrate is very low, poor rolling shutter performance and no IBIS.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jdomi,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you found it as a great camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 8-30-2024
      Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Good camera overall

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite it being almost 3 times less than the price of the A7R3 I had previously (accidentally destroyed it with Diet Coke…), this camera provides almost all the functionalities you need to take great photos as a prosumer! The lenses I had for the full frame fit perfectly here and helped take some amazing photos on our trip to Australia and New Zealand. Def worth a buy if you are on a tighter budget.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LiyuanM, Sony commitment to customer satisfaction is our top priority. Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that overall, you found it as a good camera. Thank you for choosing Sony. For any questions or concerns, you can reach us at 239-245-6360.   Regards, Larry 1-20-2024 Sony Social Support Sony_US