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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 748 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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97%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 748 reviews
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality was amazing, my kiddos are loving being my little models!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Love this camera!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing camera! Takes excellent photos in just about every condition. Super user friendly. The video quality is great. The lens so useful in a wide range of conditions.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrMiyagi, Sony's commitment to customer satisfaction is our top priority. We are happy to hear that you love our ILCE6400 camera and the useful focal length for any situations. We are glad that you have made the right decision. We hope you will enjoy all the amazing features this camera has to offer. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn (Sony Social Support) Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Worth buying

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good camera !!! Grate quality with videos and photos

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseM, Sony's commitment to customer satisfaction is our top priority. Thank you for taking the time to share your feedback. We are happy to hear you are enjoying this camera and its capabilities. Thank you for choosing Sony. -Linda 12-20-25 Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Impressed!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I’ve had the A6400 for about a month now and I’m impressed so far. This camera takes pin sharp photos and has really good autofocus. The camera feels solid in the hand and the 18-135mm lens that came with it, is just perfect for everyday shooting. The flip out screen is nice for getting certain angles or shooting video of yourself. The only con about this camera is there’s no In Body Stabilization. So if your going to shoot video, don’t walk with this camera while filming. It will be very shaky. The OSS Stabilization in the lens are really for photos I would imagine but they really don’t help for video when walking. Video quality is really good shooting B roll and interviews.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Weight

    Rated 5 out of 5 stars

    My 1st Mirrorless Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been loving my Sony Alpha 6400 since the day I bought it! Autofocus is great and the camera itself is very light compared to my old Nikon DSLR camera! Now am planning to buy some more lens for my Sony Mirrorless camera in the near future!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GreatMirrorlessCamera, Sony's commitment to customer satisfaction is our top priority. We are happy to hear that you love our A6400 camera and its focus system and lightweight. We are glad that you have made the right decision. We hope you will enjoy all the amazing features this camera has to offer. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn Sony_US

  • Pros mentioned:
    Camera quality, Size

    Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already owned an older Sony but wanted a camera that also did video. It has great features for both still and video. Smaller than my other SLR so easier to carry. Great picture quality. Fully manual to fully auto and every setting in between.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Sony commitment to customer satisfaction is our top priority. We appreciate you taking the time to share your experience. Thank you for the review! Sony_US

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great for vlogging and daily use!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this camera! very easy to use and vlogging ready for my girlfriend who is not camera savvy at all. Great for someone like myself who has camera experience with portraits, landscapes, and videos.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Sony commitment to customer satisfaction is our top priority. We appreciate you taking the time to share your experience. Thank you for the review! Sony_US

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Best Camera I've ever owned

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i had a full frame canon 6d mark II it was nice but the lenses were so expensive for it. i like this camera it's simple to use and takes great pictures!! would definitely recommend!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Sony commitment to customer satisfaction is our top priority. We appreciate you taking the time to share your experience. Thank you for choosing Sony! Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think Sony has the market on mirrorless cameras at the moment, but Sony isn't making the entry into good cameras very affordable. We opted to go with this unit because it is probably the best value at that entry level spot. The lens is good enough to get some nice shots without doubling the price of the kit. One of the amazing things about this camera is how fast everything about it is. Except navigating the menus. I think this camera fits the niche of best value when tip toeing into mirrorless cameras while waiting for the tech to get better. A good mirrorless package is around $4k while the Sony a1 is 6500 just for the body and another 2k for a matching G lens. If you're open to spend 1300 bucks as a temp fix, this is a great camera. If 1300 is the top of your budget this also the best option.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MDGator, Sony's commitment to customer satisfaction is our top priority. We are happy to hear that you love our A6400 camera. We are glad that you have made the right decision. We hope you will enjoy all the amazing features this camera has to offer. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn Sony_US

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Excellent beginner camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im not 100% a noobie to photography but this camera definitely helps with shooting very clear photos, sony’s auto focus is one of the greatest I’ve ever seen. The kit lemse that comes with this camera has such a variety in zoom and focal lengths. Truely a beginner friendly mirrorless camera

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joshua, Thank you for sharing your feedback. Its great to hear you've found camera user friendly and are enjoying the performance of the camera. Thank you for choosing Sony. Sony's commitment to customer satisfaction is our top priority. -Linda 11-02-23 Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Best Camera yet

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE LOVE LOVE this camera. I have owned many cameras in my days and this is by far the best. The picture quality is A+. Not too hard to use. There are many tutorials to watch to learn about all the options. Definitely worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Sony commitment to customer satisfaction is our top priority. We appreciate you taking the time to share your experience. Thank you for the review! Sony_US

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Phenomenal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phenomenal. This camera truly produces breathtaking photos. It's easy to use for a non-expert like myself. Has tons of added features included Bluetooth. I was impressed I can take a photo and send it directly to my phone with a click of a button. Lots of accessory options available.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    So many features!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The a6400 has so many features. It's a got all the normal "beginner-level" features with aperature and ISO settings with some custom pre-built portrait and landscape settings. I'm still a beginner with understanding the tons of features on this camera. I understand the basics of photography and the best ways to get "the shot," but my recommendation is this: If you are wanting a great camera with lots of features (including great video recording for vlogging), then this camera is a great pick. Video Pros: It has a flip of screen for monitoring yourself during your vlog shooting and a mic for voice recording. Photo Pros: 11frames a sec Many abilities to manipulate a shot before capturing it many other "specs" about the auto-focus abilities = AMAZING All in all, I really like the product even though I'm only scratching the surface right now on it's capabilities. I'm a noob... but at least I'm not always using "auto" mode for every shot.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best camera from the Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera. Bestbuy did a great job repackaging the open boxed item and made every effort to explain all details of purchase and return policies.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KennethP,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you love it, and found it as a great camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 8-2-2025
      Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Worth the grab

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to get this as a gift for my wife. She absolutely loved it. It’s simple, yet effective with great quality images and controls. I went with the E-mount because it gives you the possibility of using different lenses. Definitely recommend after using for trips with my wife.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BryanR, Sony's commitment to customer satisfaction is our top priority. Thank you for taking the time to share your feedback. We are happy to hear your wife is loving this camera. Thank you for choosing Sony. -Linda 12-21-24 Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Amazing camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best cameras out there. Shoots great pictures and specially 4k videos are like crystal clear. Definitely worth every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stevo, Sony's commitment to customer satisfaction is our top priority. Thank you for taking the time to share your feedback. We are happy to hear you are loving this camera. Thank you for choosing Sony. -Linda 07-23-25 Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Good Camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is CRISP. Get it if you're thinking about it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KateK,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you love it and found it as a good camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 11-15-2025
      Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera and easy to take with you. I like the mirror less camera and it takes great photos.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Washer,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you liked it and found it as a great camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 12-30-2023
      Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Very happy with this camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good camera with super fast auto focus and clear images of very high end for the price can not recommend this camera enough

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Christopher, Sony's commitment to customer satisfaction is our top priority. We are happy to hear that you love our A6400 camera and its autofocus performance. We are glad that you have made the right decision. We hope you will enjoy all the amazing features this camera has to offer. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn (Sony Social Support) Sony_US

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera for photography and videography! Amazing ui that is very easy to use and understandable. Highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi charlieball,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback! We're glad to hear that you found our camera great and easy to use. We design our products user-friendly, so we're glad it met your expectations in terms of portability.

      If you have any other concerns or questions, feel free to contact us at 239-245-6360.

      Rubychelle,

      Sony Social Support Sony_US