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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 750 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

97%
would recommend
to a friend

Customers are saying

Customers find value in the product's excellent camera quality, ease of use, and overall performance. Many appreciate its lightweight design, adequate size for travel, and great auto-focus capabilities. However, some customers note that the battery life could be better and find the menu system to be complicated. A few also consider the price to be a bit high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 750 reviews
  • Rated 5 out of 5 stars

    Great first camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first camera, i am blown away by the quality and ease to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jumblhoj, 
      Sony commitment to customer satisfaction is our top priority. 
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you love it and found it as a great camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360. 
      Regards, 
      Larry 2-14-2026
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Best compact mirrorless APC sensor camera

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a long time A6000 user and decided to step up to the A6400. It did not disappoint. The form factor is identical, but better build quality (magnesium instead of plastic). 4K footage is surprisingly clean. And image quality is signature Sony. The Sony lens game has certainly improved over the past 4 years. This is a great camera for vlogging, Youtube videos, and photography. You could easily use this as second camera for b-roll. I wish it had 4:2:2 10 bit video capture, but that might be asking too much. The 18-135mm lens with this kit is surprisingly good, even with the variable aperture. The image is mostly sharp unless you are all the way wide. I have also used this with the Elgato Camlink 4K. This might be overkill for that purpose, but you will never look better on a Zoom call. The only con is the stupid Sony menu system. This fixed this on the A6500, but that is a far more expensive camera and a bit bigger. The good thing is you can still use your A6000 batteries with this camera.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ingsoc, Sony's commitment to customer satisfaction is our top priority. We would like to thank you for your review on the Sony a6400. We truly appreciate your feedback and are glad you are enjoying the upgrade from the a6000! -Nick Sony_US

  • Rated 5 out of 5 stars

    Worth the wait, Better than what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I have been researching my first camera for over a year and have been deciding between DSLR and Mirrorless, eventually I decided due to the relatively smaller size of a mirrorless I would be more inclined to carry it everywhere and want to get good at it. For most, the cost may be the only downside for a first camera but I can honestly tell this is something that you can grow into as you grow in your craft. Sony cameras in general caught my eye because of how easy the software on them is to navigate in addition to how nice they look. I originally decided to settle on the Sony a5100 because of the flip screen, kid you not the day I went to purchase Sony announced the release of the 6400 and I decided to wait. I bout the most expensive lens option and am beyond satisfied with how it performs. Didn’t take long to figure out and how to navigate and now it goes everywhere I go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony camera

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter said she really loves it. Easy use with lens changing great product, thanks.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FreddyM,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that your daughter loved it and found it as a great camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 11-8-2025
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Impressive!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a huge improvement from my first Sony mirrorless camera, the A6000. I already had lenses, so I purchased the body only. The ergonomics have improved, and the body is more substantial. there is also dust / water protection. I've only taken a couple of short videos, but first impressions are positive. I sold my A7III because I rarely used it, I usually grabbed the smaller A6000. For the kind of photography I enjoy, I don't miss the mass of the bigger camera, and I don't feel like I've compromised with the change to the A6400.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeA,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback on our ILCE6400 camera. We're delighted to hear that you have had a positive transition from your Sony ILCE600 and that you are particularly impressed with the comfort built and dust function of this camera.

      If there is anything specific you would like to share or know about, feel free to contact us at 239-245-6360

      Rubychelle

      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Sony Camera

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sony camera take very good quality pictures. I'm very happy with this product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MICHELLE, Sony's commitment to customer satisfaction is our top priority. The ILCE-6400 is a great camera! Sharp quality pictures. We are happy you are enjoying your camera. If you have any questions or concerns please reach out to us at Sony's General Consumer Support: 239-245-6360. Thank you for choosing Sony! - Edward (5/30/2026) Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Great beautiful pictures

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lightweight changable lens camera. Easy to pack everywhere. Takes beautiful pictures. Easy to adjust and navigate. Bluetooth links can be little tricky sometimes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MatthewT, Sony's commitment to customer satisfaction is our top priority. Thank you for taking the time to share your feedback. We are happy to hear you are enjoying this camera. Thank you for choosing Sony. -Linda 07-19-25 Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Starter Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been wanting a camera for over 10 years now and finally got around to purchasing the Sony A6400. It is easy to use and understand. The lens is a great starter. Prior to purchasing, I researched lens for quite bit and this felt like the easier pairing to start to learn the basics of photography and videography.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VanessaC,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you loved this camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 8-27-2024
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality was amazing, my kiddos are loving being my little models!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KandiceL, Sony's commitment to customer satisfaction is our top priority. The ILCE-6400 is a great camera! Sharp quality pictures. We are happy you are enjoying your camera. If you have any questions or concerns please reach out to us at Sony's General Consumer Support: 239-245-6360. Thank you for choosing Sony! - Edward (5/18/2026) Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    10/10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great beginner camera, super easy to use and get comfortable with. The video quality is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Imiranda00,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you love it, and found it as a great camera giving it a 10/10 rating. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 9-2-2025
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Good Camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had no problems using this camera, great quality, light

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CarolinaF, Sony's commitment to customer satisfaction is our top priority. The ILCE-6400 is a great camera! Sharp quality pictures. We are happy you are enjoying your camera. If you have any questions or concerns please reach out to us at Sony's General Consumer Support: 239-245-6360. Thank you for choosing Sony! - Edward (10/21/2025) Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Great camera.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent camera that shoots beautiful quality photos. The size and weight make it easy to travel with. Simple and easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LoraG, Sony's commitment to customer satisfaction is our top priority. Thank you for taking the time to share your feedback. We are happy to hear you are loving the photo quality you are getting from this camera and that the ergonomics have been perfect for your travels. Thank you for choosing Sony. -Linda 5-17-25 Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    My first major camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is very easy to use and gives great 4k quality. It is a great mid-entry level camera by Sony. The flip-up screen comes in handy if you're vlogging, but will block the mic if you're mounting one. I got the L bracket filming was a breeze would recommend to anyone trying to get a great camera for filming even takes great pictures. I shot my first youtube video with it https://www.youtube.com/watch?v=QB6_xCMwnX4

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera still using to this day with zero problems

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JesseC,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you found it as a great camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 10-31-2024
      Sony Social Support Sony_US

  • Rated 4 out of 5 stars

    camera quality and good size

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good quality photos, the size is very good since it is like a cell phone, easy to use, very good for someone who is beginning to have the passion of saving moments in photos and video with excellent quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nanoseries81,
       
      Sony commitment to customer satisfaction is our top priority.
       
      Thank you for your feedback about the A6400 camera. We are glad that you appreciate the camera producing good photos and have a very portable size. Thank you as well for recommending it to people who are just starting their photography journey but want excellent quality results.
       
      For any questions or concerns, you can reach us at 239-245-6360
       
      Regards,
      Larry
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use camera very compact and doesn’t take much room and good quality all around

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bryann,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you love it, and found it as an easy to use camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 7-29-2025
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Great Lens! Great camera!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My older Sony 5NEX stopped working. I debated for a long time if I wanted to get another sony bc I do love Canon as I always liked the way color came out on their cameras better. But eventually ended up getting one as I already had the longer zoom lens and this camera is more compact. Debated between this and the A6000. Am so glad I spent the extra money to get this camera that was more expensive as it had the better lens and slightly more features than the other version. I took pics during a musical for my nephew. It was extremely dark and I didn't use a flash and the pictures turned out great! and the color and clarity are excellent. Also used my longer lens for a college graduation. it captures motion/movement better than my previous camera - I used to have a lot of blurry pics before. So far I've only used it a few times - but very happy with results. Very easy for amateur to use. I am a bit of a lazy photog and mostly use auto focus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beginner

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a beginner when it comes to pricey cameras. I’ve only ever used point and shoot cameras. My experience since purchasing the Sony A6400 is that it is easy to use and I like how compact it is to travel with. The quality is great. I use it to take pictures of family.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Susana,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you liked this camera as it was easy to use and lightweight. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 5-14-2024
      Sony Social Support Sony_US

  • Rated 4 out of 5 stars

    Light weight and many features.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight , portable camera. Have had awhile now. Pictures are clear. I am new to sony after many years using canon. Its definitely more complicated . Canon seemed more user friendly. I am slowly learning all features of this camera. I wanted a lighter more portable camera and this is that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Sony mirrorless camera

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Sony mirrorless camera to buy for someone trying to learn photography. Easy to use and we can find a lot of helpful online videos to get accustomed with all camera features. Eye tracking and other features are helpful. Flip screen is useful for taking selfies. Kit lens 18-135 mm provided is light weight and covers a wide range of focal length. Kit lens is enough for most of the scenarios to take photos.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Sony commitment to customer satisfaction is our top priority. We appreciate you taking the time to share your experience. Thank you for the review! Sony_US