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Customer reviews

Rating 4.8 out of 5 stars with 723 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers are satisfied with the Alpha a6400's camera quality and ease of use, with some appreciating its lightweight design and suitable size for travel. The auto focus was also well received. However, some customers feel that the battery life could be improved and the menu system is too complicated. Some customers mentioned that the camera's low light performance could be better and the price is a little high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 723 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Awesome mirrorless camera

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 1st mirror less camera and I have used it a lot over the past few months. I wanted to use it primarily for a vlogging camera but end up using it to take amazing still photos. I am very impressed with the quality of pictures it takes. I purchased it with the kit lens but have since bot a few more lenses to round out my kit. The video footage is amazing, especially in 4K, but it can be shaky at times since there is no in body stabilization. If I need super smooth footage I use my gimbal. I am very impressed with this camera. I cant wait to someday buy a full framed mirrorless Sony camera.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    "Best Buy"

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, easy to use and great quality!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StarincL,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback on our ILCE6400 camera. We're glad to hear that you're happy with your camera and find it excellent and great to use. Thanks again for choosing Sony.

      If you have any other concerns or questions, feel free to contact us at 239-245-6360.

      Rubychelle,

      Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Excellent First Camera

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a premium starting caner-a. The kit lens covers everything from Rocky Mountain national park excellently to portraits pretty well (add a Sigma 56mm for extra great pics)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteveC,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you found it as an excellent camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 8-16-2024
      Sony Social Support Sony_US

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good stuff

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good camera and beginner friendly. It fits comfortable in your hand.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OFenske,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you found it as a very good camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 2-25-2025
      Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera with crazy functions. A perfect camera for photo/video enthusiast. But it’s not too difficult to understand and use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Sony commitment to customer satisfaction is our top priority. We appreciate you taking the time to share your experience. Thank you for the review! Sony_US

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Absolutely Amazing!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 6400 is the first mirrorless camera I have used, and it is by far the best purchase I have made in a while, great for videoing and takes amazing photos. I have lots of experience in film and photo equipment and I must say this is the easiest video camera I have ever used its very simple and doesn't take long to figure out the workings of it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaxE, Sony's commitment to customer satisfaction is our top priority. We are happy to hear that you love our A6400 camera and its easy to use design. We are glad that you have made the right decision. We hope you will enjoy all the amazing features this camera has to offer. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn (Sony Social Support) Sony_US

  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    a6400

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good for beginner camera. easy to use. lightweight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joey,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback! We're delighted to hear that you found our ILCE6400 camera great to use. We strive to make our products user-friendly, because we understand the importance of a lightweight camera, so we're glad it met your expectations in terms of portability.

      If you have any further questions or need assistance with anything related to our products, please feel free to reach out 239-245-6360.

      Rubychelle,
      Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality, Weight

    Rated 5 out of 5 stars

    Nice camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the quality of the pictures and the fact that the camera doesn't weigh a ton

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rookie, Sony's commitment to customer satisfaction is our top priority. We are happy to hear that you love our camera and its lightweight design. We are glad that you have made the right decision. We hope you will enjoy all the amazing features this camera has to offer. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn (Sony Social Support) Sony_US

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great for content creators

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this camera it is a great camera for any content creator especially YouTube. Very easy to use and nice quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Samantha, Sony's commitment to customer satisfaction is our top priority. We are happy to hear that you love our A6400 camera and its easy to use nature. We are glad that you have made the right decision. We hope you will enjoy all the amazing features this camera has to offer. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn Sony_US

  • Pros mentioned:
    Camera quality, Weight

    Rated 5 out of 5 stars

    Best camera for videos!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best mirrorless camera for videos!! I vlog and this camera is so light for traveling. See it for yourself! A6400 has the besr autofocus!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mrcy, Sony's commitment to customer satisfaction is our top priority. We are happy to hear that you love our a6400 camera and its autofocus capabilities. We hope you will enjoy all the amazing features this camera has to offer. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Good camera! Way over priced here.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far my favorite camera! However I wouldn’t recommend buying it here from Best Buy. They tend to over price camera gear all the time! The soul purpose of me purchasing the camera here was at time I really needed an upgrade for photography shoots and I didn’t want to wait over two weeks to receive my new camera. If I wasn’t overbooked with appointments I would have ordered it off another retailer, Any who this camera works great for me. 4K , megapixels for this camera is petty good for the A series.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank You for sharing your experience with us. Sony's commitment to customer satisfaction is our top priority. We're happy that you enjoyed our product.
      -Vincent Sony_US

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great camera!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great camera with lots of function and quality for the price, but easy to use for novices. The kit lens is a great value when combined with the camera.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Amazing camera!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this camera it is simply amazing! The auto focus is super fast and the pictures come out amazing! There’s endless possibilities with this camera!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Gift for my boyfriend's birthday.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a DSLR camera that he was crazy about. I ended up selling it and he has talked no stop about getting another. Though I researched a few things about mirrorless vs dslr so I decided he'd be more interested in something like this. I was right! The camera is perfect! I don't think he has had any complaints yet. He definitely wants a new lense lol. Sorry Sony he is looking at the Sigma lenses. Get camera for beginners, intermediates, and professionals. The 18mm lense is a bit disappointing, but we can only upgrade from here.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great camera for starting out YouTube

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just started a fitness YouTube channel and the video quality is great and easy to use. Not hard to use at all. Great camera for beginners.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Outstanding 4K video quality.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just a great camera and excellent for improving your YT video content. Very easy to use, compact and light weight. Love this camera.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Weight

    Rated 5 out of 5 stars

    Travel camera.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best camera for travel due to light weight and small and also take very good picture if u have the skills.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GOAT, Sony's commitment to customer satisfaction is our top priority. We are happy to hear that you love our A6400 camera and its lightweight. We are glad that you have made the right decision. We hope you will enjoy all the amazing features this camera has to offer. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    a6400 w/ SEL18135

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very satisfied with the a6400 with the SEL18135 lens. Image quality and features are very Nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Bruce, Sony's commitment to customer satisfaction is our top priority. Thank you for taking the time to share your feedback. We are happy to hear you have been satisfied with this kit. Thank you for choosing Sony. -Linda Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    AMAZING CAMERA

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly one of the best cameras I’ve ever used very versatile both for pictures and videos

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JorgeD,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you found it as an amazing camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 12-24-2024
      Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality, Weight

    Rated 5 out of 5 stars

    Great camera for begginers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera is perfect for what I want to use it for. It’s light and it’s give such great quality photos. It was a great purchase.

    I would recommend this to a friend