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Customer reviews

Rating 4.8 out of 5 stars with 753 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers often highlight the exceptional camera quality and user-friendly design as the standout features of this product. Users also appreciate its lightweight and portable size, which makes it an ideal choice for travel. While the overall performance and auto-focus capabilities receive positive feedback, some users suggest that the battery life and menu navigation could be improved. Additionally, a small number of customers feel that the price point is somewhat high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 753 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Absolutely Amazing!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 6400 is the first mirrorless camera I have used, and it is by far the best purchase I have made in a while, great for videoing and takes amazing photos. I have lots of experience in film and photo equipment and I must say this is the easiest video camera I have ever used its very simple and doesn't take long to figure out the workings of it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaxE, Sony's commitment to customer satisfaction is our top priority. We are happy to hear that you love our A6400 camera and its easy to use design. We are glad that you have made the right decision. We hope you will enjoy all the amazing features this camera has to offer. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn (Sony Social Support) Sony_US

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    sony a6400 (open-box)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought under "excellent" condition at the Natomas Best Buy location. No issues with any of the parts, and it was an amazing first camera purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi calebkwanghi,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you found it as an amazing camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 2-27-2025
      Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great Camera and Lens

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast auto focus. Nice zoom range and quality lens. Good view finder. Nice upgrade from a6000.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Cam. Sony did GOOD fam!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FOR WHAT IT IS... this is great. I was originally going to give this only 4 stars but after finding a solution to the fast dying batteries (np fw50) in these series of cams, honestly I feel like you can't go wrong with the a6400 or a6500. I wanted to go with the a6500 but wasn't available at the time, so I just went for it and it did not disappoint. Just get one extra battery and a good quality high mAh PD battery bank, pair it with some good glass and you're good to go!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jaff, Sony's commitment to customer satisfaction is our top priority. We would like to thank you for your review on the Sony a6400. We truly appreciate your feedback and are glad you are enjoying the camera! -Nick Sony_US

  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    a6400

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good for beginner camera. easy to use. lightweight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joey,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback! We're delighted to hear that you found our ILCE6400 camera great to use. We strive to make our products user-friendly, because we understand the importance of a lightweight camera, so we're glad it met your expectations in terms of portability.

      If you have any further questions or need assistance with anything related to our products, please feel free to reach out 239-245-6360.

      Rubychelle,
      Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera. Resolution is great. Easy to use. Pictures come out amazing and videos are excellent. Love that it connects to wifi.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best dameta

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best camera I could have bought, quality price the best

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohanndavidP,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you love it, and found it as the best camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 8-29-2025
      Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality, Size

    Rated 5 out of 5 stars

    sony best at anything in picture

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quality vloggers go to cam. 4k resolution makes anything look like a professional take nice and compact

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Santo,
      Thank You for sharing your experience with us. Sony's commitment to customer satisfaction is our top priority. We are happy to see that you are enjoying the 4K resolution.
      -Vincent Sony_US

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great starter camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this family for family events and trips. It’s great! Easy for everyone to use and pictures came out clear and beautiful

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Weight

    Rated 5 out of 5 stars

    I love this Camera

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Take good shots, light to carry around and I can download the pictures/videos taken from the camera straight to my iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product, would definitely recommend this to anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexP,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you love it, and found it as a great camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 8-23-2025
      Sony Social Support Sony_US

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Amazing Camera for price range

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera has been amazing over the past few months and has traveled from the finger lakes all the way down to Georgia. The size and weight are a blessing for travel and hiking. Portraits, Landscape, Wildlife, and Macro have all turned out great. The camera doesn’t have a full sensor so you can call it the little engine that could. If you’re a blogger, you’ll love the flip up screen. Spend the extra money and get the 135mm lens option (Amazing Versatility as primary lens)

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy from Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an open box camera that was sappose to be in EXCELLENT condition. For one it was by far not in excellent condition. There were fingerprints all over the sensor and the lense was dirty. However, what upsets me most is the excellent conditon details states that all original parts would be in the box. It didn't have the micro usb cable nor the ac adapter. So, I called Best Buy to ask if they could send me the missing parts because it was sappose to come with them; to which I was informed, after being transferred multiple times, that they would not send me replacment parts. The only options offered was to drive to the store (isn't an option for me) or to return camera for a refund. I asked if I could keep the camera and get a partial refund since it fits the requirements for good or fair condition and doesn't fit the criteria for the excellent standards so that I could use the money to buy the parts that are missing. To which they replied no. It's upsetting to buy something and not recieve as described.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rach, Sony commitment to customer satisfaction is our top priority. Thank you for sharing your experience with the ILCE6400 camera. We are sorry to hear about your purchasing experience. We suggest you contact the dealer for assistance. Thank you for choosing Sony. For any questions or concerns, you can reach us at 239-245-6360.   Regards, Larry 3-30-2024 Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Amazing upgrade

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome camera, great value for what you get. I love the size and quality of the photos and 4k video. Only thing I dislike is that the flip screen doesn’t work with something in the top bracket like a mic

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andrew1,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you found it as an awesome camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 7-2-2024
      Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Best for beginners

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product for beginners. With the right type of lens, this product is just magic

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Sony commitment to customer satisfaction is our top priority. We appreciate you taking the time to share your experience. Sony_US

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    love my camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this camera. the auto focus is great and the settings art to difficult to go through. easy to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We're happy to hear that you love your A6400. Thank you for the review! Sony_US

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Sony a6400

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and easy to carry. The picture quality is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scott, Sony's commitment to customer satisfaction is our top priority. We are happy to hear that you love our camera and its user friendly design. We are glad that you have made the right decision. We hope you will enjoy all the amazing features this camera has to offer. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn (Sony Social Support) Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great camera for video

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The video quality is so good! The focus is on point. It’s really awesome and makes your videos looks super crisp. I love the 18-135mm lens. It’s not bad at all. I’m very surprised and happy with this camera. I use it mainly for video and some photography- the no limit recording is great for martial arts video recording. Especially long matches.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdrianF, Sony's commitment to customer satisfaction is our top priority. We are happy to hear that you love our a6400 camera. We hope you will enjoy all the amazing features this camera has to offer. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn Sony_US

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    Well constructed camera.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and takes wonderful pictures. The 18-135 lens is versatile enough for me not to need additional lenses when I’m out shooting. I wish the cord for the charger was longer and the charging light was in a spot where you can see it easily.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We appreciate you taking the time to write us feedback about your A6400. Thank you for the review! Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Excellent Camera! Worth every penny!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were looking to replace our 5 year old camera, which still worked great for still pictures but we needed a camera that could capture better quality action pictures. This camera delivered. The quality of the pictures is superb! We still need to learn more about the various and different functions it has but so far, we are loving this camera and the results we are getting from it. We are glad to have purchased it and have no doubt that we will be using it for years.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello, IsabelSoto!

      Wow, what an awesome review! We are happy to know that the unit meets your expectation. Thank you for choosing Sony!

      ~Zac Sony_US