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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 745 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers value the Alpha 6400 for its impressive camera quality and ease of use. The camera's lightweight design and adequate size make it suitable for travel, while the auto-focus feature is also appreciated. Some customers feel the battery life could be improved and the menu system is complex, while others think the price is a bit high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 745 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth It

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, does its job. Easy to assemble and effective automatic settings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexLi,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you found it as a good camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 8-3-2024
      Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for photographers. Get out and get one, you’ll love it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Greg, Sony's commitment to customer satisfaction is our top priority. Thank you for taking the time to share your feedback. Thank you for your raving 5 star review on this camera. We are happy to hear you feel its perfect. Thank you for choosing Sony. -Linda 08-30-24 Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great Vlog Camera

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this camera. I got it for videos because of its capablilites of shooting in 4k. The only thing I wished it had is the image stability but I make do with having a tripod. I would have this not as a main camera but one to do behind the scenes etc.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Sony commitment to customer satisfaction is our top priority. We appreciate you taking the time to share your experience. Thank you for the review! Sony_US

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Sony better

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from Canon to this, and it was the perfect choice this camera is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eduardo,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you found it as an amazing camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 5-25-2024
      Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    High Quality Camera

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best camera in the business I would say! Been using it for going around the world and taking pictures such as Italy and Spain!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Noname, Thank you for sharing your feedback. Sony's commitment to customer satisfaction is our top priority. We're happy tot hear this camera has worked out perfectly for your during your trip! The size and weight definately makes it a good travel companion. Thank you for sharing your love. -Linda 09-27-23 Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing camera. Video and photo is amazingly clear . A6400 is awesome

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NigelW, Sony commitment to customer satisfaction is our top priority. Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you think our camera is awesome for capturing amazing quality videos and photos. Thank you so much for choosing Sony. For any questions or concerns, you can reach us at 239-245-6360. Pakorn (Sony Social Support) Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love innit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have the first generation of this model still kicking and going but loved all the new features that just had to get it great cámara awesome pictures and notbto bulky

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Sony's commitment to customer satisfaction is our top priority. We appreciate you taking the time to share your experience and we hope you enjoy all the features your camera has to offer. Thank you for choosing Sony! - Glenn Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the camera! Perfect for capturing family memories and videos. Takes great pictures and we really enjoy it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KristinaH,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you loved it. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 12-30-2023
      Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great Mirrorless Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Sony Alpha a6400 Mirrorless camera for my daughter for her college graduation. She is an aspiring photographer. She loves the 4K video quality. This is her 2nd Sony Camera and we love the quality and reliability of their camera products.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    First high-end camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first high end camera, previously just used my phone. The difference between this camera and my phone is night and day. I'm a novice, but so far I've been very happy with this camera and do not regret purchasing it. Takes great pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Simplicity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an amateur, love the simplicity and picture quality. Wish I could have gotten the 18 to 330 lens but was not available in store. This lens works just fine in capturing what I need for now besides its interchangeable so I can always add.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello meetsmyneeds, Sony's commitment to customer satisfaction is our top priority. We would like to thank you for your review on the Sony α6400. We truly appreciate your feedback and are glad that you are enjoying the camera! -Nick Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    exeptional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome is a perfect camera. i go with me in my travels

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RosauraV,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400camera. We are glad to hear that you found it as an exceptional and amazing camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 9-4-2024
      Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing camera, a employee at best buy recommended this camera to me and I’m so glad he did. Great customer service

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Arlinda,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback on our ILCE6400 camera. We're glad to hear that you find our camera amazing and that you find our service great. Thanks again for choosing Sony!
      If there is anything specific you would like to share or know about, feel free to contact us at 239-245-6360. Rubychelle

      11-20-2023

      Sony Social Support Sony_US

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great product and it fit my type and the sales guy that explain me on that day was professional. He is perfect with cameras.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HeinOo,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback. We are happy to hear that you are satisfied with not just with our ILCE6400 camera but also with your service experience. Our efforts to customer satisfaction have paid off.

      If you have any other concerns or questions, feel free to contact us at 239-245-6360.

      Rubychelle,

      Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great quality photos!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this camera to start a new hobby while on quarantine. After watching a few videos on youtube and learning the iso etc, ive gotten some really good photos. The 4k video is amazing! No built in camera stabilization is the only downside.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Fantastic Camera!!!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For all around fun this is the camera to go to. Street, family, touring and semi pro it is the best. Great photos with many options easy to change to video with eye focus. Videos are so great you seem right in the middle of the action. Love this camera.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great camera for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, tons of features. I'm still learning how to do everything. The user interface with the app isn't the greatest but it's better than no app. Photos upload at 12mp in the app, so keep that in mind. I definitely recommend this camera for beginners and intermediates.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeff, Thank you for sharing your experience. We truly appreciate your honest feedback as it will help us to keep improving future products and software. Its great to hear that you are enjoying the camera. Thank you for sharing. Sony's commitment to customer satisfaction is our top priority. -Linda 10-6-23 Sony Social Support Sony_US

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Small and handy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small and easy to travel with. Ok in low light settings. The battery life is not the best.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Irene, Sony's commitment to customer satisfaction is our top priority. We are happy to hear that you love our A6400 camera and its compact design. We are glad that you have made the right decision. We hope you will enjoy all the amazing features this camera has to offer. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Sony 6400 is my goto camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning how to use, seems easy and takes great pictures. Looking forward to getting additional lens.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mountaingirl,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your feedback about the ILCE6400 camera. We are glad to hear that your liked the camera and that it is now you go to camera. Thank you for choosing Sony.
      Regards,
      Larry 11-18-2023
      Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    #iamchinny_j review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Am still learning the functions but I am surely in love with this master piece. Sony a6400 cameras are the best in its class. Best buy customer service strategies are over the roof for me. Loving the store and all it offers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello iamchinny, Sony's commitment to customer satisfaction is our top priority. We would like to thank you for your review on the Sony a6400. We truly appreciate your feedback and are glad you are loving your camera! -Nick Sony_US